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davehenning  
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 More options Apr 1 2008, 11:30 am
From: davehenning <Henning.D...@gmail.com>
Date: Tue, 1 Apr 2008 08:30:23 -0700 (PDT)
Local: Tues, Apr 1 2008 11:30 am
Subject: Google Docs logs me out when I try to open a file.
This just started happening today. I'm hoping it's some cruel April
Fool's joke, or maybe something to do with the new offline mode (which
I don't have yet).

Every time I try to open a (new or existing) document / spreadsheet /
or presentation, It logs me out of all Google properties, and sends me
to a page to login. (My Gmail which is in another tab even gets logged
out)

I have tested this with another account I have, and a friend's
account, both of them work correctly, and do not experience this
error.

I am not sure why this is happening but I did try to upload an .xls
this morning and that was the first sign of problems, but that was
also the first thing I did in Docs.

And to add to it, if I use a direct link to a document I can do
whatever in the document, and even go to File > New and open a new one
and that works, I just can't do anything from the main page of Google
Docs.

Please let me know if anyone else is seeing this problem.
I use Docs way to often to not be able to get into it.

I know there is a paper airplane prank today for April Fool's, but I
haven't seen that and I'm thinking it's connected.

DaveH


 
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_V_  
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 More options Apr 1 2008, 3:31 pm
From: _V_ <OutOfBr...@googlemail.com>
Date: Tue, 1 Apr 2008 12:31:00 -0700 (PDT)
Subject: Re: Google Docs logs me out when I try to open a file.
same here, since yesterday =/

On 1 Apr., 17:30, davehenning wrote:


 
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davehenning  
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 More options Apr 1 2008, 3:32 pm
From: davehenning <Henning.D...@gmail.com>
Date: Tue, 1 Apr 2008 12:32:05 -0700 (PDT)
Local: Tues, Apr 1 2008 3:32 pm
Subject: Re: Google Docs logs me out when I try to open a file.
That's not good news.
I was hoping it would be ok by tomorrow morning.

I need Docs...

On Apr 1, 3:31 pm, _V_ wrote:


 
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_V_  
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 More options Apr 1 2008, 3:56 pm
From: _V_ <OutOfBr...@googlemail.com>
Date: Tue, 1 Apr 2008 12:56:38 -0700 (PDT)
Local: Tues, Apr 1 2008 3:56 pm
Subject: Re: Google Docs logs me out when I try to open a file.
normaly using firefox but:
i tried a bit: is works with internetexplorer 64bit version (not with
32bit version(!)...oO)
maybe a plugin problem or simply browser problem

On 1 Apr., 21:32, davehenning wrote:


 
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davehenning  
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 More options Apr 1 2008, 4:00 pm
From: davehenning <Henning.D...@gmail.com>
Date: Tue, 1 Apr 2008 13:00:34 -0700 (PDT)
Local: Tues, Apr 1 2008 4:00 pm
Subject: Re: Google Docs logs me out when I try to open a file.
I typically use Firefox, but I tried it in IE as well.
It wasn't working in either.
I don't have a 64 bit version at my disposal to try, but both browsers
did not work in 32 bit.

On Apr 1, 3:56 pm, _V_ wrote:


 
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Google Docs Guide 3 Google employee  
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 More options Apr 1 2008, 5:46 pm
From: Google Docs Guide 3 <GDSGui...@google.com>
Date: Tue, 1 Apr 2008 14:46:52 -0700 (PDT)
Local: Tues, Apr 1 2008 5:46 pm
Subject: Re: Google Docs logs me out when I try to open a file.
Hi davehenning and _V_,

Thanks for posting about this issue. I'm going to contact you via
email to see if we can find out more about what is going on here.
Thanks for your help in looking into this issue.

Cheers,
Chandler


 
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davehenning  
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 More options Apr 1 2008, 6:29 pm
From: davehenning <Henning.D...@gmail.com>
Date: Tue, 1 Apr 2008 15:29:41 -0700 (PDT)
Local: Tues, Apr 1 2008 6:29 pm
Subject: Re: Google Docs logs me out when I try to open a file.
Ok. sounds good.

Just as an update:

I am now at home, and I just tried it, and everything seems to be
working again.
We will have to see tomorrow morning if it works again at work (where
I need it most)

I will post my results.

On Apr 1, 5:46 pm, Google Docs Guide 3 wrote:


 
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Terrence O'Brien  
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 More options Apr 2 2008, 4:11 am
From: "Terrence O'Brien" <OBrien.Terre...@gmail.com>
Date: Wed, 2 Apr 2008 01:11:12 -0700 (PDT)
Local: Wed, Apr 2 2008 4:11 am
Subject: Re: Google Docs logs me out when I try to open a file.
I'm having the same issue...
was having this issue with just Spread Sheets yesterday, late
afternoon, early evening it came back... now its happening again with
docs and spread sheets.

