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Indesign CS4 Premium freezing when you open new document
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af...@adobeforums.com  
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 More options Apr 1 2009, 11:08 am
Newsgroups: adobe.indesign.macintosh
From: Af...@adobeforums.com
Date: Wed, 1 Apr 2009 08:08:37 -0700
Local: Wed, Apr 1 2009 11:08 am
Subject: Indesign CS4 Premium freezing when you open new document
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I have a serious issue with my CS4 Premium. Indesign freezes/crashes when ever i start the program and open a new document. I have deleted the prefrences folder, uninstalled and installed more than once, and tried all the troubleshooting steps on the Adobe website. I have also deleted the SING folder in fonts, deleted caches, and tried a trial version of indesign on my Mac but it has the same problem. This does not happen with other CS4 apps and I dont know what else to do but . I downloaded the update but it is not fixing it.

2.4 GHz Intel Core 2 Duo
2GB 667 MHz DDR2 SDRAM
Mac OS X Version 10.5.6


 
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don_o_s...@adobeforums.com  
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 More options Apr 1 2009, 11:38 am
Newsgroups: adobe.indesign.macintosh
From: Don_O_S...@adobeforums.com
Date: Wed, 1 Apr 2009 08:38:58 -0700
Local: Wed, Apr 1 2009 11:38 am
Subject: Re: Indesign CS4 Premium freezing when you open new document
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I just got off the phone with Adobe support. The problem seems to be with a file in the SING folder (Library > Application Support > Adobe > SING. When this folder was moved to the Desktop and InDesign restarted, the program operated properly.

Then InDesign was shut down. The SING folder was moved back into the Adobe folder and opened. Inside the SING folder are a pair of nested folders: Mark II > Datastore. The file SINGmeta.dat was trashed and the program restarted and worked properly. (Although for some reason a Sample Button library window was open?!)

The only difference between my earlier use of InDesign and current use was a transfer of the contents of a Mac G5 to a new Quad-Core Intel Xeon machine.

having spent several hours troubleshooting this, I hope this helps someone.

Don O'Shea


 
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