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Discussions > Earnings & Payments Issues > Phone Verification failed - What can I do?
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For verification purposes please type the characters you see in the picture below or the numbers you hear by clicking the accessibility icon. Listen and type the numbers you hear
 
mariaestrel  
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 More options May 7 2007, 4:21 pm
From: mariaestrel
Date: Mon, 07 May 2007 13:21:09 -0700
Local: Mon, May 7 2007 4:21 pm
Subject: Phone Verification failed - What can I do?
Hi,
I tried to verify my phone number three times and each time I got the
call. I pressed 1 as the woman on the recording said and then waited
and waited and nothing happened.
All I could hear was a loud noise like interference and then after a
min the phone hung up. At no time was i asked for my verification pin
or anything, all I could hear was a lout noise. I put in my
verification pin even though I wasn't asked for it, but that didn't
work obviously. I am using a touch tone phone. I wrote to google and
all i got was a generic email saying perhaps there was a technical
problem etc. I tried the following day and the same thing happened. I
wrote again and i got the same email.
Now I can't verify my number because it says "Payment issue - phone
verification failed. Please contact AdSense Support" which takes me to
a form instead of the phone verification panel.
I have written to google but have heard nothing in over 72 hours. Can
anyone tell me what to do?
Thanks,

 
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AdSensePro Google employee  
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 More options May 8 2007, 6:19 pm
From: AdSensePro
Date: Tue, 08 May 2007 22:19:55 -0000
Local: Tues, May 8 2007 6:19 pm
Subject: Re: Phone Verification failed - What can I do?
Hi mariaestrel,

Our payments specialists confirmed that we're currently experiencing
intermittent outages with our phone verification system. They and I
are sorry for any inconvenience this causes you.

Thank you to everyone who has notified us of this issue, and we assure
you that we're working to fix the problem ASAP. If you've been unable
to verify your phone number, please follow mariaestrel's example and
contact us through the AdSense Help Center or your account. A
specialist will respond as quickly as possible and work with you to
resolve the issue.

Thanks for your patience,
-AdSensePro


 
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