Photoshop CS3 Ext Versus Vista Ultimate: Crash (App Crash)

[Rick_Th...@adobeforums.com]

Was searching around for my solution but I was unable to find it actually. So I went ahead and made a topic in hopes of getting the answer perhaps. I had just installed PShop CS3 Extended and Alienskin Bundle on Windows Vista Ultimate.

Everything starts up fine, however when I start a new document it does a program Error and can't complete. I try again, and I get this info below when it asks to check solution and close which only occurs when the second time I try and access anything in File or so. Also occurs when I try and open a file instead of new document start up.

I am using a HP Pavilion Laptop dv5220us.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 10.0.0.0
Application Timestamp: 4601eae8
Fault Module Name: Photoshop.exe
Fault Module Version: 10.0.0.0
Fault Module Timestamp: 4601eae8
Exception Code: c0000005
Exception Offset: 00d39693
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: c021
Additional Information 2: 11257bfecc11a7cd81cda2b8708292d1
Additional Information 3: a841
Additional Information 4: a6ce27b99b4d2944080c6127d8b42aa0

Basically, I can't start a new document or open one or really do anything without that error popping up.

[dave_...@adobeforums.com]

reset the preferences. details are in the FAQ.

[Rick_Th...@adobeforums.com]

Tried that, and it appears there is no prompt to clear preferences as stated. Just gives me properties, which I searched there and there was nothing of the sort.

[BILL...@adobeforums.com]

I'd also uninstall Alienskin Bundle, and try again.

I've had Alienskin, since before they had that name (cannot recall what they were before, been too many decades), and even the earliest versions have worked well with PS, in its various iterations. Do not know their bundle, but first, see if PS-Extended will open without it. Test it out completely, and then do a System Restore Point. Only after all is working well (hopefully), install the Alienskin bundle.

I've found that various plug-ins, especially if written for an earlier version of a program will often crap-out, with a newer one. Still, I have plug-ins that I bought for PS vers. 3, working well with CS3. One took a bit of modification, and one does some funky GUI things, but they still work.

Good luck,

Hunt

[Rick_Th...@adobeforums.com]

Hmmm still nothing.

I uninstalled, tried the syst' restore, even the repair option. I still get the Program Error. The thing is, I'll get it, then I click OK, and when I go to try and open or start new doc, it gives me the Check Solution and Close prompt.

[Rick_Th...@adobeforums.com]

Will try that Alien Skin Bundle Unistall, and even unintall PShop.

Odd, for I never had this problem with XP until I placed in Vista Ultimate.

[John Joslin]

You are not resetting your preferences properly!

<http://www.adobeforums.com/webx/.ef4a07f/1>

You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.

This resets all settings in Photoshop to factory defaults.

A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

[Chuck_...@adobeforums.com]

this hasn't worked for me. is there a way to just get rid of all the preferences? i think what the issue is, is that i have some plugins from alienskin, and some others and i'm pretty sure the error is attributed to PS looking for those plugins and not finding them.

[Myle...@adobeforums.com]

Use the methods described. You cannot "just get rid of all the preferences". In fact, even physically deleting the Photoshop prefs *.psp file has been known to render all of PS defunct. Resetting is an inconvenience, but the only way to breathe new life into PS without a full reinstall.

Mylenium

[dave_...@adobeforums.com]

In fact, even physically deleting the Photoshop prefs *.psp file has been
known to render all of PS defunct.

i've never heard of that, and i've been here quite a while.

[John Joslin]

Nor me. I could only imagine it happening if something else was broken. A virgin install of PS only creates the pref files once you open the program.

That's why a re-install doesn't help if the preferences have become corrupted. It just uses the old ones.

[Lawrenc...@adobeforums.com]

I agree with dave and JJ. In fact, the best thing to do is to save the Pref file somewhere convenient (desktop works) and when it seems advisable to reset, you merely need to reinstall your prefs.

[Chuck_...@adobeforums.com]

yeah it's still giving me the offset error 00d39693.

i've tried everything and no luck. a fresh install won't even work.

help.

[dave_...@adobeforums.com]

reinstall alien skin. if it still fails, uninstall alien skin.

[dave_...@adobeforums.com]

and if it STILL fails, after uninstalling alien skin, reinstall photoshop.

[Chuck_...@adobeforums.com]

there isn't any alien skin plugins on this machine anymore. they've been uninstalled.

[dave_...@adobeforums.com]

reinstall photoshop

[skip...@adobeforums.com]

I am also having the same problems on a Toshiba laptop. I have gone through all the steps but still the same problems. please i hope someone can help because this is so frustrating.

[dave_...@adobeforums.com]

do you guys have a local printer defined as default? if not, do so. do you have aero turned on? if it's not, turn it on. if it's on, turn it off...

[Chuck_...@adobeforums.com]

when i try to change any settings in photoshop, it will give me an error, and if i try it again, it crashes with that same offset error. i have tried reinstalling photoshop a few times now, and it just gives me the same thing over and over.

there's not a printer hooked to this computer, but i will look again. brb....

yeah, it didn't work.
still getting the same errors.

[dave_...@adobeforums.com]

did you see post 6 about resetting your preferences? delete them manually...

did you try to REinstall the alien skin plugins to see if that helped?

[Chuck_...@adobeforums.com]

reinstalling them did not work and i've done the ctrl+alt+shift key AND manually deleting them.

[Lawrenc...@adobeforums.com]

Disconnect your computer from the internet and turn off all AV, fire walls Windows Defender etc. Be sure to disable all options. Then check it out.

[Chuck_...@adobeforums.com]

nothing.

[Chuck_...@adobeforums.com]

even uninstalling CS3 will not work, and nothing else has either. any last suggestions before i drop the project altogether? haha. not really, i need to have CS3 running on the computer before next week.

[Rebecca...@adobeforums.com]

My Adobe Master Suite CS3 has stopped working. Not only PS but all the programs in the bundle. I;ve tried reinstalling it twice and I'm not getting anything. I tried the Ctrl+Alt+Shift but it doesn't do anything. I can't do anything on any of the programs now. The error occurs every time I open. The options I get are
Close the program (Done that)
CHeck online for a solution..(Done that)

I'm using Windows Vista Home Premium 32bit,on a HP Pavillion dv6000.

This is the problem info.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 10.0.0.0
Application Timestamp: 4601eae8

Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.762
Fault Module Timestamp: 45712238
Exception Code: c0000005
Exception Offset: 00014580
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: b7f1
Additional Information 2: 9ffb26cb644a418302a0ff507c38aac0
Additional Information 3: 957f
Additional Information 4: c13f3667a44c520b474fb12759153b1d

[Chri...@adobeforums.com]

The C runtime is failing? That sounds like you have some corrupt files on disk or some malware on your system.

[Samy_...@adobeforums.com]

Try to uninstall some printers of your system (I had the problem with the Ricoh MPC 2500 driver ...)