The AdWordsPros met this morning, and, in reviewing the state of the
forum, came across a troubling trend. When one of the four Pros post,
it seems that the dialog on that thread comes to a halt. And, while we
want to help answer as many posts as we can, we don’t always want to
have the last word.
As “pro” as we may seem, I think we can all say that we learn a great
deal from the people who take the time and invest in this forum. We
would love our answers to remain a small part of the space and
encourage you all to add to and correct our answers based on your
experience.
In truth, I think this behaviour is to be expected. If someone asks a
question and a reply is provided by a Google employee, it's unlikely
that anyone is going to contradict that response or have anything
further to say.
It might also be a side-effect of how posters use this board. I can't
speak for anyone else but almost all my posts are responses to
questions that haven't been answered or where I feel further or
additional information could be useful. This means I tend to open the
board and scan down to find questions with no (or very few) replies.
If I see that a Pro has answered, I can usually safely assume that the
original question has been answered and it's unlikely I'll even open
the thread unless the subject line is of particular interest.
Not entirely sure what to do about this. I'll personally make an
effort to check all the threads but I really can't afford to spend
much time on here (I already spend too much!).
> The AdWordsPros met this morning, and, in reviewing the state of the
> forum, came across a troubling trend. When one of the four Pros post,
> it seems that the dialog on that thread comes to a halt. And, while we
> want to help answer as many posts as we can, we don’t always want to
> have the last word.
> As “pro” as we may seem, I think we can all say that we learn a great
> deal from the people who take the time and invest in this forum. We
> would love our answers to remain a small part of the space and
> encourage you all to add to and correct our answers based on your
> experience.
I must admit that it can be rather intimidating for a non-Google
employee to follow-up an "AdwordsPro" post. I would imagine that no
matter our level of experience, a newbie will defer to a "Pros"
guidance whenever the opportunity presents itself.
I think there is something to be said about AdwordsPros providing
positive feedback publicly to posters when a quality response is
given.
The simple follow-up by AdwordsPro not only increased confidence in my
ability to assist users with Adwords questions but also raised other's
perception of my knowledge of the product.
In conclusion, I think there is an opportunity for the Pros to cheer
on quality responses and develop the perception that some of us
outsiders are "Pros" in our own right.
> The AdWordsPros met this morning, and, in reviewing the state of the
> forum, came across a troubling trend. When one of the four Pros post,
> it seems that the dialog on that thread comes to a halt. And, while we
> want to help answer as many posts as we can, we don’t always want to
> have the last word.
> As “pro” as we may seem, I think we can all say that we learn a great
> deal from the people who take the time and invest in this forum. We
> would love our answers to remain a small part of the space and
> encourage you all to add to and correct our answers based on your
> experience.
I noticed that this thread had fallen to the second page, and am
shamelessly bringing it back to the top of the page again. ;)
I wanted to have the chance to publicly thank my colleague Sarah for
starting this conversation - but even more, I wanted to thank Cobnut
and Clickable for their insightful responses. Food for thought, for
sure.
> ... In conclusion, I think there is an opportunity for the Pros to cheer
> on quality responses and develop the perception that some of us
> outsiders are "Pros" in our own right.
And this the AWPro team will take as an 'Action Item'. A very good
idea, Clickable - and a pleasure to do, too.
> I must admit that it can be rather intimidating for a non-Google
> employee to follow-up an "AdwordsPro" post. I would imagine that no
> matter our level of experience, a newbie will defer to a "Pros"
> guidance whenever the opportunity presents itself.
> I think there is something to be said about AdwordsPros providing
> positive feedback publicly to posters when a quality response is
> given.
> The simple follow-up by AdwordsPro not only increased confidence in my
> ability to assist users with Adwords questions but also raised other's
> perception of my knowledge of the product.
> In conclusion, I think there is an opportunity for the Pros to cheer
> on quality responses and develop the perception that some of us
> outsiders are "Pros" in our own right.
> > The AdWordsPros met this morning, and, in reviewing the state of the
> > forum, came across a troubling trend. When one of the four Pros post,
> > it seems that the dialog on that thread comes to a halt. And, while we
> > want to help answer as many posts as we can, we don’t always want to
> > have the last word.
> > As “pro” as we may seem, I think we can all say that we learn a great
> > deal from the people who take the time and invest in this forum. We
> > would love our answers to remain a small part of the space and
> > encourage you all to add to and correct our answers based on your
> > experience.
