POLICY MANAGEMENT FAQ  

Administration

• How do I log in to the Administration Console?
• How do I use the Home Page?
• What's the best strategy for setting up a new organization?
• How do I add a new organization?
• How do I add new domains?
• How do I change my MX records?

Managing Users

• Why should I add users to Policy Management and Message Recovery?
• How do I add users to Policy Management and Message Recovery?
• How do I add nicknames for users?
• How do I add mailing lists?
• How can I view all users and aliases?

Filtering Email

• How do I filter email by file attachments?
• How do I filter email by message content?
• How do I configure spam filters?
• How do I configure virus filters?
• How do I track what messages were filtered?
• How do I track what messages were delivered from quarantine?

Setting Up Message Center

• What is the Message Center?
• How do I enable the Message Center?
• Can I change the colors and logo in the Message Center?
• Can users change their Message Center passwords?
• How do I change Message Center passwords?
• What are the password requirements?

 Troubleshooting

• Why are there pages in the Administration Console that generate errors?
• Why isn't my email flowing?

 More Help

• How do I contact Support?

How do I log in to the Administration Console?

1. In Google Apps, click the Policy Management and Message Recovery link.. Alternatively, open a web browser and go to http://login.postini.com/exec/login to access the login page directly. Though the title of the page refers to accessing the Message Center, you can also access the Administration Console.
   
2. Enter your login address and password.
   Note: If you incorrectly type your password, there is a 5-second delay before the Administration Console accepts another login attempt.
   
3. Click the Administration Console link. Administration Console Home page appears.

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How do I use the Home Page?

When you log in to the Administration Console, the first page you see is the Home page. You can also access this page at any time by clicking the logo in the upper-left corner. This page contains shortcuts to many common administration tasks. For a complete list of Home Page contents, click here.

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What's the best strategy for setting up a new organization?

In most cases, you don't need to change the default settings. Import a list of your users from Google Apps Gmail, and leave other settings at the default.

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How do I add a new organization?

If you need to create a more complex hierarchy of different users, you can add more organizations:

1. Go to Orgs and Users > Orgs, and click the parent org under which you want to add the new sub-org. The new org initially gets its settings from its parent, so make sure the parent is configured with the correct settings.
2. On the parent’s Organization Management page, type a name for the org in the New Org form (100 characters or less). Click Add.
3. Click links on this page to change settings, as desired for this org's users. Once created, the sub-org remains independent of its parent.
4. Add or move users to the new org. For more information about adding new organizations, click here.

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How do I add new domains?

If you have domain aliases in Google Apps Gmail, add the additional domains in Policy Management and Message Recovery as well:

1. Go to Orgs and Users > Orgs, and locate the org that contains your existing domains.
2. Click the Add Domain link associated with the org you located.
3. On the org’s Add Domain page, type your domain name in the New Domain Name field. Do not enter anything under Domain Alias. (You will enter the alias later.) Click Save.
4. In the list of domains that appears, click the domain name of the first domain you added.
5. On the View Domain page, click Edit in the gray bar near the top of the screen.
6. Under Domain Aliases, type the domain you just added. Click Add, then click Save to save changes.
   Once you add the domain alias, change the MX records for that alias to point to Postini. 

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How do I change my MX records?

If you add a new domain, or your MX records are incorrect for an existing domain, you need to change your MX records. For instructions, click here.

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Why should I add users to Policy Management and Message Recovery?

Policy Management and Message Recovery keeps a list of users that is separate from your Google Apps user list. To get the full benefit of Policy Management and Message Recovery, be sure to add all the users that you already have listed in Google Apps Gmail. Adding users gives the following benefits:

• An additional layer of spam and virus filtering.
• The ability to filter mail by file attachments.
• The ability to filter mail by message content.

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How do I add users to Policy Management and Message Recovery?

Add users in the Administration Console:

1. On the Home page, click the Add/Delete/Move Users link, just above the System Test links.
2. Enter addresses of one or more users that should receive filtering. Separate addresses with a comma or put them on a separate line. Leave Welcome users upon creation unchecked.
3. Click the Add Users button. For more information about adding users, click here.

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How do I add nicknames for users?

If your users on Google Apps mail have nicknames, be sure to add them as user aliases:

1. On the Administration Console Home page, type the user’s name in the User Shortcut form and click View Settings.
2. On that user ’s User Overview page, scroll down and click Aliases.
3. Type the user alias address in the Aliases field, and click Add.
   For more information about adding aliases, click here.

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How do I add mailing lists?

Don't add mailing lists as separate users, because doing so can cause confusion for list members. Instead, add each mailing list as an alias to your own email address, or to the address of someone else who will manage the list:

1. On the Administration Console’s Home page, type your email address (or the address of someone else who will manage the list) in the User Shortcut form, and click View Settings.
2. On the User Overview page, scroll down and click Aliases. Type the user alias address in the Aliases field, and click Add.
   For more information about mailing lists, click here.

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How can I view all users and aliases?

