> My customer wants to get new clients with his website, but he gets very
> few returns even though he puts a lot of resources.

> I'd like to animate a session about rethinking his website (I find the UI
> very complex).

> Do you have an idea about a game to facilitate this ?
> My constraint: the session should take one hour.

> JC

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> My customer wants to get new clients with his website, but he gets very
> few returns even though he puts a lot of resources.

> I'd like to animate a session about rethinking his website (I find the UI
> very complex).

> Do you have an idea about a game to facilitate this ?
> My constraint: the session should take one hour.

> JC

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> Yves:
> The perfection game is an excellent idea !
> It allows to collect feedback in a dynamic way, and could be fun (I had a
> bad experience with my first perfection game as a participant, but it's
> really a matter of how to present it).

> Here is my idea:
> First, I'll assign roles to people (one site owner, and the rest will be
> customers of the site), people tend to be more serious when you give them a
> role.
> Then, I'll use a perfection game on the site, by rating its
> characteristics: usability, design, workflow, etc...

> My customer wants to get new clients with his website, but he gets very
> few returns even though he puts a lot of resources.

> I'd like to animate a session about rethinking his website (I find the UI
> very complex).

> Do you have an idea about a game to facilitate this ?
> My constraint: the session should take one hour.

> JC

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> It's not a game as such but a great way to collect feedback...

>> Mark:
>> It's a good idea, but it's difficult to find a game that could fit in
>> this situation.
>> Perhaps the "Product Box" ?

>> Yves:
>> The perfection game is an excellent idea !
>> It allows to collect feedback in a dynamic way, and could be fun (I had a
>> bad experience with my first perfection game as a participant, but it's
>> really a matter of how to present it).

> I'm interested to hear more about that.
> I'm not sure if it belongs to this mailing list (as it's not really a game)

> + you might not want to send that in a public space .

>> Here is my idea:
>> First, I'll assign roles to people (one site owner, and the rest will be
>> customers of the site), people tend to be more serious when you give them a
>> role.
>> Then, I'll use a perfection game on the site, by rating its
>> characteristics: usability, design, workflow, etc...

> be carefull
> the perfection game does not rate the subject (nor it's sub
> characteristics)
> the number you get, is about the feedback you get.

> If I hate your website, but I have no better idea, I still need to give a
> 10

> I might absolutely love you website, but I have so many small improvement
> idea's, I give it a 3

> I personally love getting a 3, as that means I will get lots of great
> feedback...

> We wrote about it in an article for methods and tools
> www.methodsandtools.com/archive/archive.php?id=106

> Thank you for the fast feedback !

> JC

> On Tue, Jun 19, 2012 at 1:14 AM, Mark Levison <m...@mlevison.com> wrote:

>> Get them to play an Innovation Game with some representative customers or
>> get them to run simple usability tests.

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> On the contrary, I tried to animate the workshop in an agile way, I'll

> On Wed, Jun 20, 2012 at 5:26 PM, Mark Levison <m...@smart-life-choices.com
> > wrote:

>> My point was this may not be the best use of agile games. The usability
>> field is mature and has a lot of relatively cheap and simple tools to find
>> problems. Example short of a property usability lab with a video camera you
>> can easily do a heuristic analysis.

>> On the contrary, I tried to animate the workshop in an agile way, I'll
> explain in detail below.

> First, I would like to thank you all for the ideas !

> The workshop was decided monday, and I had to animate it tuesday, and this
> was my first time doing this, with a group that I didn't know (in fact, I
> didn't know the company either, even though we are in the same location
> since 4 years !).
> There was no developer, and nobody knew agility, so I didn't know what to
> do.
> I was thinking about doing some brainstorming, but since I explained in my
> last conference that brainstorming was not a good tool to generate ideas, I
> was pretty clueless.

> I didn't want to work on the usability, because it could be clearly done
> with usertesting.com or other methodologies (like Agile UX). I never
> heard about heuristic analysis before.

> In the last resort, I decided to ask on this list, and I'm pretty glad I
> did it, because it gave me a lot of ideas, even though I created my own
> version (it's a giant mix of totally different ideas).
> Luckily, everything fell in place at the very last moment.

> Since they didn't know agility, *I decided to build the workshop around
> agile values*, in order to "evangelize" them.

> I wrote 4 columns:
> - *engagement/trust*: does the website engage the user and encourage
> trust ?
> - *clarity/vision*: does the website has a clear message ?
> - *simplicity*: is the website simple to use ?
> - *feedback*: how do we get feedback from the users ? can we improve it ?

> I then tried to engage them very quickly, by asking them how they were
> feeling and their perfection score (as in the perfection game) about each
> value (10=no idea of improvement).
> It's a very *clever* tool to detect if participants have already ideas
> without starting to describe them, and without judging their product.

> Then I asked them to take the place of their users, and find what things
> went against these agile values.
> The rest of the session was about finding solutions to these impediments.

