Migrating from Windows to Mac

[Kristi_...@adobeforums.com]

I am more than a little miffed at Adobe. I have lots of photographer friends who made the jump from a PC to a Mac, Adobe will do a one time switch for the cost of shipping the software. You must sign a Letter Of Destruction and destroy your Windows version of their software.

I started all this on Nov 24th 2008, Adobe customer support claims no problem, just fill out the LOD and email or fax it to us. Well I did let it slip a little with the holiday and company. So I fax and email the LOD to them. Only to find out the customer service person pointed me the wrong LOD. So I start over and fax and email the right LOD. I wait and wait, I call back on Jan 2 and get the run around and am told to call back Mon or Tue, Jan 5 or 6th. So I call back on the 6th. The customer service person says, no problem, it was approved on Jan 2, so why could they not have told me that on the 2nd when I called. They tell me that that I should see the disks in 3 - 5 day, 10 at the very most. No software on Jan 16th, so I call back and again I am told to call back on Mon or Tue. So I call back on the 19th and spend 50 minutes on the phone. I should also mention that I was told to download the trial version of Photoshop and will have my discs in hand before it expires. Guess what, it expired on Jan 17th. So here I am, a professional photographer with no working software and who knows when I will see the Mac version of the Master collection.

No other software that I am running on Windows and need on the Mac have given me any grief at all. All had me running their stuff in hours, not months.

So here I wait, with customers wanting their images and I can't do anything!

Can you say I am miffed, you bet! This is inexcusable on Adobe's part. If you say you will do something, then do it.

[Jim_J...@adobeforums.com]

If you say you will do something, then do it.

Who are you addressing?

A portion of your problem may be a misunderstanding of the audience for the cross-grade request and also for this rant.

[Nick_...@adobeforums.com]

Kristi,

I'm sure it's a frustrating situation. Myself, I would never rely on someone (especially a large corporation like Adobe) doing what they said they would do in a timely manner, if my business depended on it.

Hope you get things straightened out quickly.

[Rob_K...@adobeforums.com]

Kristi,

Can't you simply use the Windows platform until the disks arrive? I would always be sure to maintain my business, no matter what.

Rob

[Kristi_...@adobeforums.com]

Adobe said NO to me about running the Windows version. I wish someone from Adobe who could do something about this would read my comments. It is so frustrating, especially when you are talking to someone on the phone who you can hardly understand when they speak and on top of, tell you they can't do anything for you.

I have my fingers crossed hoping that the software will show up.

[dave_...@adobeforums.com]

specially when you are talking to someone on the phone who you can hardly
understand when they speak and on top of, tell you they can't do anything
for you.

that's when you say "thank you", hang up and call back until you get someone you can understand. also, don't hesitate to escalate to a supervisor or manager.

[Kristi_...@adobeforums.com]

I tried escalating to a manager and the employee would not connect me to one.

[Phosąfour dots]

This is only a half-joking suggestion:

Start a complaint blog and promote the heck out of it.

That seems to get their attention.

[Chri...@adobeforums.com]

Sigh. I wish he was only joking.

[dave_...@adobeforums.com]

I tried escalating to a manager and the employee would not connect me
to one.

hang up and call back.

... and take names.

[boblevine]

> ... and take names.

And case numbers.

Bob

[Kristi_...@adobeforums.com]

Thank you all for listening and offering help. I hope Adobe will send me the software. When I talked to them on the 19th, they opened a new order and said it should be here no later than 10 days. Adobe is not good about providing tracking information on packages.

[Phosąfour dots]

Don't blame package tracking.

It always sucks, no matter where you purchase, where you live or who carries it. Most of the time, I don't know why tracking is even offered, except as a carrot-on-a-stick to make people think a company cares.

[Bart_...@adobeforums.com]

The problem with package tracking is that companies like Adobe delay entering the package shipping information for so long I have actually received the product in the morning and got the email it was sent in the afternoon.

[Phosąfour dots]

I've gotten quick confirmation emails from Amazon and the couple of 3rd-party, well-respected resellers that have shops set up there. It's the actual tracking online for Fed Ex, UPS, USPS etc, that sucks.