Cannot save to jpeg - file gets corrupted?

[Henry...@adobeforums.com]

First let me say, I have searched through the forum and can't find the answer to what I am looking for. That is probably because I am not really sure what my problem is.

As of yesterday I cannot save a file to jpeg (using PS7)

I have done a virus scan and all the other regular checks but nothing is showing up.

Basically this is what I am doing.
Opening a new document - adding some designs, flattening document and then saving. I choose to save it as a jpeg and everything seems to go fine until I go to open up the saved document. Then there is nothing there.

Doesn't seem to matter if it is a new file or an old file. Same problem. (Mode is set to RGB-8bit)

Sometimes if I do a save as and give the file a completely new name a pop-up comes up and says the following:
Could not save as "C:\...\test.jpeg" because that document is currently open. Save using a different name, or close the document and try again.

Of course this makes no sense since I am doing a save as and giving the file a new name.

Can anyone help me? Or point me in the right direction? I would really appreciate it!

[Ho]

Sounds like the curse of the psicon.dll, which is responsible for Explorer psd icon previews. It was abandoned due to data loss/corruption.

[boblevine]

Agreed. Search for psicon.dll and rename it psicon.dll.old. Reboot.

Bob

[Henry...@adobeforums.com]

Thanks for replying.

Tried your fix and rebooted and still have the same problem.
(tried both a new and an old file again).

Anything else you can think of?

Thanks.

[KatW...@adobeforums.com]

as I remember version 7.0 did this until the 7.01 update was installed
have you patched it to that version?

[Henry...@adobeforums.com]

Thanks - 7.0.1 installed and still the same problem.

I have narrowed things down a bit.

It seems if I create a new doc 2400x3000 for example I can convert it to a jpeg no problem.

If I start with 3600x3600 I get the problem. Same steps as the above file with the only difference being the size.

Anyone have a solution for this as it seems like it is size related (note that I have created at this size before and never had this problem).

Thanks.

[boblevine]

Read posts one and two again.

Bob

[Henry...@adobeforums.com]

Bob - did you meant this?

Search for psicon.dll and rename it psicon.dll.old. Reboot

I did mention that I tried this and nothing changed.

[boblevine]

Hmmm. Newsreader missed that one.

Sorry.

Bob