"OWL Orphanage: Photoshop.exe - entry point not found."
This is followed by a bunch of numbers or addresses. After I shut the message, the program opens normally, and as farr as I've explored it, functions OK. Haven't had time to really explore things.
Any idea what is producing this message?
Am running Win XP SP3.
J. Lipmanson
The other lines of the error message read:
"The Procedure Point Entry@DecodeTile@JP2KIMAGE@@QAEJJJJJJ@Z could not be located in the DLL JP2Klib.DLL"
<http://www.adobe.com/go/wish>
Mylenium
Thanks for the reply. I shall report the bug.
A bit more information. I did some checking and found that:
1. I do have the JP2Klib.DLL in the CS4 folder where it should be. I also have a copy in Lightroom 2.0 (I'm about to update LR to 2.1) and in Acrobat and a few other places.
2. I've had to manually re-Associate my NEFs and TIFs to PS CS4 even though I had done so in the install process. It evidently didn't take.
3. I've tried every way I can think of to open PS CS4. I've done it through LR External Editing, directly calling the program from the desktop, and by double clicking on an image file, including NEFs/Bridge. All result in the same error message.
4. I have to correct part of my first post: the first time I opened PS4 immediately after install it did not produce the error message. That was a quick test just to make sure it was installed. I changed some minor settings and closed out the program -- e.g., change the position of the tools palette (2-colums), loaded some of my old Actions.
Could one of these actions be producing the error message? I'll unload them and see. If that fixes it will report back.
A normal install should not get any messages like that.
Is the solution, then, to re-install? Does the PS4 installer also Repair?
Also, make sure you have checked your system for disk problems and malware.
I tried a repair install and that did not eliminate the problem. I did turn off my virus program. Rec'd no error messages.
I downloaded the Adobe Support Advisor and that tells me, after reading the insall log. that one of my fonts was locked. The instructions after that were not good and am not sure where, how, or if to proceed.
If I uninstall PS CS4 and then reinstall, do I have to inactivate the serial number as shown in the Help file? Will reinstalling help if I do nothing about the locked font problem?
Also, somewhere else in the forum I saw an Install hotline mentioned. Where do I find this number? I've been all over the support site and find no mention of a hotline. Other than this forum, Adobe support (free for installs)is very difficult, if at all possible, to find.
Appreciate your help.
The only response I rec'd was to report it at the Report Bugs section of this forum. I can't even find a bug report link. I've been very busy for the past 4 days but will try to find time to call Install tech support tomorrow. I have a number but don't know if it's the so-called Install Hotline-- whose number seems to be a well-guarded secret.
Does anyone from Adobe monitor this forum?
If you think action is required the correct formal route is a bug report. It is well hidden!
<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>
I posted the bug to the bugfix section. We'll see what's what on this. You should do the same. If two people report it, notice may be taken.
Thanks for the link. I have posted the problem, with supporting details.
Hope that someone takes notice and either offer a solution or fix the bug, if it is one.
Other than this error message I see no significant problems (a few small bugs, but nothing serious so far)
I keep a log of all installations and update. When I checked I saw that I had the same experience as you. I let the installer open PS the first time before I closed out the installer. No error message. I then opened it again a few minutes later via it's Icon, which I keep on my QuickLaunch bar. No error message.
When I booted up the next morning and loaded PS, the error message started.
I know with the suites, you get extra features (and some of those are supported by services that run when you start the computer).
When you started up Photoshop, did you specify any scratch disk settings?
try re-creating the Photoshop preference files, which will put the settings back to default. If you're on Vista, see Step 3 in the following doc for instructions:
<http://www.adobe.com/go/kb404897>
if on XP, see Step 5 in this doc:
goto c:\program files\Adobe\Adobe Photoshop CS3 and drag the entire Plug-ins folder out and onto the desktop.
Does the error happen now? You will likely get a different error about a Java Script plug-in, but what your trying to find out is if the OWL message stops.
Ender and Fred:
Didn't get to try Fred's suggestion as Ender's gave me another idea that fixed the problem -- although it's actually a work-around, and this is a bug.
Ender you said to move the CS3 plugins folder. I didn't know if that was a typo or not, so I tried it with both the CS3 and CS4 plugins. Neither did anything, but I got no additional error messages, just the usual OWL error.
I decided to try Fred's suggestion of eliminating the Preferences so opened them up to record my current settings. On a hunch I unchecked my Additional Plug-ins folder, which is on my second drive, D. I do this because I got tired of losing or copying or installing all my own plugins when I went to a new version. In CS3 I use the same additional plugins setting and there is no problem.
When I unchecked the Additional Plugins folder, the message disappeared. Don't know if the problem is that the additional folder is on another drive or if it's because some of my plugins are incompatible with CS4. This is a bug.
