Specified module can not be found ... CS4

Jennifer_...@adobeforums.com

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Jan 30, 2009, 2:30:10 PM1/30/09

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I have been using the CS4 trial for just over 2 wks now and all of a
sudden I am getting this error.

The specified module could not be found.

C:\Program Files\Common File\Adobe\Adobe Version Cue CS4\Client\4.0.1\Version Cue.DLL

When I open a picture I get this message and CS4 closes. I have tried re installing hoping it would find the missing file, no such luck.

I have Vista

I am sort of in a panic...I tried to go resize some pictures to order for a client, so she can have them before she leave town on the 5th and this is what happnes.

I did go down load Adobe reader 9 and it tried up update what seemed like everything Adobe. IDK I had not opened CS4 before this, but the day before it worked just fine.

Please help Jennifer

CR_Hen...@adobeforums.com

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Jan 30, 2009, 4:00:36 PM1/30/09

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Did you perhaps have a failed update of Version Cue 4.0.1? I had that exact same problem on my desktop. The install was successful on my laptop. If so there are at least two solutions.

1. Copy the C:\Program Files\Common File\Adobe\Adobe Version Cue CS4\Client\4.0.0\ folder contents to C:\Program Files\Common File\Adobe\Adobe Version Cue CS4\Client\4.0.1\

You won't really have Version Cue 4.0.1 but that likely won't matter when running PS CS4.

2. If you have a successful install of Version Cue 4.0.1 you can copy the contents of the folder C:\Program Files\Common File\Adobe\Adobe Version Cue CS4\Client\4.0.1\ on that install to your failed system.

Jennifer_...@adobeforums.com

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Jan 30, 2009, 4:56:50 PM1/30/09

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Ok so call me a dork...but I do not get it. I have no clue what happened, if it failed or what. I only have CS4 installed on my new notebook. I can not access any PS files when I left or right click I get that error message and it closes. I hope I am explaining it right.

Jennifer_...@adobeforums.com

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Jan 30, 2009, 5:16:04 PM1/30/09

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Do you know what would happen if I un install and re install the trial?
It would not even let me access LR, so I un installed it. I don't need it, but I do need photoshop and plan on purchasing it...but I have to wait for the tax man to send me some $$, ;)

John Joslin

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Jan 31, 2009, 2:42:51 AM1/31/09

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The trial won't work on a second install.

Matthew Laun

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Feb 5, 2009, 6:04:51 PM2/5/09

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This issue is now documented in the following tech doc, "Error "Adobe Setup has stopped working," when attempting to install updates for Adobe CS4 products (Windows)"

<http://www.adobe.com/go/kb408524>

John Joslin

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Feb 6, 2009, 2:23:33 AM2/6/09

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Matthew, Like the other Adobe staff, you could get your title appended to your log-in to let us know who you are.

Matthew Laun

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Feb 6, 2009, 12:18:45 PM2/6/09

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John,
I just submitted something to make that happen. Thanks! (let's see if it's active yet or not)...

Chri...@adobeforums.com

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Feb 6, 2009, 3:19:02 PM2/6/09

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The titles are a recent change to the forums, and still being setup for everyone. But since the forum ids aren't always connected to our Adobe email addresses - it's mostly a manual process.

Matthew Laun

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Mar 25, 2009, 5:45:44 PM3/25/09

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The root cause of this issue has finally been identified. This issue, cause, and solution are documented here:

<http://www.adobe.com/go/kb408524>

Please note that if a previous update failed due to the root cause, then it can leave your files in a state which will prevent future updates from working, simply because they don't find the files in the expected state. In which case, you need to do the complete solution, which involves a clean re-install (sorrry :-(

Sincerely,
Matthew