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6779204 Canada Inc.  
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 More options Jan 29, 11:09 am
From: 6779204 Canada Inc.
Date: Tue, 29 Jan 2008 08:09:28 -0800 (PST)
Local: Tues, Jan 29 2008 11:09 am
Subject: Google claims that my EFT payment failed, but it didn't
Google submitted my Dec earnings by EFT on Jan 25. The bank account
(Canadian dollars) is the same account I've been receiving payments at
for the last 6 months. The deposit went through into my bank account.
Now today in my Adsense profile Google claims it didn't go through,
have credited my Adsense account, and have reissued the EFT payment as
of todays date to that same account. Doesn't make sense.

Plus, they have now made that bank account ineligible for accepting
future payments because according to them it is not a valid account.
But they reissued the second payment to it after the first failed?

What's also strange is the exchange rate for the two different EFT
transactions are vastly different, the first one at 0.981 (incorrect)
and the second one at 1.030 (correct).

Anyone hear of other payment problems, or have a suggestion as to my
follow-up?


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JustAMember123  
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 More options Jan 29, 11:35 am
From: JustAMember123
Date: Tue, 29 Jan 2008 08:35:52 -0800 (PST)
Local: Tues, Jan 29 2008 11:35 am
Subject: Re: Google claims that my EFT payment failed, but it didn't
I have very similar problem. Also had account for over 9 months. I
actually can see that money are in my bank account. I am also from
Canada. I am sure they doing something, and I'll just wait till they
fix this.

On Jan 29, 11:09 am, 6779204 Canada Inc. wrote:


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dragonden  
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 More options Jan 29, 11:41 am
From: dragonden
Date: Tue, 29 Jan 2008 08:41:19 -0800 (PST)
Local: Tues, Jan 29 2008 11:41 am
Subject: Re: Google claims that my EFT payment failed, but it didn't
I had the same thing happen.  My bank account says the money was
deposited on January 28th but this morning I had a pink notice on my
account stating that EFT payment failed ... I tried to get the bank
account to work again and it looks like I've got to list a new one.

I'm hoping this is either a glitch with Google or perhaps we both use
the same bank and they had a glitch yesterday? Mine is CIBC. At any
rate the money appears to be in the bank so I'd like to continue using
that same bank account rather than listing another one.

Help Google???

On Jan 29, 11:09 am, 6779204 Canada Inc. wrote:


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pkthree  
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 More options Jan 29, 11:57 am
From: pkthree
Date: Tue, 29 Jan 2008 08:57:25 -0800 (PST)
Local: Tues, Jan 29 2008 11:57 am
Subject: Re: Google claims that my EFT payment failed, but it didn't
Same problem here. We'll see what the reply is from my support
request.

On Jan 29, 8:41 am, dragonden wrote:


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Theos  
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 More options Jan 29, 12:35 pm
From: Theos
Date: Tue, 29 Jan 2008 09:35:44 -0800 (PST)
Local: Tues, Jan 29 2008 12:35 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
Same here, in Canada. I just found the other thread from earlier this
month - it appears everything sorted for them in a couple of says and
that it was just a display error. Here's hoping...

On Jan 29, 8:57 am, pkthree wrote:


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6779204 Canada Inc.  
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 More options Jan 29, 12:45 pm
From: 6779204 Canada Inc.
Date: Tue, 29 Jan 2008 09:45:36 -0800 (PST)
Local: Tues, Jan 29 2008 12:45 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
Theos, you found another thread on this? I couldn't find one.

dragonden, I'm at TD bank.

On Jan 29, 12:35 pm, Theos wrote:


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Alphadeck  
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 More options Jan 29, 1:29 pm
From: Alphadeck
Date: Tue, 29 Jan 2008 10:29:26 -0800 (PST)
Local: Tues, Jan 29 2008 1:29 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
I am with RBC here in Canada and having the same issue with a message
stating the EFT failed but upon contacting RBC they noticed the
deposit indeed went through but I'm guessing it might only apply
towards the next payment cycle.  RBC informed me that the account was
in good standing and that there were no issues since I've been
receiving payments the last 5 months. All of a sudden its asking me to
add a new account.  When I try to add the same account it would not
let me saying its a duplicate account number. I've contacting support
to see if they can shed some light on the issue but looks like I'm not
the only one having this problem.

On Jan 29, 11:09 am, 6779204 Canada Inc. wrote:


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Theos  
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 More options Jan 29, 2:12 pm
From: Theos
Date: Tue, 29 Jan 2008 11:12:35 -0800 (PST)
Local: Tues, Jan 29 2008 2:12 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
It was actually a thread re NZ & AUS dollars, but the same issue I
think, arrising out of currency problems. I wonder if it's an error
occuring by country at different times? Theirs was earlier in Jan.

http://groups.google.com/group/adsense-help-earnings/browse_thread/th...

I, too, am with RBC. Checked with bank, deposit fine, and I have two
payments now showing below the EFT error message in my adsense
summary. The first of these was less than the total originally sent,
and the second smaller one (which corrected the total amount) just
appeareed in the last 5 mins. I think they're correcting the system in
their own way, and hopefully our "Hold" status is just a result of
this. It seems to have disappeared after a couple of days for the NZ &
AUS folks, hopefully ours will be the same.

On Jan 29, 9:45 am, 6779204 Canada Inc. wrote:


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pkthree  
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 More options Jan 29, 3:30 pm
From: pkthree
Date: Tue, 29 Jan 2008 12:30:28 -0800 (PST)
Local: Tues, Jan 29 2008 3:30 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
No reply from Google but they have issued a payment for the difference
between what was erroneously reported as "rejected" and the second,
lesser payment.  So it looks like this should be automatically
corrected for most people, if not for everybody.

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Air YT  
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 More options Jan 29, 3:34 pm
From: Air YT
Date: Tue, 29 Jan 2008 12:34:51 -0800 (PST)
Local: Tues, Jan 29 2008 3:34 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
Exact same issue here for a Canadian Scotiabank account. just noticed
it today and fired off a support request. will post something here if
it gets resolved.

cheers, airyt

On Jan 29, 11:09 am, 6779204 Canada Inc. wrote:


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Theos  
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 More options Jan 29, 3:55 pm
From: Theos
Date: Tue, 29 Jan 2008 12:55:48 -0800 (PST)
Local: Tues, Jan 29 2008 3:55 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
Just received the e-mail re this issue and its resolution over time.
Thank goodness this time Google has been upfront about the issue and
explained all to allay fears.

It looks as though it arose from an incorrect currency exchange rate
first time around.

On Jan 29, 12:34 pm, Air YT wrote:


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AdSensePro Jordan Google employee  
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 More options Jan 29, 4:00 pm
From: AdSensePro Jordan
Date: Tue, 29 Jan 2008 13:00:45 -0800 (PST)
Local: Tues, Jan 29 2008 4:00 pm
Subject: Re: Google claims that my EFT payment failed, but it didn't
Hi everyone,

Yes, there was an issue with January EFT payments to Canadian
publishers. Publishers affected by this issue have been contacted by
email. If you believe you should have received this email and haven't
seen it, please check your Bulk and Spam email folders, and make sure
you're looking at the email account associated with your AdSense
account.

As described in the email, please know that the 'EFT not successful -
earnings credited back' line in your payment history is there to
balance the amounts within your AdSense account, and your EFT payment
was not actually unsuccessful. Please don't change your form of
payment until you've received the remaining portion of your January
payment, which will be sent this week.

Thanks for your patience,
-Jordan


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