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US-CT: Farmington-Service Desk Analyst
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JobCircle.Com
Aug 8, 2012, 10:31:53 PM8/8/12
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JobCircle.com is the largest regional job board in the
Mid-Atlantic region, with tens of thousands of job offerings
in PA, NJ, DE, MD, NY, and Washington D.C. To learn more,
visit http://www.jobcircle.com?source=ng
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Job Title: Service Desk Analyst
Job Location: CT: Farmington
Pay Rate: Open
Job Length: full time
Start Date: 2012-08-08
Company Name: Software Guidance
Contact: George Wellington
Phone: 914-366-5900 x5984
Fax: email only
Description: Software Guidance & Assistance, Inc., (SGA), is searching for a Service Desk Analyst for a contract assignment with one of our premier insurance clients in Farmington, CT To provide high quality 1st and 2nd line technical support to all staff and 3rd parties. To ensure all Service Desk calls and emails are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve. As normal in an IT operational environment, projects and problems may demand evening and weekend working. This will be scheduled in advance as far as possible. This position may also be involved in shift working to provide support for the US/UK/ROW offices and to carry out some operational tasks. Responsibilities: Provide high quality first/second line technical support to all staff and 3rd parties. Answer and log IT helpdesk requests, ensuring timely and effective response to user requests. Escalate any issue to ensure all responses are timely. Work with the management to improve systems and user relations. Follow-up issues with users to ensure that problems are resolved and customer service is improved. Meet and excel in all targets set by your manager. Adopt the culture of Professionalism, Integrity, Effectiveness and Dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image to our external customers. Comply with procedures, policies and regulations relevant to your role. Undertake relevant training on policies and procedures as delivered by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, underwriting control standards, claims control standards, other standards and customer relationship management. Ensure that you uphold the principle of Treating Customers Fairly. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include, among others, European Strategy Team, US Management team or membership of any committees. Required Skills: Degree-level education preferred Microsoft Certified Professional preferred ITIL version 3 preferred Preferred Skills: Ability to work in pressurised, deadline bound, changing environment Excellent technical and non-technical communication skills, both written and oral Substantial proven experience installing and supporting Windows-based PC internetworking, remote access and network-based applications in a Windows-based environment User Administration on servers - user moves, adds and changes, as well as user and group rights administration Server backup and restoration, system monitoring, event log management, virus protection management and print queue management Good written and verbal skills with the proven ability to write clear documentation and articles for end-user and technical-user use Ability to work with a diverse user base Ability to work independently and as part of a team providing timely, high quality user-focused services Ability to solve problems under time pressure with frequent interruptions and work effectively in a variety of roles with both technical and non-technical personnel Must have the ability and desire to work in an upbeat dynamic team and in a collaborative environment. Must be a good team worker Methodical approach/Logical problem solver Solid understanding of Microsoft desktop technologies Experience of desktop support Understanding of network fundamentals Experience in providing high-level technical support both operationally and to end users Experience as a hands-on system administrator and support of a wide variety of application packages Experience supporting and integrating computers in a heterogeneous environment SGA is a Certified Womans Business Enterprise (WBE) celebrating over thirty years of service to our national client base. We offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit in addition to transferring H1B Visa sponsorship. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com.
Please refer to Job code 12-03069 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/11268376.html?source=ng to apply online.
**************************************************************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
**************************************************************
JobCircle.com is the largest regional job board in the
Mid-Atlantic region, with tens of thousands of job offerings
in PA, NJ, DE, MD, NY, and Washington D.C. To learn more,
visit http://www.jobcircle.com?source=ng
**************************************************************
Job Title: Service Desk Analyst
Job Location: CT: Farmington
Pay Rate: Open
Job Length: full time
Start Date: 2012-08-08
Company Name: Software Guidance
Contact: George Wellington
Phone: 914-366-5900 x5984
Fax: email only
Description: Software Guidance & Assistance, Inc., (SGA), is searching for a Service Desk Analyst for a contract assignment with one of our premier insurance clients in Farmington, CT To provide high quality 1st and 2nd line technical support to all staff and 3rd parties. To ensure all Service Desk calls and emails are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve. As normal in an IT operational environment, projects and problems may demand evening and weekend working. This will be scheduled in advance as far as possible. This position may also be involved in shift working to provide support for the US/UK/ROW offices and to carry out some operational tasks. Responsibilities: Provide high quality first/second line technical support to all staff and 3rd parties. Answer and log IT helpdesk requests, ensuring timely and effective response to user requests. Escalate any issue to ensure all responses are timely. Work with the management to improve systems and user relations. Follow-up issues with users to ensure that problems are resolved and customer service is improved. Meet and excel in all targets set by your manager. Adopt the culture of Professionalism, Integrity, Effectiveness and Dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image to our external customers. Comply with procedures, policies and regulations relevant to your role. Undertake relevant training on policies and procedures as delivered by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system. Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, underwriting control standards, claims control standards, other standards and customer relationship management. Ensure that you uphold the principle of Treating Customers Fairly. Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include, among others, European Strategy Team, US Management team or membership of any committees. Required Skills: Degree-level education preferred Microsoft Certified Professional preferred ITIL version 3 preferred Preferred Skills: Ability to work in pressurised, deadline bound, changing environment Excellent technical and non-technical communication skills, both written and oral Substantial proven experience installing and supporting Windows-based PC internetworking, remote access and network-based applications in a Windows-based environment User Administration on servers - user moves, adds and changes, as well as user and group rights administration Server backup and restoration, system monitoring, event log management, virus protection management and print queue management Good written and verbal skills with the proven ability to write clear documentation and articles for end-user and technical-user use Ability to work with a diverse user base Ability to work independently and as part of a team providing timely, high quality user-focused services Ability to solve problems under time pressure with frequent interruptions and work effectively in a variety of roles with both technical and non-technical personnel Must have the ability and desire to work in an upbeat dynamic team and in a collaborative environment. Must be a good team worker Methodical approach/Logical problem solver Solid understanding of Microsoft desktop technologies Experience of desktop support Understanding of network fundamentals Experience in providing high-level technical support both operationally and to end users Experience as a hands-on system administrator and support of a wide variety of application packages Experience supporting and integrating computers in a heterogeneous environment SGA is a Certified Womans Business Enterprise (WBE) celebrating over thirty years of service to our national client base. We offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit in addition to transferring H1B Visa sponsorship. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com.
Please refer to Job code 12-03069 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/11268376.html?source=ng to apply online.
**************************************************************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
**************************************************************
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