serial nr

[ale...@adobeforums.com]

Hi,
i got adobe photoshop cs4 extended as a trial on my pc.
recently was bought adobe photoshop cs4 (not extended), so should i uninstall extended version and install photoshop from new disc or not?
i asked because when i entered code from the disc i got red cross in the end instead of green tick.

Thanks in advance,
Alex

[El...@adobeforums.com]

Yes you're right - had the same thing happen to me. Why Adobe don't let you actually download the non-extended version is quite beyond me. No, come to think of it, the reason is probably that they hope to increase sales of the Extended version.

Anyway that be as it may, the non-extended version will not overwrite the extended version you already have as I tried that first. In fact you end up with a right mess that way. The best approach is to uninstall the Extended version and when the dialogue pops up if you want to retain Preferences tick yes. That way all your Preferences settings that you made whilst using Extend will remain intact. Then go ahead and install the non-extended version.

[ale...@adobeforums.com]

thanks for your answer ElliR.

[boblevine]

The versions are identical...the serial number determines which features
you see. If the demo isn't accepting the serial number something's wrong.

Bob

[ale...@adobeforums.com]

hm,
i thought the same thing before, that non-extended serial number just cuts extended options.
whats could be wrong, Robert?

[Wesley...@adobeforums.com]

I had a similar problem when I tried to install an upgrade to CS4. The Adobe tech tried everything and finally suggested that I copy the files from the disk to my desktop and then run the install or setup from there. My serial number was then accepted. Don't ask me why cause I don't know. It just worked. Might be worth a try.

Wes

[ale...@adobeforums.com]

thanks for your help Wesley, but i still got red cross

[John Joslin]

If the demo isn't accepting the serial number something's wrong.

What is wrong is the crappy installer. Haven't heard much concrete about fixing it yet.

This is the latest blog:

<http://blogs.adobe.com/OOBE/2009/02/the_history_of_creative_suite.html>

[ale...@adobeforums.com]

so have i any chances to register adobe product with my serial? i got 7 trial days left

[El...@adobeforums.com]

alex-d

The procedure I mentioned in my initial post was EXACTLY the info I received from Adobe support. When I downloaded the Extended version the notes seemed to imply (if not directly said) that by purchasing and entering a S/N for a lesser version e.g. the basic version then some features available in Extended would not be available. Like you, having twice entered the S/N and having twice received that red cross I telephoned support. They told me to uninstall Extended and do a clean install from the basic version on DVD which I had purchased via Amazon. I did exactly this and everything went without a hitch. If you are still having trouble it might be worth trying again to uninstall Extended but prior to installing from the DVD run a registry cleaner such as CCleaner (free) to rid your computer of any crap left over from Extended.

[ale...@adobeforums.com]

strange thing, ElliR, you said that installers are different, but Robert said that versions are identical.

ElliR, thanks for your help.

[ale...@adobeforums.com]

finelly done!
uninstalled cs4 extended, cleaned all register from adobe stuff and after that photoshop cs4 istalled perfectly from dvd disc.

Thanks to all ;))

[El...@adobeforums.com]

Great - another happy bunny :-)