Hi Dana
As you have a speech disability, I want to be sure that you know about
STS. See below. - Bob
FACT SHEET: TELEPHONE ACCESS FOR PEOPLE WITH SPEECH DISABILITIES by
Bob Segalman, Ph.D.
Do you have a speech disability and live in the USA (including the
Virgin Islands and Puerto Rico)? If so, you can now use a free
telephone service 24 hours a day. “Speech to Speech” (STS), provides
communication assistants (CAs) for people with difficulty being
understood by the public by telephone. The Federal Communications
Commission in Washington DC regulates STS: STS is a form of relay
service. STS is also available in Australia, New Zealand and Sweden.
STS is provided through the TTY relay in each state. Unlike TTY, STS
users communicate by voice through a CA as many people with speech
disabilities have difficulty typing.
People with speech disabilities can dial toll free to reach a patient,
trained CA who is familiar with many speech patterns and has excellent
language recognition skills. This CA makes telephone calls for them
and repeats their words exactly in a 3-way calling environment. Every
month users make about 12,000 calls nationally. STS is the only way
for many people to telephone others not accustomed to their speech.
Many STS users have Parkinson's disease, cerebral palsy, ALS, multiple
sclerosis, muscular dystrophy or stroke. Other users stutter or have
had a laryngectomy.
STS helps speech synthesizer users, users of Augmentative and
Alternative Communication (AAC). AAC users may ask the STS CA set up
the call, negotiate the menu, introduce the call explaining AAC and
then go into the background. This enables AAC users to communicate
independently once the other party is on the line.
I had cerebral palsy and developed the concept of STS. Now it makes
telephone use much easier for me . To try out STS, report problems or
request information: Call 711, request STS and ask for me at
916-448-5517. Visit the STS website:
www.speechtospeech.org where you
will find the Speech-to-Speech 800 access numbers.
You can also access STS by dialing 711 and asking for Speech to
Speech. If the CA can not place an STS call for you, please e-mail me
(
dr...@comcast.net).