On Apr 1, 5:46 pm, Google Docs Guide 3 wrote:


 
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WarrenT913@gmail.com  
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 More options Apr 2 2008, 10:06 am
From: "WarrenT...@gmail.com" <WarrenT...@gmail.com>
Date: Wed, 2 Apr 2008 07:06:03 -0700 (PDT)
Local: Wed, Apr 2 2008 10:06 am
Subject: Re: Google Docs logs me out when I try to open a file.
I am having the same issue with both Firefox and IE.  Frustrating!

On Apr 2, 3:11 am, Terrence O'Brien wrote:


 
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Terrence O'Brien  
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 More options Apr 2 2008, 10:48 am
From: "Terrence O'Brien" <OBrien.Terre...@gmail.com>
Date: Wed, 2 Apr 2008 07:48:58 -0700 (PDT)
Local: Wed, Apr 2 2008 10:48 am
Subject: Re: Google Docs logs me out when I try to open a file.
This is getting ridiculous...

On Apr 2, 4:11 am, Terrence O'Brien wrote:


 
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davehenning  
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 More options Apr 2 2008, 10:51 am
From: davehenning <Henning.D...@gmail.com>
Date: Wed, 2 Apr 2008 07:51:27 -0700 (PDT)
Local: Wed, Apr 2 2008 10:51 am
Subject: Re: Google Docs logs me out when I try to open a file.
I am at work now, and all seemed to be working.

I got a "Trying to reach google.com..." (with a red background) error
on the first spreadsheet I tried to open (but I could still see the
data).

It was working fine, I opened about 3 or 4 spreadsheets, and 2
documents with no problems, and then refreshed to try again, and now
it is logging me out.

It seems like it is only doing it on spreadsheets now. I can
definitely open any word document just fine, but if I try to open a
spreadsheet it logs me out. (I currently don't have any presentations
to test)

And like I said last night, It seemed to be working at home, but I
didn't do as extensive as a test, I probably just opened one or two
files.

--

Also, I don't know if this is related or not, but when I load Docs in
Firefox it kind of bugs out a little bit, then fixes it self. The
bottom half of the list of files kinda shifts to the right. I'm
assuming its an extension or script because it doesn't do that in IE.
Although it does seem like IE loads twice, but just stays white until
the second time.

(Just in case anyone else is seeing this bug and they are related)

@Chandler I will be more than willing to help if you still want to
contact me.

On Apr 2, 10:48 am, Terrence O'Brien wrote:


 
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Google Docs Guide 1 Google employee  
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 More options Apr 2 2008, 11:19 am
From: Google Docs Guide 1 <GDSGui...@google.com>
Date: Wed, 2 Apr 2008 08:19:03 -0700 (PDT)
Local: Wed, Apr 2 2008 11:19 am
Subject: Re: Google Docs logs me out when I try to open a file.
Thanks davehenning for that update. Terrence O'Brien and
WarrenT...@gmail.com, I've followed up with you both separately to
gather more information.

Thank you.

Marie

On Apr 2, 7:51 am, davehenning wrote:


 
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davehenning  
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 More options Apr 2 2008, 11:22 am
From: davehenning <Henning.D...@gmail.com>
Date: Wed, 2 Apr 2008 08:22:51 -0700 (PDT)
Local: Wed, Apr 2 2008 11:22 am
Subject: Re: Google Docs logs me out when I try to open a file.
Let me know if you need any more from me...
I'll do whatever I can to help.

On Apr 2, 11:19 am, Google Docs Guide 1 wrote:


 
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eric_hartzog  
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 More options Apr 2 2008, 1:22 pm
From: eric_hartzog <JohnEHart...@gmail.com>
Date: Wed, 2 Apr 2008 10:22:39 -0700 (PDT)
Local: Wed, Apr 2 2008 1:22 pm
Subject: Re: Google Docs logs me out when I try to open a file.
I have the same issue when trying to load any of my spreadsheets
(including trying to open a new spreadsheet from the main docs page).

I can load my documents and presentations just fine, but any attempt
to access my spreadsheets logs me out of google. I'm using FF2 and
tried clearing my cache with no improvement.

On Apr 2, 11:22 am, davehenning wrote:


 
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eric_hartzog  
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 More options Apr 2 2008, 2:37 pm
From: eric_hartzog <JohnEHart...@gmail.com>
Date: Wed, 2 Apr 2008 11:37:26 -0700 (PDT)
Local: Wed, Apr 2 2008 2:37 pm
Subject: Re: Google Docs logs me out when I try to open a file.
I disabled the google gears plugin, and now the problem is fixed.

On Apr 2, 1:22 pm, eric_hartzog wrote:


 
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davehenning  
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 More options Apr 2 2008, 2:48 pm
From: davehenning <Henning.D...@gmail.com>
Date: Wed, 2 Apr 2008 11:48:52 -0700 (PDT)
Local: Wed, Apr 2 2008 2:48 pm
Subject: Re: Google Docs logs me out when I try to open a file.
That is interesting..
It has to have something to do with the impending offline options for
Docs.

I'll have to test this when I get a chance.
I'll post my results when I get them.

