Thanks for posting. Can you tell me more about the files that you're
trying to view? If the files are larger than 100 pages or are password
protected, you may have trouble viewing them. Currently only the first
100 pages of PDFs and PDFs that don't have passwords can be viewed on
Google Docs. If this isn't the issue, let me know and I'll look into
this further. Also, please let me know the browser you're using.
Thanks again for reporting this issue, and for your patience.
Well these are PDF files that I'm trying to view. Few of them may be
in excess of a hundred pages but not all. I just cant preview/download
any. And these are NOT password protected.
I'm using Microsoft Inrernet Explorer Ver 6.
> Thanks for posting. Can you tell me more about the files that you're
> trying to view? If the files are larger than 100 pages or are password
> protected, you may have trouble viewing them. Currently only the first
> 100 pages of PDFs and PDFs that don't have passwords can be viewed on
> Google Docs. If this isn't the issue, let me know and I'll look into
> this further. Also, please let me know the browser you're using.
> Thanks again for reporting this issue, and for your patience.
I have never been able to view PDFs shared with me. There are only
three. All of them are fewer than 10 pages. I keep getting the "Sorry,
unable to generate preview.Please try again later." I haven't heard
any good responses that indicate anyone is aware of it or, better,
working on it. As far as I know, PDFs can't be shared.
> Thanks for posting. Can you tell me more about the files that you're
> trying to view? If the files are larger than 100 pages or are password
> protected, you may have trouble viewing them. Currently only the first
> 100 pages of PDFs and PDFs that don't have passwords can be viewed on
> Google Docs. If this isn't the issue, let me know and I'll look into
> this further. Also, please let me know the browser you're using.
> Thanks again for reporting this issue, and for your patience.
<<As far as I know, PDFs can't be shared. >> They can sometimes - I
have been able to view a PDF that was shared wth me. [Ahab: could you
please try sharing a pdf with me on a *non-gmail* account? We know it
works on my gmail one.]
> I have never been able to view PDFs shared with me. There are only
> three. All of them are fewer than 10 pages. I keep getting the "Sorry,
> unable to generate preview.Please try again later." I haven't heard
> any good responses that indicate anyone is aware of it or, better,
> working on it. As far as I know, PDFs can't be shared.
> On Sep 19, 1:42 pm, Google Docs Guide 3 wrote:
> > Hi rabin.uark,
> > Thanks for posting. Can you tell me more about the files that you're
> > trying to view? If the files are larger than 100 pages or are password
> > protected, you may have trouble viewing them. Currently only the first
> > 100 pages of PDFs and PDFs that don't have passwords can be viewed on
> > Google Docs. If this isn't the issue, let me know and I'll look into
> > this further. Also, please let me know the browser you're using.
> > Thanks again for reporting this issue, and for your patience.
> <<As far as I know, PDFs can't be shared. >> They can sometimes - I
> have been able to view a PDF that was shared wth me. [Ahab: could you
> please try sharing a pdf with me on a *non-gmail* account? We know it
> works on my gmail one.]
> On Sep 25, 9:09 pm, KristinHenderson wrote:
> > I have never been able to view PDFs shared with me. There are only
> > three. All of them are fewer than 10 pages. I keep getting the "Sorry,
> > unable to generate preview.Please try again later." I haven't heard
> > any good responses that indicate anyone is aware of it or, better,
> > working on it. As far as I know, PDFs can't be shared.
> > On Sep 19, 1:42 pm, Google Docs Guide 3 wrote:
> > > Hi rabin.uark,
> > > Thanks for posting. Can you tell me more about the files that you're
> > > trying to view? If the files are larger than 100 pages or are password
> > > protected, you may have trouble viewing them. Currently only the first
> > > 100 pages of PDFs and PDFs that don't have passwords can be viewed on
> > > Google Docs. If this isn't the issue, let me know and I'll look into
> > > this further. Also, please let me know the browser you're using.
> > > Thanks again for reporting this issue, and for your patience.
Thank you - I can confirm that I can access, preview and search for
text within the shared PDF from a non-gmail account, so it is
certainly possible KristinHenderson. I wonder if there is some extra
component you need (Chandler, does one need some kind of PDF reader
installed; or some add-on such as Flash, to read PDFs in Gdocs?).
> "[Ahab: could you please try sharing a pdf with me on a *non-gmail*
> account? We know it works on my gmail one.]"
> Done! See your ryenats account.
> On Sep 26, 10:45 pm, Gill wrote:
> > <<As far as I know, PDFs can't be shared. >> They can sometimes - I
> > have been able to view a PDF that was shared wth me. [Ahab: could you
> > please try sharing a pdf with me on a *non-gmail* account? We know it
> > works on my gmail one.]
> > On Sep 25, 9:09 pm, KristinHenderson wrote:
> > > I have never been able to view PDFs shared with me. There are only
> > > three. All of them are fewer than 10 pages. I keep getting the "Sorry,
> > > unable to generate preview.Please try again later." I haven't heard
> > > any good responses that indicate anyone is aware of it or, better,
> > > working on it. As far as I know, PDFs can't be shared.