> I was worried, because:
> 1) they were too much focused on the interface, instead of the values
> 2) we had only one hour
> 3) they were interrupted by phone calls (this is a financial company, so
> answering phone is their most important priority)
> 4) the CEO wanted to defend the site, because it was his baby (he had
> problems taking the role of a user)
> 5) they were 3 people, instead of 4 (I wanted one guy to represent the
> site owner)

> They were able to generate around 12 ideas in the small amount of time we
> had.

> At the end, I suggested a Moscow Kanban:
> I wrote 4 columns:
> - Must have
> - Should have
> - Could have
> - Won't have
> and I told them to put 2 ideas in the Must column, 3 in the Should column,
> in order to prioritize what they should focus on (I insisted that they
> should improve their site incrementally, and that they should hire a web
> designer to improve the usability).

> I didn't have time to finish with a second perfection score, or a ROTI,
> since we were late (the workshop took 70 minutes), and one of them was busy
> with phone calls in the last 15 minutes.

> The lesson for me is that 60 minutes is too short for such a workshop, but
> I'm glad to have applied the agile values on a website. I doubt they
> understood these values deeply, but it will probably help them rethink
> their website.

> The session was pretty serious, so I'm sure that you can improve the
> concept a lot (for example, by focusing on solutions instead of finding
> problems, or assigning funny roles).

> JC

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> On Wed, Jun 20, 2012 at 5:26 PM, Mark Levison <m...@smart-life-choices.com
> > wrote:

>> My point was this may not be the best use of agile games. The usability
>> field is mature and has a lot of relatively cheap and simple tools to find
>> problems. Example short of a property usability lab with a video camera you
>> can easily do a heuristic analysis.

>> On the contrary, I tried to animate the workshop in an agile way, I'll
> explain in detail below.

> First, I would like to thank you all for the ideas !

> The workshop was decided monday, and I had to animate it tuesday, and this
> was my first time doing this, with a group that I didn't know (in fact, I
> didn't know the company either, even though we are in the same location
> since 4 years !).
> There was no developer, and nobody knew agility, so I didn't know what to
> do.
> I was thinking about doing some brainstorming, but since I explained in my
> last conference that brainstorming was not a good tool to generate ideas, I
> was pretty clueless.

> I didn't want to work on the usability, because it could be clearly done
> with usertesting.com or other methodologies (like Agile UX). I never
> heard about heuristic analysis before.

> In the last resort, I decided to ask on this list, and I'm pretty glad I
> did it, because it gave me a lot of ideas, even though I created my own
> version (it's a giant mix of totally different ideas).
> Luckily, everything fell in place at the very last moment.

> Since they didn't know agility, *I decided to build the workshop around
> agile values*, in order to "evangelize" them.

> I wrote 4 columns:
> - *engagement/trust*: does the website engage the user and encourage
> trust ?
> - *clarity/vision*: does the website has a clear message ?
> - *simplicity*: is the website simple to use ?
> - *feedback*: how do we get feedback from the users ? can we improve it ?

> I then tried to engage them very quickly, by asking them how they were
> feeling and their perfection score (as in the perfection game) about each
> value (10=no idea of improvement).
> It's a very *clever* tool to detect if participants have already ideas
> without starting to describe them, and without judging their product.

> Then I asked them to take the place of their users, and find what things
> went against these agile values.
> The rest of the session was about finding solutions to these impediments.

> I was worried, because:
> 1) they were too much focused on the interface, instead of the values
> 2) we had only one hour
> 3) they were interrupted by phone calls (this is a financial company, so
> answering phone is their most important priority)
> 4) the CEO wanted to defend the site, because it was his baby (he had
> problems taking the role of a user)
> 5) they were 3 people, instead of 4 (I wanted one guy to represent the
> site owner)

> They were able to generate around 12 ideas in the small amount of time we
> had.

> At the end, I suggested a Moscow Kanban:
> I wrote 4 columns:
> - Must have
> - Should have
> - Could have
> - Won't have
> and I told them to put 2 ideas in the Must column, 3 in the Should column,
> in order to prioritize what they should focus on (I insisted that they
> should improve their site incrementally, and that they should hire a web
> designer to improve the usability).

> I didn't have time to finish with a second perfection score, or a ROTI,
> since we were late (the workshop took 70 minutes), and one of them was busy
> with phone calls in the last 15 minutes.

> The lesson for me is that 60 minutes is too short for such a workshop, but
> I'm glad to have applied the agile values on a website. I doubt they
> understood these values deeply, but it will probably help them rethink
> their website.

> The session was pretty serious, so I'm sure that you can improve the
> concept a lot (for example, by focusing on solutions instead of finding
> problems, or assigning funny roles).

> JC

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> A lot of things happened, but I have to admit that I was not able to

> It's an excellent idea !