CS4 keeps sucking up RAM (sometimes to 2GB), shows bad lag time, the OpenGL crashes, and my workflow comes to a stand still.
I just put that video card in as an upgrade from a 7300 LE, as the 9600GT was on the list of Adobe tested cards.
What's going on here?
help us help you.
here i'll throw you a softball... :)
did you update the video drivers on your new card? what version of the drivers are you running?
Batter up.
Bob
I guess it didn't matter in the olden days when image sizes were relatively small / less RAM intensive.
As for the RAM usage - that's normal. Photoshop allocates and reuses RAM up to the limit you set in preferences. But that isn't a leak, and won't cause a crash.
It now takes me double the time to do my work in CS4 as it did in CS3. That is not acceptable.
Brush lag and other problems: may be Photoshop bugs, or may be driver issues. Hard to tell since you lump all problems together.
That means: that your driver has bugs, or something is conflicting and
causing the driver to return errors. That can only be fixed in the video
card driver.
Chris, if I can offer a suggestion: when you say "that's a driver bug", it sounds to users like you're saying "not our problem", which more or less translates to "screwed". It leaves users at a dead end.
Even if there's nothing we can do about it right now, it'd be a lot less frustrating to know what's happening. Is Adobe working with nVidia to fix driver bugs?
I've already stated several times that Adobe is working with NVidia and ATI on the bugs that we have been able to reproduce. But we can't reproduce every single possible configuration. The video card makers need to hear about these bugs, and get more details - possibly following up directly with the user to get enough details.
Yes, I'm frustrated as heck with the driver bugs. If I could fix them, I would. But I can't. All I can do is try to get the users to contact the video card makers.
Sometimes the cause is a very specific configuration (eg: XP 32 SP2 on
an AMD Opteron mask version 6, with a BIOS version 20060512.653 while
using a second display and showing a cursor over 64 pixels tall
Chris, where do I find all of that "mask version, etc." stuff on my system?
If you know a way to get their attention, it'd be a very helpful thing to include when you're telling people to talk to them.
Not that it did for me, had CS4 run slowly with a few files open with OGL (fixed the other bug though) and when I disabled it, it was bad but different.
Unfortunately I can't experiment anymore as trial was up.
Back to CS3 and getting some work done! Think I'll go back to my old buying habits and skip every odd version. See if the graphics acceleration and performance of PS isn't quite at the mercy of a 3rd party company.
Maybe I'll reformat and try again when the update cames out.
OC indicating their use of DDR3 RAM
I thought OC meant overclock, that always appeals to gamers...?
NVIDIA Windows Vista Graphics Driver Bug Report
<https://surveys.nvidia.com/index.jsp?pi=7498eac864dc1950c8f09e040b4a437a>
Which cards (and driver versions) were actually beta tested by Adobe and found to perform well with CS4?
The card/driver combination is one of about 10 factors that can affect some of these problems. Other factors include manufacturer, BIOS settings, system settings, running services, image size and resolution, monitor type and resolution, ... need I go on?
Several people have reported malfunctions with the cards listed as good by Adobe and others have had problems with the same card and drivers that have worked perfectly for other users.
So your question, or rather the answer to it, is irrelevant!
The question still remains: what specific hardware, especially video cards, did Adobe actually use to beta test CS4? It is relavent to me so I'd appreciate hearing from someone who knows.
Bob
If folks had a list of very specific hardware and software they could rule out quite a lot of variables...absent a faulty drive or memory module, but that would be easy enough to test. I'm sure some could and would be willing to replicate the exact OS/apps/hardware/driver combo.
I've been relatively lucky so far but I don't usually do heavy processing. It is puzzling to me that people are often advised to update their video drivers...as PS was released months ago.
Which drivers, exactly, were the lab people using - two or three releases back that were working?
Is this of any help? <http://kb.adobe.com/selfservice/viewContent.do?externalId=kb404898>
The answers you got were reasonable.
Even if we could publish the complete list of what we tested - it wouldn't do any good (in light of the many configuration details involved).
People are advised to update their drivers because many still have not done that, and because the drivers are still being updated to fix many of the bugs reported here.
People are advised to contact the video card makers because some of the bugs are still not fixed, and only the authors of the driver software know what details might be important (or missing) to figure out the cause and fix the bugs in the driver software. Adobe could report the problem to the GPU makers -- but we can't even reproduce some of these problems because we don't know all the factors involved (and thus we'd never be able to help isolate the problem, or tell if it was fixed). It is far more useful for the device driver authors to contact the customer directly and find out the exact configuration causing the problem.
Just sayin' is all...I've been relatively lucky.
Meanwhile poor folks are swapping out video cards, considering new systems, reformatting. Obviously there has to be a better way.
