Star Ratings disappear after ACR and saved as jpegs

[Shunk...@adobeforums.com]

I apologize in advance if this topic has come up before and I've somehow missed it. I've recently experienced an anomaly regarding the star ratings that I apply to our RAW files in Bridge CS3. Generally we'll star the RAW files while the client is still on the set to get their favorite picks. We then will batch process all of the files and save as HiRez jpegs. The client's picks then go into a "Favorites" folder and the rest into one we call "More" just in case the client finds that their picks don't jive as well as they thought they would in their layout. So, that being said, recently we've had two occasions where "some" of the ratings didn't make it through to the processed files. We're running both a G4 with Tiger and a G5 with Leopard. Both systems have the latest updates. The most recent occurrence happened on the G4, and I believe the other time it was on the G5, though I can't be totally certain. We use both machines to batch process the images.

Any help or insight would be extremely appreciated!

[Omke_O...@adobeforums.com]

It could be possible that the cache had no time to rebuild, have you tried to purge the cache for folder using the tools menu. Also whenever something is behaving other then before in Bridge you should also try to refresh the preferences with holding down option key when restarting Bridge. After this don't forget to reset the prefs to your wishes.

[Shunk...@adobeforums.com]

Thanks Omke, I'll give those suggestions a try!