ADOBE, you lost a customer today.
Christoph...@adobeforums.com
I purchased Adobe Photoshop CS3 in 2007 (Late 2007) for a lil over $550 direct from Adobe as an upgrade from Photoshop 4.0 that I used for a very longtime.
Over the past I used it on two machines, and my last machine, dell xps 4200, crashed, and HDD was done for... could not Deactivate PS CS3... no problem right, call adobe explain to them, and get it installed on my current machine.
Everything went smooth, had to hold for about 30+ minutes, then intermittent a few times after, as the guy in India tryed to figure out what to do...
Eventually, I was given a new serial.... after going through numerous hoops to get past the activation.
After a few reboots from installing other things, i open PSCS3, and low and behold...
"Your license for Adobe Photoshop CS3 is no longer valid, please uninstall and reinstall to re-activate, or contact your IT Professional or Adobe Photoshop Customer Support"
So i call support back, give them the call code i was given for the previous support... and am now told that since Photoshop CS3 is no longer a supported product that this will be a CHARGED SUPPORT SESSION!!!!!!!!
$40 for them to tell me wtf to do to fix this. $40 for them to fix a program, i paid HUNDREDS OF DOLLARS for.... I cannot contain myself...i start getting PISSED. I tell them, thats okay, you can deduct it from the $40 i am charging Adobe for putting me on hold for 30+ minutes in the previous support session from an hour ago... ADOBE wants to charge for their time, but apparently the customers time is not important?!?! haha...what a joke!
I get nowhere with him, or his indian supervisor.... It's like they just read scripts. Yeah adobe, let's just let the indians handle the support, we as customers shell out hundreds, even THOUSANDS of dollars for your products, and you give us people in india, who dont understand the english spoken language, to read SCRIPTS to us, and on top of that, CHARGE US FOR SUPPORT????????????
In the process of arguing, I uninstall Adobe Photoshop CS3, and re-install (Thank you western digital velociraptor ) and get it done in 5 minutes flat. .
Everything SEEMS to be working correct, I did not have to re-activate... it just reinstalled and works again... Im wondering if something was preventing it from verifying the license on startup?
Anyway, adobe, you can SUCK IT. I will never give you a cent from here on OUT.
Now I fully understand why there is piracy in todays day and age, when companys like this not only give lackluster support but then CHARGE the customer to fix the problem on a less then 2yr old program... they we paid HUNDREDS OF DOLLARS FOR unbelievable!!!!!!
I get better customer support from VIDEO GAME DEVELOPERS!
David_E_...@adobeforums.com
Ge...@adobeforums.com
Google: licensing for this product has stopped working
First link:
<http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528>
dave_...@adobeforums.com
I purchased Adobe Photoshop CS3 in 2007 (Late 2007) for a lil over $550
direct from Adobe as an upgrade from Photoshop 4.0 that I used for a very
longtime.
that's not an upgrade, that's a full version, don't use the word 'upgrade' when asking for help. that will confuse people trying to help you...
but you're right about the support. it sucks. but they can and will help you with an activation failure. they're the only ones who can. the moron who read from the script was wrong. all i can suggest is hang up and call back and get someone else. or contact jack nack on his blog and tell your story there.
<http://blogs.adobe.com/jnack/>
gener's link should fix you though. i'd still let jack know about the hoops you've had to jump through.
PeterK.@adobeforums.com
Buko
purchased Adobe Photoshop CS3 in 2007 (Late 2007) for a lil over $550
direct from Adobe as an upgrade from Photoshop 4.0
You must be using pirate software because the only upgrade path to CS3 was Photoshop & and later. Starting with CS3 Adobe's upgrade path was from 3 versions back.
John Joslin
Buko
dave_...@adobeforums.com
The name is John Nack, but I like your version better. Jack Nack sounds
so Hollywood!
the name was john kennedy too! :) <embarrassed shrug>
You must be using pirate software because the only upgrade path to CS3
was Photoshop & and later.
no. like i said, it sounds like he repaid for a full version (550). by calling it an upgrade he's confused you, like i said he would. you're confused. stop being confused buko! :)
erm, what john said.