CS4 install causes BSOD

[DBo...@adobeforums.com]

As soon as the disk spins up and tries to initiate autoplay.exe. It's only this disk. Every other disk I try works fine. The error I get is:

BAD_POOL_CALLER
STOP: 0x000000C2 (0x00000007, 0x00000CD4, 0x04030601, 0xE3A6F310)

Which is indicative of a driver or memory problem. I updated drivers and firmware without any improvement. Again, it's only the CS4 upgrade disk that causes the crash.

Thanks for any help you can give me.

[Free...@adobeforums.com]

Although I don't know what that specific message means, a BSOD generally means a hardware or driver problem. AFAIK, software simply can't do it.

OTOH, there may be something on the disk that exposes the problem.

[dave_...@adobeforums.com]

drivers can cause it... so can bios.

[Lawrenc...@adobeforums.com]

software simply can't do it.

Yes it can, albeit it's rare and specific.

[Free...@adobeforums.com]

Somewhat...er...sloppy semantics there on my part in #1. I see you guys cleared that up for me. :-)

[dave_...@adobeforums.com]

actually software is USUALLY the cause for a blue screen. :)

[DBo...@adobeforums.com]

Still working on it. No resolution yet. Thanks anyway.

[David_E_...@adobeforums.com]

DBoone,

Are your problems on a laptop? Windows based? XP or Vista?

Do a disk cleanup

Download CCleaner it gets rid of a lot of crap that disk cleanup misses.

Defrag your hard drive.

When was the last time you cleaned out the dust in your case?

Look over the CPU to see if it is free of dust over the fins and cooling fan. Also check your capacitors for buldging on the top. When you load photoshop it eats a lot of CPU cycles thus causing heat. Both CPU and buldging capacitors can cause what you see.

CPU fan spinning slow or is it sticking?

Run a spyware or rootkit check?

Turn off malware protection you may have running before you install.

If you google your problem, you will see that what other people told you above is correct. However, you can read that dust, CPU overheat and buldging capacitors are high on the list too.

[dave_...@adobeforums.com]

good idea david. dust kills!

<http://www.pixentral.com/show.php?picture=1Hsh86qkhn33sTZ8Gs6OX1HnmXw9E>

[David_E_...@adobeforums.com]

Ouch, nice little burn in that picture!!

[chris_...@adobeforums.com]

Holy Poops [ sorry, koogle influence ] :)

Good excuse to upgrade there Dave......ooops!!! just noticed that was your ATI that got burned....nasty all the same...

[John Joslin]

Nasty scratch on the table too!

[DBo...@adobeforums.com]

Windows XP Pro 32 bit, 2GB memory. Saphire 1950 Pro video card.

Cleaned out the dust already. Plenty of ventilation. Tried with anti-virus turned off - no go. I'll try the rootkit check and registry cleaner. Thanks.

[DBo...@adobeforums.com]

Tried it, no success.

[David_E_...@adobeforums.com]

DBoone,
You can download and install windows installer version 4.5. Applies to all levels of service packs for XP.

Here is a link

<http://support.microsoft.com/kb/942288>

[DBo...@adobeforums.com]

Thanks for the suggestion. It didn't make any difference though.

[Fred M Stevens]

try this:

<http://www.adobe.com/go/kb402307>

If that doesn't work, try:

<http://www.adobe.com/go/kb402306>
(ignore steps about removing Adobe software, but make sure to do reboots between steps you do take)

[DBo...@adobeforums.com]

Thanks Fred! That was it. Conflict with Sonic DLA.

Thank you, thank you.