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Job Title: Human Resources Records Supervisor
Job Location: NJ: NEW BRUNSWICK
Pay Rate: competitive
Job Length: full time
Start Date: 2012-11-16
Employee Data, On-boarding, & Union Administration • Assure "right to work" fulfillment. Intake, review, and validate new hire paperwork for accuracy and completeness (e.g., applications, I-9s). • Create new employee records and enter individual data into the (enterprise resource planning) system. • Process work schedule changes, promotions/demotions, suspensions, separations, personal data changes, and other informational updates to employee records. Assure appropriate approvals an accuracy/completeness of data. • Provide requested information regarding service bridging, employment verifications, and related matters according to established procedures. • Assure that transactions for union/mandated pay scale employees are processed according to proper policy and procedure as dictated by the collective bargaining agreement. • Manage and monitor daily interfaces to assure they have run successfully and according to requirements. Review, research, and correct errors if possible, and work with internal IT or external third party providers if necessary. • Assist the manager with assuring that third party vendors perform according to service level agreements in support of recruiting processes (e.g., managing background checks and other recruiting due diligence, drug screening, driving record check, etc). • Handle more complex and/or confidential inquiries/requests and assume ownership of transferred/escalated issues from Coordinators, following established processes. • Ensure all company, federal, state, local, and other applicable compliance requirements are met. • May provide guidance to Coordinators, review work, or approve transactions. • Work with the internal Enterprise Operations team and vendors to identify and correct problems and implement fixes. • Review and update of HR services documentation. Partner with the Service Center documentation team to organize and facilitate maintenance of documentation (e.g., Standard Operating Procedures, Work Instructions) to ensure complete, accurate, and up-to-date depiction of processes. Business Improvement & Alignment • Assure understanding of recruitment administration team objectives and broader strategies. • Review, follow, and provide input to HR business service center team objectives. • Provide ideas, solutions, and tools to increase the effectiveness and efficiency of HR service processing. • Assist in the review of metrics to drive performance, identify trends, and propose process improvements. Escalate issues and recommended resolutions to management as appropriate. • Assist the manager with capturing and responding to escalated issues, policies, and procedures from government agencies, payroll functions, and the operating companies. Teamwork and Individual Development • Communicate regularly with manager, team members, and appropriate stakeholders regarding task or project status and opportunities to improve service levels or processes. Escalate issues as appropriate to ensure quality service levels. • Participate in and support departmental initiatives. • Seek feedback, continuously learn, and take advantage of opportunities to improve knowledge, skill, and experience. Monitor results to improve effectiveness and efficiency. • Assist others where possible for the good of the team and department. Adhere to company, department, and team standards of professionalism and protocol. Mentor and guide HR Coordinators • BA/BS Degree in HR, Operations, Accounting, Finance, or related business field Additional knowledge, skills, abilities and experience required. • Previous experience in HR processing (employee data management preferred; recruiting, compensation, or benefits administration also considered), preferably for a large multi-state company as an analyst or coordinator. Experience in a shared service center environment preferred. • Demonstrate a basic understanding of HR processes, procedures, controls, regulations, and compliance requirements. • Proficient analytical and problem solving skills required. Attention to detail a must. • Proficient verbal and written communication skills in order to communicate with customers, peers, and vendors. • A sense of urgency in solving customer requests to ensure timely resolution and an ability to work under pressure, multi-task, and meet deadlines. • Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters. • Able to process complex information and identify solutions that meet both internal and business partner requirements. • Demonstrate a pragmatic approach • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes. • Knowledge of standard business practices and professionalism in a customer service environment are essential. . • Demonstrate ability to disseminate knowledge and techniques. • Experience with an ERP system required (HR modules of SAP preferred) Experience with Microsoft tools and applications required Note: There are three (3) positions available for this job description.
Please refer to Job code DCNJ21315 when responding to this ad.
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