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How do I set up email archiving?
No setup is necessary. After you activate and set up your Postini for Google Apps service, Message Archiving starts archiving your Gmail users' email messages immediately. However, note that your Policy Management service filters spam and virus-infected messages only for your Gmail users who have accounts on the service. Therefore, to ensure that Message Archiving does not archive spam and virus-infected messages, create user accounts for all your Gmail users.
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How do I give users their Personal Archive?
The Personal Archive lets your Gmail users access their archived email messages, using the Postini Message Center. To give your users access to their Personal Archive,
- Go to: https://login.postini.com
- Log in to your Postini for Google Apps service.
- Click System Administration.
- Click the Orgs and Users tab.
- Click a user organization in your organization hierarchy.
- On the Organization Management page, under Organization Settings, click User Access.
- Select the Personal Archive privilege.
For details, click here.
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How do I access the message archive?
To access your archive, you'll need your user name and password for your Postini for Google Apps service. When activating your Postini for Google Apps service, you provided this user name (the email address you use to log in to your Google Apps account) and set your password.
- Go to: https://login.postini.com
- Log in to your Postini for Google Apps service.
- Click System Administration.
- Click the Orgs and Users tab.
- Click a user organization in your organization hierarchy.
- On the Organization Management page, under Organization Settings, click Archiving.
- On the Archive Settings page, click Archive Manager.
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Who can search for messages in my archive?
Initally, one user account has access to the archive. This account is the administrator account that you set up when activating your Postini for Google Apps service. However, this administrator can grant the archive "search" privilege to other users who have accounts on your Postini service, by creating an authorization record. For details, click here.
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What are all the things I can do with my archive?
After you log in to your archive, you can:
- Search for archived messages
- View the content of archived messages and attachments
- Print archived messages
- Recover (export) archived messages to your Gmail inbox
- Save search criteria and results, and extend the retention period for specific messages (requires optional Message Discovery tools)
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How do I search for messages?
To search for messages, you enter search search criteria on a search panel. For example, you can enter a date range, the email address of the sender or recipient, and text that appears in the message subject line or body. The more criteria you enter, the smaller the set of messages Message Archiving retrieves. For details, click here.
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How do I view messages in my archive?
After you retrieve messages from the archive, Message Archiving presents the results as a list of message summaries. To view the content of a message in the list, click its subject link. For details, click here.
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How do I recover (export) messages from the archive?
In your search results list, do the following:
- Select the check box for one or more messages.
- In the Actions menu (at the upper-left side of the page), select Export Selected Messages.
- In the dialog box that appears, select Email as attachments.
For details about recovering messages, click here.
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What is the Message Discovery option?
Message Discovery is an optional set of tools that can help you manage archive investigations. With Message Discovery, you can save your search criteria (the information you enter on a search panel), as well as the list of messages in your search results. You can also place a "hold" on specific messages to prevent them from being deleted from the archive once their retention periods expire.
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What types of messages are archived?
Message Archiving archives all:
- Inbound messages that your users received from others outside of your domain.
- Outbound messages that your users sent to others outside of your domain
- Internal messages that your users sent to only other users in your domain.
Normally, your Postini service archives only messages that are addressed to a valid user account for your Google Apps service. However, if you turn on the "Catchall address" option for your Google Apps email service, your Postini service will archive any messages that your Google service accepts.
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Are junk and virus-infected messages archived?
No, as long as you've set up user accounts on your Postini service for all of your Gmail users. If a Gmail user has a user account on your Postini service, the service filters out most junk and virus-infected messages and places them in a quarantine.
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Are messages in the Message Center quarantines archived?
If you set up junk, virus, content, or attachment filters in the Postini Administration Console, and messages that the filters captured are in a user's Message Center quarantine, your Postini service does not archive those messages until one of the following occur:
- The user clicks a message's subject link to view its content in the Junk quarantine.
- The user delivers a message in the Junk quarantine to his or her inbox, using the Deliver option in the quarantine.
- The administrator delivers the message from his or her Junk quarantine to its intended recipient, using the Deliver option in the quarantine. (Applies only if the administrator redirects messages that the filters capture to his or her quarantine, instead sending them to users' quarantines.)
Note: Messages in the Virus quarantine are never archived.
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Can I edit or delete messages in the archive?
You can't edit or alter archived messages in any way. Also, you can't remove messages from the archive before their retention periods expire.
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For how long are messages saved in the archive?
The retention period for your archived messages depends on your contract with Postini. The retenion period can be 1, 3, 5, 7, or 9 years. You can determine the current retention period as follows:
- Go to: https://login.postini.com
- Log in to your Postini Compliance Service.
- Click System Administration.
- Click the Orgs and Users tab.
- Click a user organization in your organization hierarchy.
- On the Organization Management page, under Organization Settings, click Archiving.
On the Archive Settings page, under Archive Retention, the number of months for which messages appears.
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How quickly are messages archived?
Your Postini service typically archives an email message within 60 minutes after a user sends or receives it. However, it may take longer, depending on the number of messages that both your Google server and your Postini service is currently processing. Also, large messages or messages with attachments sometimes take longer to archive, because your Postini service must index more content.
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Why can't I find a specific message in the archive?
If you can't find a specific message in the archive, the reason might be one of the following:
- The date range on the search panel is incorrect.
- There's a typographical error in the search text you entered.
- The search text you entered includes only parts of words instead of complete words.
- The message hasn't been archived yet—it may take 60 minutes or longer for a message to appear in the archive.
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Why can't I find any messages in the archive?
The most likely reason that your archive is empty is that you haven't yet activated your Postini service. For details about activating your service, see Activation Help.
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Why does my archive contain duplicate messages?
Your archive may contain duplicate messages for several reasons. For details, click here.
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How do I contact Support?
If you can't find an answer to your question in the resources on this page, or you encounter a problem, go to the Support Contact Information page.
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