Fred - To answer your questions, I do not have any of the suites. I have standalone PS/Bridge and Lightroom. I also have the full Adobe Acrobat. When I first loaded PS-CS4 from the installer I immediately set my preferences, and yes, I did set the scratch disk. I also set the additional plugins folder. The second time I loaded PS was after a reboot, and the error message appeared for the first time.
I removed the only add-on plugin I've installed (PhotoKit Sharpener) and the problem remained. I removed the preferences file and let Photoshop regenerate a new one. That works for exactly one loading of Photoshop. Every time I open Photoshop after that, I get the error again.
Any ideas?
Mike Wickham
Windows XP Pro SP3, Creative Suite 4 Design Premium
I cannot reboot my system during weekday business hours, so don't know if it will return after a boot. Will learn that tomorrow morning. Intend to try it first thing in the AM.
I was getting the Owl Orphanage error and could not find the problem.
After reading your post I removed an incompatable filter from my plugins folder and... no more error at start up of Photoshop CS4!
Glad that it gave you a hint as to the cause. Now, I have an update, and a slightly red face about it.
After a reboot this morning, there was no error message, thank goodness. For some reason I went back into my preferences and made sure that the Second Plug-in location was unchecked. I noticed, much to my surprise, that I had had it pointing to the wrong subdirectory when it was checked! In the recent past I had changed the name of the subdirectory where I store my additional plugins and had pointed CS4 to the old name. When I pointed the second plugin directory to the right place, rebooted, and loaded CS4, no error message.
Between the two of us, it appears that the error can occur if 1) the second plugin directory does not exist, or 2) if it points to an incompatible plugin in the second directory. There are probably more things that will trigger the error, relating to plug-ins. I'm just happy it's gone.
It would be better if the conditions above triggered a more helpful error message.
I removed my old copy of the JPEG2000 plugin (in pligins/file formats) and the problem went away.
Thanks Mike!
Arnon
Again, it would be nice to have more descriptive/interpretive error messages. I'm beginning to think this is some kind of IQ test.
How did the old plug-in get to the CS4 goodies. Did you copy it from CS3?
Well, son of a gun. I thought I got it off the Goodies folder on one of the CS4 DVDs. The readme file on the DVD says it's there, and there's a download link for "Legacy Optional Plug-ins." But I just remembered that, when I downloaded that, the plug-in wasn't there, either. So I did copy the JPEG2000 version from CS3.
I have gotten around the problem with my own plug-ins and PS updates by putting all of them into my Second Plug-in directory (per the preferences option) on another drive that contains only data files. The never get overwritten. All my programs are on C, and data files are on D. Some plug-ins require re-installation, however, because they are also stand-alone programs that have hooks in Pshop. If a plug-in complains about the updated PS I usually try to see if it has a corresponding update to make it compatible.
The JPEG2000 plug-in is not distribute on the CS4 DVDs. You can download a copy from here:
(Win) <http://www.adobe.com/support/downloads/detail.jsp?ftpID=4050>
(Mac) <http://www.adobe.com/support/downloads/detail.jsp?ftpID=4049>
If you put third-party plug-ins in a separate folder, when you upgrade you simply have to point PS at that folder in Edit > Preferences > PlugIns.
Not all plug-ins will work in a new version. You may notice all sorts of people having all sorts of problems with old plug-ins if you look around in here.
Thanks! The link in the readme file on the CS4 disk is wrong. It points at the optional plugins that ARE included on the disk, instead of the missing ones.
I had the same Owl Orphanage problem but I was missing 2 .dll files. I copied them from CS3 into CS4 and the error stopped. Thanks for the tips.
Thanks.
I removed my Jpg 2000 plugin, which I had copied from you CS3.
it's NEVER advisable to copy plugins from one version of photoshop to another. this has been true as far back as i can remember. that you had copied it from an older photoshop version would have been a good piece of info to include in the original post, helping the people here to help more quickly...
glad you sorted it out.
the problem definitely seems to be with the plugins, and keeping new ones
separate,makes it easier to find the problem ones.
I think it would be a good idea for Adobe to make this plug-in business very clear in the installation instructions.
It may be obvious (especially moving from 32 bit to 64 bit) to the more experienced but it's clear a lot of people are falling into the trap.
I have created a separate plug-in folder for both CS4 32 bit and 64 bit.
The 32 bit version of the jpeg2000 works fine. The 64 bit Jpeg plug-in in the 64 bit CS4 fails with the following error...
" This application has failed to start because JP2Klib.dll was not found.
Re-installing the application may fix problem..."
I think Adobe must not be testing the plug-ins anymore or at least on 64 bit software......
The message however appears to be complaining about a missing .dll. That should be present in the main application directory and has nothing to do with the legacy plug-in. Can you check for that file here C:\Program Files\Adobe\Adobe Photoshop CS4 (64 Bit)?
Anyone have the solution?
Why did you remove the scripting support plugin?
Please put it back where it belongs.