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Photoshop CS4 extended 64bit crash opening CS3 files

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Massi...@adobeforums.com

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Feb 3, 2009, 10:15:53 AM2/3/09
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Everytime i open a CS3 psd file in Photoshop CS4 extended 64bit the application crash after few minutes or seconds... this is very very very frustrating...

Myle...@adobeforums.com

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Feb 3, 2009, 2:07:33 PM2/3/09
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Well, what features and settings do the files use? No problems on my end.

Mylenium

Massi...@adobeforums.com

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Feb 4, 2009, 3:51:55 AM2/4/09
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standard settings and features... levels with images, text and masks...

Massi...@adobeforums.com

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Feb 4, 2009, 5:13:30 AM2/4/09
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In PHOTOSHOP CS4 extended 64bit i think the problem is opening CS3 files containing text layer ...

I have done tests with
- a file with only background > apparently OK
- a file with a simply text layer > CRASH
- a file with a simply text layer and masked image > CRASH
- a file with masked image > apparently OK

all file are 640x480 72dpi RGB

The 32bit version don't crash but is to slow than CS3

Firma problema:
Nome evento problema: APPCRASH
Nome applicazione: Photoshop.exe
Versione applicazione: 11.0.0.0
Timestamp applicazione: 48d38aa7
Nome modulo con errori: StackHash_b20b
Versione modulo con errori: 6.0.6001.18000
Timestamp modulo con errori: 4791adec
Codice eccezione: c0000374
Offset eccezione: 00000000000a6e97
Versione SO: 6.0.6001.2.1.0.256.6
ID impostazioni locali: 1040
Informazioni aggiuntive 1: b20b
Ulteriori informazioni 2: 7365e82934fd5d6ca6a7f6098012906a
Ulteriori informazioni 3: 1d0a
Ulteriori informazioni 4: d1fb5c54064c36d5f54ecfc07bcfe17d

Chri...@adobeforums.com

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Feb 4, 2009, 4:09:02 PM2/4/09
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Massimo -can you please email that file to cc...@adobe.com? Thanks.
It could be the file, or it could be a font triggering a problem in the text engine -- but I'd like to rule out the file.

Massi...@adobeforums.com

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Feb 5, 2009, 5:00:41 AM2/5/09
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Hi Chris, thanks in davance for your support, i sent you the files.
I remember you that the problem is only in the 64bit version.
the 32 bit version has other problems...

THANKS!!!

Chri...@adobeforums.com

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Feb 5, 2009, 3:14:36 PM2/5/09
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OK, we're looking at the file now.

Massi...@adobeforums.com

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Feb 10, 2009, 12:28:48 PM2/10/09
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Hi Chris,
any news?

Thanks!

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