You can get a list of all the users and aliases you have added by looking in the Administration Console:

1. In the Administration Console, go to Orgs and Users > Users, and choose the first org from the Choose Org list.
2. In the Find User form, check Include aliases and sub-orgs, and click Search (leave the form itself blank).
   A list of all users and user aliases in your account appears on the Users page. User aliases are shown in italics.
3. To export the list, click the Download Users/Settings link, at the top right of the page. Save the list as a text file.

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How do I filter email by file attachments?

First, enable Attachment Manager for filtering email. Then, specify what file attachments to filter. For steps to enable Attachment Manager, click here.

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How do I filter email by message content?

First, enable Content Manager for filtering mail. Then, set the logic and content rules for individual filters. For steps to enable Content Manager, click here.

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How do I configure spam filters?

Spam filters are configured by default. Add user addresses to begin filtering. For details on fine-tuning spam filters, click here.

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How do I configure virus filters?

Virus filters are configured by default and do not need further configuration. For details on fine-tuning virus filters, click here.

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How do I track what messages were filtered?

View reports to see how many messages have passed through the email security service, what portion were blocked or quarantined, how many were caught by each filter, and where they came from:

1. Go to the Reports tab, and choose the first organization.
2. On the Detailed Reporting page, under Inbound, click a report to see the following information: Traffic by Domain, Traffic by Recipient, Spam by Domain, or Spam by Recipient.
3. In the Report Length form, select a date range, check Include sub-orgs, and click Run Report. This displays up to 20 results.
4. To see more results, click the Download link at the top right of the page.

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How do I track what messages were delivered from quarantine?

View Quarantine Delivery reports to see how many legitimate messages have been falsely quarantined, or whether users are forwarding messages inappropriately:

1. 1. Go to the Reports tab, and choose the first organization.
2. 2. On the Detailed Reporting page, click Activity Log (under Quarantine Delivery).
3. 3. Click a link under Download to list all messages that have been forwarded from users’ Quarantine to inbox.
   This displays results in a separate window. For each message, the log shows the date, source of the delivery, sender, sender’s domain, recipient, size, and subject. For example: 2004/10/18 03:45:12 MC barrie@hugeisp.com hugeisp.com kristine@jumboinc.com 12345 IMPORTANT EMAIL

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What is the Message Center?

By default, your users will view quarantined messages through an email summary sent to their Gmail inboxes. If you want to give users the ability to manage spam settings and approved senders lists, and view messages on a separate portal, you can enable the Message Center for users to log in.

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How do I enable the Message Center?

Enable Message Center access for both the Default User and the users’ org:

1. On the Administration Console’s Home page, type the Default User’s address (pdefault@your_domain.com) in the User Shortcut form, and click View Settings.
2. On the Default User’s User Overview page, scroll down and click User Access.
3. On the User Access page, set Message Center Access to Enabled and click Save.
   Don’t change any other permissions. Don’t check or uncheck any permissions on any user’s User Access page. Make sure Message Center Access in Enabled, but leave other settings alone. Set them instead for the org, as described below.
4. Go to Orgs and User > Orgs, and click your user org. Scroll down and click User Access.
5. Check the boxes on the User Access page as desired, to determine what users can view and modify at the Message Center.
   For more information about the message center, click here.

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Can I change the colors and logo in the Message Center?

If you are using the Message Center, you can add your own company logo to your users’ Message Center and customize the color scheme:

1. Design a logo to fit these requirements: exactly 120 pixels wide by 60 pixels high, 72 dpi, GIF89, GIF, JPEG or PNG format, and less than 10K in size.
2. Go to Orgs and Users > Orgs, and click the first organization.
3. On the org’s Organization Management page, scroll down to the bottom of the page and click the Branding link.
4. Select the color scheme you want for the Message Center.
5. Scroll down to the Logo section and click the Browse button, upload your logo image. Choose the placement for the logo (left, right, or center).
6. Click Save.
   For more information about branding, click here. 

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Can users change their Message Center passwords?

Yes! Users who forget their passwords can also get new ones by logging in with an incorrect password. The Forgot your password? link appears, which they can click to have a temporary password emailed to them.

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How do I change Message Center passwords?

1. On the Administration Console’s Home page, type the user/administrator’s address in the User Shortcut form, and click View Settings.
2. On that person’s User Overview page, scroll down and click the Password link.
3. Generate new temporary password or set a specific password.
   The user receives an email notification that contains the temporary password and a link to the Message Center Login page. After the user logs in to the Message Center, they are prompted to set a new password. For more information about user passwords, click here.

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What are the password requirements?

An administrator password must be a minimum of 6 characters (5 unique), not contain sequential letters or numbers, not resemble a dictionary word (as in cr@cker), and not be an email address. These requirements do not apply to other users.

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Why are there pages in the Administration Console that generate errors?

The Administration Console includes pages with advanced features or features that don't apply to your service. Although these features aren't available, you might still see them on the interface. If you attempt to use an inaccessible feature, an error message appears.

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Why isn't my email flowing?

Most likely, there is a problem with your MX records. Change your MX records to point to the Policy Management and Message Recovery service.

If you can't find an answer to your question in the resources on this page, or you encounter a problem, go to the Support Contact Information page.

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