Dialplan - Alpha release
284 views
Skip to first unread message
Lenz Emilitri
Dec 16, 2009, 8:20:38 AM12/16/09
to AgentCallBackLogin-replacement
Hello all,
we have been working on a simple dialplan replacement for
AgentCallBackLogin. It is not nearly as polished as we hope for, but
it should be a working start.
It offers the following features:
- Single log-on and log-off, managing queue/agent associations
centrally
- Agent pause (with pause reason) and unpause
- Managed device state - the queue will not try calling members that
are busy
on other queues or because of other calls
- Tracking of the current hot-desk extension
- Fully compatible with QueueMetrics
- Very compact and easy to expand
You can download it from http://www.loway.ch/c/acbl16-v091216.zip and
it should be trivial to install (look for the README file).
Would love to hear comments!
l.
we have been working on a simple dialplan replacement for
AgentCallBackLogin. It is not nearly as polished as we hope for, but
it should be a working start.
It offers the following features:
- Single log-on and log-off, managing queue/agent associations
centrally
- Agent pause (with pause reason) and unpause
- Managed device state - the queue will not try calling members that
are busy
on other queues or because of other calls
- Tracking of the current hot-desk extension
- Fully compatible with QueueMetrics
- Very compact and easy to expand
You can download it from http://www.loway.ch/c/acbl16-v091216.zip and
it should be trivial to install (look for the README file).
Would love to hear comments!
l.
Reply all
Reply to author
Forward
0 new messages