It is far more useful for the device driver authors to contact the customer
directly and find out the exact configuration causing the problem.
Let's see a show of hands of those among us who have been contacted directly by the device driver authors.
The common factor in all of these cases, is Adobe.
I switched from a nVidia 7300 LE (that was on it's way out anyhow) to a 9600 GT, based on the list provided by Adobe as cards tested with CS4, thinking that there should be no problems... I guess I was wrong in that thought.
Anthony,
I'm still waiting for a fix.
Basically the introduction of some brilliant features using the capabilities of the GPU stirred up a can of worms which all the alpha, beta, and pre-release testing did not get to the bottom of.
When Photoshop CS4 was unleashed on the total user base, a whole raft of unforeseen interactions occurred which nobody could have predicted.
Everybody is doing their darnedest to analyse the symptoms which are cropping up for a proportion of users, so let them get on with it.
I wish I could contribute, but unfortunately CS4 worked right out of the box for me so all I can do is commiserate.
but unfortunately CS4 worked right out of the box for me
said the man with the 2000 dollar video card! :P
How in the hell is anyone supposed to buy a reasonable upgrade unless we hear from Adobe? I'm not about to fork out 2K (just for the card!) based upon what some stranger has to say on ANY forum! Lots of "fixes" have been offered on the "Disaster" thread and lots of money has been flushed away as a result.
How about some help? Just a handful would do!
There is no need for expensive cards, just drivers that @#%@#$% work like they're supposed to.
It would be helpful to be able to pinpoint the other hardware parameters (and driver versions) that were used when my card (for example) was allegedly tested. Base upon chronic evasive answers, I am now wondering if Adobe didn't simply list cards that supported certain Open GL features without actually testing all of them. Perhaps I am wrong but the result is the same.
At a minimum, why can't Adobe list the major mobo/chipset and processor parameters for each card listed on the "approved" page? Surely this information exists. I am now using a video card driver which is obviously newer (10/08) than what Adobe allegedly used but problems are still present. Now Chris Cox claims some drivers had bugs and others were fixed. So how come all of these cards are apparently on the approved list?
Admittedly, the issues I'm experiencing are not to the degree that many have reported but I do find myself using CS2 more often than not as a result of performance issues and a bug the engineers are apparently working on.
CS4 is otherwise a great product and the new features are certainly welcome. I also appreciate the helpful interaction from some Adobe engineers via email. But it appears there are some problems that should have been addressed prior to release. For now Adobe could certainly provide some additional information pertaining to the more common hardware parameters that would be invaluable.
I'd be happy if I could simply get CS4 to run without Open GL. But alas, I then experience slow and herky-jerky screen redraws along with a general slowdown in performance as opposed to an annoying cursor drag when using curves that worsens with time and/or increase in viewing percentage. So, it's a matter of trading one problem for another.
Hopefully, a fix will be forthcoming and/or some reasonably complete hardware recommendations from Adobe.
Paulo
As far as I'm concerned, at the time I decided to install the program, the only requirements were XP, RAM, and a compliant video card. That's what I had, so why didn't it work?
I don't really care what others have for their configurations, nor should I have to. This program was supposed to work on my computer, and it did not. That's the simple part about it.
Regarding the general question as to what will work, I hope that it is becoming clear that even if Adobe did produce the list that some people are "demanding", it would not be a recipe for happy users.
Since the supplied software is not performing as advertised on computers that fulfil the system requirements on the box, Adobe should (already has in some cases) refund the purchase price. In the light of the current well-discussed shortcomings, the 30-day money back clause should not apply.
By the way I am just a satisfied user, not an Adobe plant!
Just for information the card in my workstation did not cost anything
like $2000.
which card was it again? :)
Asus P5K Black Pearl motherboard
OCZ GameStream 750 Watt power supply
Intel Q6600 (OC 3Ghz)
8Gb Mushkin RAM (low-latency overpriced crap)
BFG 8600GT (512Mb DDR3 RAM, driver 10/7/2008 v7.15.11.7824 WHQL)
2 Dell UltraSharp wide panels (22", 20")
Wacom Intuos3 6x11 tablet
MS Wireless keyboard
Windows Vista Ultimate 64bit (full install)
Office 2008 (full install, Outlook running constantly)
Adobe Master Collection (full install)
Corel X3 (full install)
Quark 6.5 (full install)
Painter X (full install)
2600+ active fonts
5 Hard drives
2 LG DVD drives
Hope the list helps.
read the supported cards. That's what you need to know.
Apparently not all the cards are in fact supported. In fact, many of the cards listed use the same driver(s) which are often released for a multiple series of cards.
Adobe tested with the latest drivers at the time we were testing. We found
bugs in the drivers, and the GPU makers promised to fix those bugs. Some
were fixed before we shipped, but not all.
