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I didn't receive my activation key email.
If you don't receive the activation email within a day, check your Spam folder, then mail postinisupport@google.com or call Support, and we'll help you with your account info!
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I lost my activation key.
If you lose your activation key, please file a support ticket to have Postini send you a new activation key. See the Support Contact Information page.
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Why isn't my domain accepted in the Setup Wizard?
If your domain is not accepted in the Setup Wizard, you may have entered the domain with the wrong format. Please enter your domain with no extra periods as follows: domain.com
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I didn't receive my activation email with the MX record information, or I lost it.
The message may have been quarantined as spam. Check your Spam folder for a message with the title "Welcome to [Your Postini Service]: Please Activate Now."
You can also access your MX record information in the Activation Step-by-Step Guide for Policy Management and Message Recovery by Postini, although you will need to confirm with Postini whether or not you are on System 7 or System 200 before you switch your MX records. If you still need your activation email, or if you need to confirm your system number, mail postinisupport@google.com or call Support for help.
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How do I switch my MX records to direct mailflow through Postini?
To switch your MX records to Postini, follow these steps:
- Review the information in your activation email.
- Log in to your domain host (where your domain is registered), and access your DNS MX records.
- Change your domain’s MX records to those shown in the activation email.
- Wait until your changes take effect (it typically takes one or two days, although it can take longer with some domain hosts).
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How do I know if my new MX records are working and are switched to Postini?
To verify that your MX records have been switched to Postini, follow these steps:
- Go to an online DNS report tool such as DNSreport.com.
- Enter your domain name in the Mail Test field and click the Mail Test button.
- On the Test Results page, check the servers listed in the Host column. If the Postini MX records have propagated, you will see the following servers listed in the Host column:
s7a1.psmtp.com
s7a2.psmtp.com
s7b1.psmtp.com
s7b2.psmtp.com
or this:
s200a1.psmtp.com
s200a2.psmtp.com
s200b1.psmtp.com
s200b2.psmtp.com
Note: See your activation email to confirm the exact MX records for your service.
For additional details on verifying that your MX records have propagated, see Verify Your MX Records in the Activation Step-by-Step Guide for Policy Management and Message Recovery by Postini.
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How do I change my outbound configuration?
To direct outbound mailflow to Postini, do the following:
- Log in to your Google Apps Premier Edition control panel.
- From the Dashboard page, click the Service Settings tab, and select Email.
This opens the Email Settings page.
- Check your activation email for YOUR OUTBOUND SMTP RECORDS.
- In the Email Gateway section of the Email Settings page, enter the SMTP server information. Your record will be either:
outbounds7.ga.obsmtp.com
-or-
outbounds200.ga.obsmtp.com
Important: Your activation email will show you the exact record.
For additional details on changing your outbound configuration, see Change Your Outbound Configuration in the Activation Step-by-Step Guide for Policy Management and Message Recovery by Postini.
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How do I know if mail is flowing through Postini and being archived?
To verify your mailflow and confirm your messages are being archived, follow these steps:
- Use your administrator login to access your Google Apps email account for your domain.
- Log in to a separate email account outside of your domain.
- Send emails back and forth between both accounts. (Note: You must send the emails to recipients other than yourself.)
- Wait about 30 to 60 minutes after exchanging emails, and then check your archive. To log in to your archive:
- Go to: https://login.postini.com
- Log in to your Postini service. The Session Type page appears.
- Click the System Administration session type.
- Click the Orgs and Users tab.
- Click the user organization.
- On the Organization Management page, under Organization Settings, click Archiving.
- On the Archive Settings page, click Archive Manager.
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I forgot my password.
If you have forgotten your password, you can reset it during login. Enter any text for your password on the login page, and then click Log In. Then click the Forget Your Password? link, and click the Submit button after choosing a new password.
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I forgot my user name.
If you have forgotten your user name, please file a support ticket. See the Support Contact Information page.
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How do I change my user name or password?
To change your password, you can reset it during login. Enter any text for your password on the login page, and then click Log In. Then click the Forget Your Password? link, and click the Submit button after choosing a new password.
To change your user name, please file a support ticket. See the Support Contact Information page.
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Where's the Administration Console?
The login page for the Administration Console is located at https://login.postini.com. Enter your user name and password, click Log In, and then click the System Administration link.
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