JOB: (full-time) Online Community Moderator, Whole Foods

[Marla Erwin]

Job description below, followed by FUN BONUS LINK.

Upside: Whole Foods (6th & Lamar) )is an amazingly cool place to work, with smart people and unusual & fun benefits.
Downside: this position will work closely with me. BWAAAHHHAAHHAAA.

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Online Community Moderator

Whole Foods Market's Online Community Moderator will act as an advocate for and supporter of community members.

Responsibilities will include:

* Monitoring community content (ratings, reviews, and comments) and facilitating user discussions
* Administering software and third party plug-ins for blogs (WordPress) and other community content tools
* Serving as the primary provider of support for community members
* Acting as a liaison between community members and other Whole Foods Market stakeholders
* Developing and implementing plans to grow the usage of community elements
* Analyzing community usage, providing basic interpretation of metrics, and making recommendations for new features and improvements

Must have/be:

* Passion for the core values of Whole Foods Market
* Positive attitude, self-motivation, and willingness to take initiative
* Current involvement in one or more online communities
* Outstanding written communication skills
* Strong customer service mindset
* Attention to detail and diligence in follow up on open issues
* Ability to multitask and manage own time
* Comfort working with numbers

BA or equivalent preferred.

Position is located in Austin, TX.


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FUN BONUS LINK:
The evolution of a simple UX from design to programming to sales to marketing to legal: http://friedcellcollective.net/outbreak/2007/12/13/messing-up-the-interface