Retrospect client name different from computer name (Mac)

[builder....@gmail.com]

Hello, all. We just got off the phone with EMC-Insignia about a
problem we had with one of our users' Mac Retrospect clients. We were
unable to communicate with or even see the client from our Retrospect
server, and upon visiting the user's machine we saw that the name of
the machine- as reported by the client- did not actually match the
machine name. This prevented us from interacting with the client on
the machine. Uninstalling the client in the usual way (dragging the
program from Applications to the trash) then reinstalling the latest
version of the client did nothing to alleviate the issue.
What apparently happened was that the machine had at one point had a
different name, and the Retrospect client was installed soon after the
OS was installed. The machine was then transferred to a different
user, which- according to our Mac naming scheme- necessitated a name
change. The name of the machine was changed to reflect assignment to
our new user, but this change was not reflected in the Retrospect
client. This was what prompted this issue to occur to begin with.
The solution, which worked for us, was explained to me by the EMC
support tech as follows:
First, you must open the client application. Hold the Apple key and
click Off to turn off the client and kill the process. The tech
explained the holding the Apple key was necessary for the process to
actually be killed.
Second, you need to delete the following file:
Library/Preferences/retroclient.state
Finally, open the client and click On to turn the service back on. You
will be asked to set a password. Remember it. You can change it later
via Retrospect server. The proper, current name of the Mac computer
should then appear as the client name. This allowed us to communicate
with the client and perform backups thereafter.

Cheers