They're getting around this problem by removing the text (I guess adding it in Illustrator later on), but this is an odd problem that just started.
He tries to update and then gets a program error and PS quits.
It could be corrupted or duplicate activated fonts. Does this happen if you swap out fonts with something else? Check the fonts and replace them if damaged. Delete or deactivate duplicate fonts.
Neil
One really has to watch out for those darned duplicates. :D