> > > On Sep 19, 1:42 pm, Google Docs Guide 3 wrote:
> > > > Hi rabin.uark,
> > > > Thanks for posting. Can you tell me more about the files that you're
> > > > trying to view? If the files are larger than 100 pages or are password
> > > > protected, you may have trouble viewing them. Currently only the first
> > > > 100 pages of PDFs and PDFs that don't have passwords can be viewed on
> > > > Google Docs. If this isn't the issue, let me know and I'll look into
> > > > this further. Also, please let me know the browser you're using.
> > > > Thanks again for reporting this issue, and for your patience.
Thanks for your patience with this issue. I think that the PDFs
causing this trouble are most likely encrypted in some way. I'm going
to contact some of you via email to get an example of one of these
PDFs so that I can take a closer look. Thanks again for your
patience.
Hi - did this get resolved? I'm a new user, so apologies if I'm missed
a trick.
I just forwarded several pdf's to my gmail and now I'm wondering how
to get them into my google docs.
I can read them (gmail just refers to using default software on my
home machine) but don't see a way to move them into my docs.
> Thanks for your patience with this issue. I think that the PDFs
> causing this trouble are most likely encrypted in some way. I'm going
> to contact some of you via email to get an example of one of these
> PDFs so that I can take a closer look. Thanks again for your
> patience.
> Hi - did this get resolved? I'm a new user, so apologies if I'm missed
> a trick.
> I just forwarded several pdf's to my gmail and now I'm wondering how
> to get them into my google docs.
> I can read them (gmail just refers to using default software on my
> home machine) but don't see a way to move them into my docs.
> On Oct 1, 10:22 am, Google Docs Guide 3 wrote:
> > Hi everyone,
> > Thanks for your patience with this issue. I think that the PDFs
> > causing this trouble are most likely encrypted in some way. I'm going
> > to contact some of you via email to get an example of one of these
> > PDFs so that I can take a closer look. Thanks again for your
> > patience.
Did this get resolved? I'm having the same trouble. PDF's sent by my
assistant can be viewed by others offsite, but not by me. I get the
"Sorry. Unable to generate preview" message, but others on the shared
list can see them. I can upload PDF's and see them. But not the PDF's
that my assistant uploads.
Thanks!
> Thanks for your patience with this issue. I think that the PDFs
> causing this trouble are most likely encrypted in some way. I'm going
> to contact some of you via email to get an example of one of these
> PDFs so that I can take a closer look. Thanks again for your
> patience.
I'm having the same problem - can't view any of my uploaded PDFs, nor
can I download them to view elsewhere. I'm effectively locked out of
all of my PDFs. Did this ever get figured out??
> Help !! When I click on my pdf documents it says "Sorry, unable to
> generate preview.Please try again later". Can any one tell me what the
> matter is?
Thank you for continuing to post about this issue. Currently, shared
PDFs can only be viewed by Google accounts. We're working to improve
this feature and appreciate all of your feedback.
Sorry, unable to generate preview.Please try again later"- going on
20 straight hours now. It worked ok before that but not at all now.
This is still not fixed.
I am unable to open pdf's that I myself placed on Google docs. All
other documents open fine. All of them are small. This thread seems
to have petered out. Do you have a solution?
> Thank you for continuing to post about this issue. Currently, shared
> PDFs can only be viewed by Google accounts. We're working to improve
> this feature and appreciate all of your feedback.
Same problem here.
I have uploaded some pdfs on my Google Apps site and shared them with
my other, private googlemail account.
The private googlemail account can neither view nor download the pdfs.
All I can see is the
"Sorry, unable to generate preview.Please try again later"-message.
> I am unable to open pdf's that I myself placed on Google docs. All
> other documents open fine. All of them are small. This thread seems
> to have petered out. Do you have a solution?
> psycarp
> Google Docs Guide 3 wrote:
> > Hi everyone,
> > Thank you for continuing to post about this issue. Currently, shared
> > PDFs can only be viewed by Google accounts. We're working to improve
> > this feature and appreciate all of your feedback.
Thanks for continuing to post about this issue. It would be great if
you could tell me some more information about this problem.
- Is this happening on PDFs you're trying to upload now? Or has this
just started to occur on PDFs that used to open without any problems?
- Is it possible that the PDFs are encrypted?
- Are you the owner of the PDFs, or a collaborator? If you're the
collaborator, you may want to check with the owner to see if they have
deleted the file or their account.
- Does this happen on all PDFs, or just some?
If there is any other information you think might be helpful, let me
know. Thanks for your patience, and for your help looking into this.
> - Is this happening on PDFs you're trying to upload now? Or has this
> just started to occur on PDFs that used to open without any problems?
It just started today, with PDFs that until today I had no problem
viewing.
> - Is it possible that the PDFs are encrypted?
No.
> - Are you the owner of the PDFs, or a collaborator? If you're the
> collaborator, you may want to check with the owner to see if they have
> deleted the file or their account.
I'm having the exact same problem with my PDFs. None of them are
encrypted. I didn't have a problem with opening them before. It just
started about 2 hours ago for me. Do we have an answer yet???
Thanks for posting about this issue. Encrypted and password-protected
PDFs still can't be uploaded to Google Docs, but we're working on
this. For those of you who have had problems opening PDFs that you
were previously able to open, this problem should be resolved by now.
Please try clearing your cache and opening them again. If you still
run into problems with PDFs that have previously been opened in Google
Docs, please let me know.
