Acrobat Reader 8 Install problem

[Santiago_NЗЯez-Corrales@adobeforums.com]

Hi everyone,

After I installed AR 8.0, the program started as indicated in the wizard. The problem comes when I try the button to accept the license agreement (or any button in the interface). None of the buttons in the license agreement form seems to work. I can't accept, deny or even change the language. The only action I can perform is close the window, which is equivalent to denying the LA. I'm using Windows Server 2003 enterprise edition.

Thanks and happy holidays.

Santiago.

[Michael...@adobeforums.com]

Since I installed the latest version of reader, when I click "Read out loud", I get a verbal message of, "Warning. Empty Page". Can anyone help with this problem? Please reply to Mike at cat...@tds.net Thank you.

[Santiago_NЗЯez-Corrales@adobeforums.com]

Hi Mark,

No, I don't have any IE7 beta installed.

[Philip...@adobeforums.com]

Did you try reinstalling in a simplified mode, using a local user login (no remote desktop)?

[Santiago_NЗЯez-Corrales@adobeforums.com]

The install was done using local login with no remote desktop.

[Anthony_...@adobeforums.com]

I attempted to download the Adobe Reader 8.0 update, however an Error 1714 message appeared stating that "the older version of Adobe Reader 8 cannot be removed. Contact your technical support group".

Another message followed stating "setup was interrupted before Adobe Reader could be completely installed. Your system has not been modified. To complete installation at another time, please run setup again".

Can someone help this issue?

Thanks,
Anthony Gangi

[Mar...@adobeforums.com]

Can someone help this issue?

Search the knowledgebase for "1714"

<http://www.adobe.com/support/index.html>

[goyta]

I had the same problem when first running Adobe Reader 8 in Windows Vista RTM. It seems to be an incompatibility issue with Internet Explorer 7 (which is apparently used to render the license page). The only solution I've found was using Regedit to bypass the EULA with a registry hack.

* Open REGEDIT by clicking on Start -> Run, then typing regedit and clicking on OK.

* Access the HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\8.0\AdobeViewer key.

* See if it contains a DWORD value with the name of EULA.

* If it does, change it to '0x00000001' (1).
* If the value does not exist, create it with the value of 1 (as above).

* Close REGEDIT.

This should work for any version of Windows, since the registry entries created by the install are the same.

I am posting this same reply to all topics mentioning the problem, since many of them have gone unanswered.

IMPORTANT WARNING:

REGISTRY EDITS CAN BE DANGEROUS AND CAUSE IRREPARABLE DAMAGE TO YOUR WINDOWS CONFIGURATION IF YOU ARE NOT FAMILIAR WITH THEM.

If you are familiar with Regedit and can perform the edit suggested, it is perfectly safe and will solve your problem. However, refrain at any rate from changing any other key or value whatsoever. If you are not familiar with registry edits, ask a more technically savvy friend or colleague to do it.

[Jim_S...@adobeforums.com]

After installing Reader 8 I keep getting the following message:"C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe" cannot access a necessary files, "msvcr80.dll and msvcp80.dll". I uninstalled & reinstalled and still same problem. Any suggeations?

Jim S Carr
car...@knology.net

[Ben_C...@adobeforums.com]

IF you get this message via Norton Utilities-it is a known issue that both Symantec and Adobe are aware of. I will suggest that you completely remove ALL versions of Reader and try a "clean" install of Version 8. Personally, I not only did that, but went so far as to uninstall Norton Systemworks entirely. I only got the message via Systemworks. I do use a stand-alone version of Norton Anti-Virus and have had no issues at all with this setup. Hope this helps

[Jim_S...@adobeforums.com]

Ben -
I have already done what you suggested, but did not uninstall Systemworks. Since both are aware of the problem will wait & see if update is issued. I have not noticed any problems using Reader - have you?

Thanks for your help.

Jim Carr

[Ben_C...@adobeforums.com]

[art_a_...@adobeforums.com]

Me too!

Also from Norton SystemWorks; WinDoctor:

"C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe" cannot access a necessary file, "msvcp80.dll."

"C:\Program Files\Adobe\Reader 8.0\Reader\AcroRd32.exe" cannot access a necessary file, "msvcr80.dll."

Still using IE6 and only "Upgraded" to ACRO 8 due to the security problem, NSW WD has an "ignore" the error option to select on next scan.

Acrobat Reader 8 seems to work OK, it opens inside a browser page (Firefox) when a PDF is downloaded and seems to have a lot fewer options/toolbars than version 7 did. (streamlined?)

Noticed in previous versions that you could download a government form and sometimes fill in the blanks before printing and sometimes not.

Lately, the *.gov website would go back and forth, a line at a time, in order to download your form all filled out???
While that works, it is a huge waste of time and bandwidth.

Have not had a chance to find out if this issue may be resolved with "Version 8" :)

[art_a_...@adobeforums.com]

Google had the following:

msvcp80.dll and msvcr80.dll are needed if you want to run an executable by somebody compiling with Visual Studio 2005. ... <http://blog.hartwork.org/?p=23>
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"...I did not have these two libraries and Google didn’t direct me the right way either. Thomas Schweitzer - the author of UniversalIndentGUI - knew where to find them: These two files can be found inside the Microsoft Visual C++ 2005 Redistributable Package which - if not already installed - requires the Windows Installer 3.x Redistributable to run its installer. ..."

This entry was posted on Saturday, July 8th, 2006 at 22:28:14 and is filed under Visual Studio. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
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So does Reader 8 need to use the Microsoft Visual Studio 2005?

[Ben_C...@adobeforums.com]

DO NOT delete the files mentioned. The problem is with Norton IMO.

[Jim_S...@adobeforums.com]

Ben
Thanks for the help!! Leaving things as they are for now.

Jim Carr

[Vane...@adobeforums.com]

I'm really, really awful with computers, just a disclaimer.. I d/led Adobe 8.0 and experienced the same problem-- "Accept" licensing agreement won't do anything. How do I know what to do, exactly? I don't want to regedit and destroy anything, although i checked and there's no "EULA" in the key. What else could I try?