On Apr 2, 2:37 pm, eric_hartzog wrote:


 
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davehenning  
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 More options Apr 2 2008, 3:26 pm
From: davehenning <Henning.D...@gmail.com>
Date: Wed, 2 Apr 2008 12:26:54 -0700 (PDT)
Local: Wed, Apr 2 2008 3:26 pm
Subject: Re: Google Docs logs me out when I try to open a file.
I just disabled Gears, and everything seems to be back to normal.
I'll post if anything changes.

On Apr 2, 2:48 pm, davehenning wrote:


 
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Terrence O'Brien  
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 More options Apr 2 2008, 3:34 pm
From: "Terrence O'Brien" <OBrien.Terre...@gmail.com>
Date: Wed, 2 Apr 2008 12:34:15 -0700 (PDT)
Local: Wed, Apr 2 2008 3:34 pm
Subject: Re: Google Docs logs me out when I try to open a file.
Just did the same and everything is going swimingly now... looks like
the offline access update is screwing some stuff up before its even
been rolled out.

On Apr 2, 3:26 pm, davehenning wrote:


 
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Google Docs Guide 3 Google employee  
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 More options Apr 4 2008, 10:59 am
From: Google Docs Guide 3 <GDSGui...@google.com>
Date: Fri, 4 Apr 2008 07:59:12 -0700 (PDT)
Local: Fri, Apr 4 2008 10:59 am
Subject: Re: Google Docs logs me out when I try to open a file.
Hi everyone,

Thanks for keeping us updated on this issue. We've made some changes
on our end that may have resolved this. Can you let me know if you're
still getting logged out of Google Docs? If so, is anyone experiencing
this when opening documents or presentations, or just when opening
spreadsheets?

Thanks again for your help in investigating this issue.

Cheers,
Chandler


 
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_V_  
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 More options Apr 4 2008, 11:16 am
From: _V_ <OutOfBr...@googlemail.com>
Date: Fri, 4 Apr 2008 08:16:02 -0700 (PDT)
Local: Fri, Apr 4 2008 11:16 am
Subject: Re: Google Docs logs me out when I try to open a file.
still logs me out with spreadsheets
docs and presentations seems to work

firefox 2.0.0.13
add ons:
-greasemonkey
-gtranslate
-talkback
-adblock plus
-adblock plus element hiding helper
-google gears

On Apr 4, 4:59 pm, Google Docs Guide 3 wrote:


 
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Google Docs Guide 3 Google employee  
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 More options Apr 4 2008, 2:34 pm
From: Google Docs Guide 3 <GDSGui...@google.com>
Date: Fri, 4 Apr 2008 11:34:00 -0700 (PDT)
Subject: Re: Google Docs logs me out when I try to open a file.
Hi _V_,

Thanks for the update. Can you try to clear your cache and cookies?
This should fix the problem. If it doesn't, let me know and we'll keep
working on this one.

Cheers,
Chandler


 
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_V_  
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 More options Apr 4 2008, 6:39 pm
From: _V_ <OutOfBr...@googlemail.com>
Date: Fri, 4 Apr 2008 15:39:25 -0700 (PDT)
Local: Fri, Apr 4 2008 6:39 pm
Subject: Re: Google Docs logs me out when I try to open a file.
When cache and cookies are deleted it works for the first spreadsheet
I Open. After that the same problem.
Only with spreadsheets, documents and presentations seems to work.
Sometimes at first times after cleaning there also occours an error
like "trying to reach google"

On 4 Apr., 20:34, Google Docs Guide 3 wrote:


 
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kamilpac@googlemail.com  
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 More options Apr 22 2008, 9:45 am
From: "kamil...@googlemail.com" <kamil.pacha...@wp.pl>
Date: Tue, 22 Apr 2008 06:45:28 -0700 (PDT)
Local: Tues, Apr 22 2008 9:45 am
Subject: Re: Google Docs logs me out when I try to open a file.
when I disabled google gears everything started to work again

On Apr 4, 11:39 pm, _V_ wrote:


 
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Thorsten Matzner  
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 More options Apr 22 2008, 10:28 am
From: Thorsten Matzner <thmatz...@googlemail.com>
Date: Tue, 22 Apr 2008 07:28:55 -0700 (PDT)
Local: Tues, Apr 22 2008 10:28 am
Subject: Re: Google Docs logs me out when I try to open a file.
Same here when this hassle started, but now I want to use Offline
Docs, so this is no longer an option.

tm

On Apr 22, 3:45 pm, "[email address]" wrote:


 
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Google Docs Guide 3 Google employee  
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 More options Apr 28 2008, 2:15 pm
From: Google Docs Guide 3 <GDSGui...@google.com>
Date: Mon, 28 Apr 2008 11:15:46 -0700 (PDT)
Local: Mon, Apr 28 2008 2:15 pm
Subject: Re: Google Docs logs me out when I try to open a file.
Hi everyone,

Thanks for keeping us updated on this issue. We're still looking into
this. We'll update you as soon as it's been resolved. In the meantime,
manually refreshing the Docs list has fixed this problem for some
people.

Thanks again for your help and patience as we investigate this issue.

Cheers,
Chandler


 
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