OK. So does this imply that the list of supported cards is suspect? How about putting an asterik on those cards whose drivers "were supposed to be fixed". As it stands, the list of supported cards appears to be outright fraudulent if the statements concerning buggy drivers above are correct.
Promises, promises!
There are bugs in the drivers that show up in some hardware and software configurations, but not (most) others.
Put your non-working card and driver into another computer, and it may work just fine. And vice versa: a perfectly fine card on one system may crash everything on another.
At least two engineers have now stated that Adobe is working on an update release yet one still complains adamantly about video card drivers. Hopefully, Adobe will (at a minimum) incorporate an option to simply bypass the Open GL option(s) without resultant slow and herky-jerky screen re-draw issues. For me anyway, disabling OGL solves all other lag and performance issues.
The new "non-OGL" features are otherwise well worth the upgrade price if CS4 would have the re-draw performance of CS2 as opposed to a serious degradation of performance in this regard.
Drivers are going to continue to be a problem no matter how much code Adobe changes.
I own four differently configured PC's
They must have something in common. Very likely you have some of the same software installed on all.
They must have something in common. Very likely you have some of the same
software installed on all.
The only thing these machines have in common is that they are all Intel based - chipsets and processors. One machine is a recent model Dell laptop. In addition, video cards are all NVidia based but all four are different models. MB's, HD's, memory, etc. are all from different manufacturers and are different models.
Software versions include XP Pro, XP Home and two versions of XP Media Center Edition. I'm also an absolute minimalist when it comes to programs installed - after all I have they luxury of spreading things out on four machines :)
I also religiously minimize start up programs and extraneous processes given past experience using Windows 95 and Windows 98, especially. Also, I do a complete reinstall periodically. All versions of XP have been pretty stable, though.
NVida drivers for my card(s) were released on 10/08 so I suspect they have lived up to their end of the bargain based upon my relatively "mild" (but now extremely annoying) problems with CS4.
What - no "yeah, Photoshop CS4 is common" -? I had so looked forward to catch that one... ;-)
You seem to be running a tight ship. Actually, I'm surprised you have problems - junkware and all sorts of startup gadgets has been a pet theory of mine.
Maybe you'll be covered by the upcoming dot release.
I've got my fingers crossed for the dot release. As stated previously, I'd be willing to sacrifice the OGL features altogether if the redraw problem (and an info. palette bug addressed elsewhere) could be fixed.
Cheers!
I'd be willing to sacrifice the OGL features altogether...
Not me. The OGL features are a major part of why I upgraded.
Yeah, junkware and gadgets can certainly mess things up big time. I am
sure they are a complicating ("exacerbatory" )factor for many folks.
This is true, but not new to CS4. In my experience, bloatware tends to break OpenGL less than other things. If anyone has a specific example of this type of app that breaks 3D APIs for other applications, I'd be interested in it--as a testing point, to figure out how it's interfering, and to see if I can detect its interference from another application.
Not me. The OGL features are a major part of why I upgraded.
Yeah. Most of the major new features require it. There are some nice tweaks that don't (tool quick switching, the adjustments panel, quick curves adjustments), but much of the meat of CS4 is tied to GPU acceleration.
... but much of the meat of CS4 is tied to GPU acceleration.
The real meat of CS4 do not require the GPU at all: adjustments and masks panels, Camera Raw 5, extended depth of field, auto-alignment and auto-blending of layers, better integration with Lightroom, and content-aware scaling.
The Extended version of Ps has more extensive use of the GPU as do some new features of Bridge.
Working with less than perfect LCD's, the narrow viewing angle with resulting uneven lighting from top to bottom is a dangerous trap.
A quick flip of the canvas lets me check.
Working with less than perfect LCD's, the narrow viewing angle with resulting
uneven lighting from top to bottom is a dangerous trap.
A quick flip of the canvas lets me check.
Check what?. Rotating the canvas doesn't rotate the screen, nor it's narrow viewing angle.
Rob
Ah! Now I see.
I shoot a lot of flat artwork
Try some of the curvy subjects! :-)
<Sybil> Basil!!! </Sybil>
Here's a copy and paste from the system information if it'll help:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESKTOP
System Manufacturer Dell Inc.
System Model Vostro 420 Series
System Type X86-based PC
Processor x86 Family 6 Model 23 Stepping 7 GenuineIntel ~2327 Mhz
BIOS Version/Date Dell Inc. 1.0.3, 10/24/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5574 (xpsp_sp3_gdr.080402-1256)"
User Name DESKTOP\Michael Kalcevic
Time Zone Eastern Standard Time
Total Physical Memory 4,096.00 MB
Available Physical Memory 1.56 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.84 GB
Page File C:\pagefile.sys
The video card is a nVidia 9600 GT with 512MB of vRAM.