Can't Import Video - White Screen - CS4

[Tim_P...@adobeforums.com]

Hello,

I am trying to import an HD video file into Photoshop CS4 and I am getting a white screen.

The timeline shows the clip and is at the correct length, but no image is appearing.

The file is an .avi file.

Any ideas?

I have an ATI 4850 video card.

Thanks.

[Chri...@adobeforums.com]

Have you updated Photoshop and your video card drivers?

Does your whole display go white, or do you mean that the document imports as solid white?

[Tim_P...@adobeforums.com]

Hello,

Just where the video should be goes white.

Thanks

[Chri...@adobeforums.com]

Ok, so the document imports as solid white.
That sounds like it could be a problem with the codec involved.

Do you know anything about the file, like what codec it uses?

[Tim_P...@adobeforums.com]

Yes,

The fiel is a Canopus HQ HD video file.

I have Edius, the NLE made by Canopus and a video acceleration card as well.

The card has a video output from photoshop to me production monitor which works, but it also outputs the white image.

I have tride just a normal SD .avi file and it was white upon import as well.

[Tim_P...@adobeforums.com]

I just opened a quicktime file with success...

Can I tell photoshop to find a codec?

[Chri...@adobeforums.com]

Photoshop should have available any codec that QuickTime has access to.
Photoshop doesn't handle the codecs itself.

[Tim_P...@adobeforums.com]

Sounds like I am out of luck as Quicktime on a PC is an afterthought.

[Myle...@adobeforums.com]

Yeah, Canopus stuff has never been particularly well-behaving or compatible compared to other media formats and architectures, so I guess indeed you will not be able to use your files directly.

Mylenium