Help with email delays...
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askrenes
Jul 25, 2008, 9:50:30 AM7/25/08
to Postini Support for Policy Management and Message Recovery for Google Apps
My company uses an email marketing service called Constant Contact.
Many times when I send an email out of their email system, there is a
long (up to two hour) delay between the time the email is sent from
their system and the time that I receive it in my Google Apps email
account. The email service is denying that the problem is on their
end (they're blaming Postini and/or my ISP), and since I have very
limited ability to decipher email headers, I'm hoping someone here can
help figure out where the issue is.
Here is a sample header from an email that was delayed for almost two
hours:
Delivered-To: askr...@greystonerf.com
Received: by 10.150.191.12 with SMTP id o12cs345420ybf;
Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
Received: by 10.90.27.5 with SMTP id a5mr583433aga.85.1216917797140;
Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
Return-Path: <ESC1102182962755...@in.confirmedcc.com>
Received: from psmtp.com (exprod7mx224.postini.com [64.18.2.151])
by mx.google.com with SMTP id p33si8067296elf.
10.2008.07.24.09.43.16;
Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
Received-SPF: softfail (google.com: domain of transitioning
ESC1102182962755...@in.confirmedcc.com does not designate
64.18.2.151 as permitted sender) client-ip=64.18.2.151;
Authentication-Results: mx.google.com; spf=softfail (google.com:
domain of transitioning
ESC1102182962755...@in.confirmedcc.com does not designate
64.18.2.151 as permitted sender)
smtp.mail=ESC1102182962755...@in.confirmedcc.com
Received: from source ([64.95.77.164]) by exprod7mx224.postini.com
([64.18.6.14]) with SMTP;
Thu, 24 Jul 2008 09:43:15 PDT
Received: from p1-ws010.ad.prodcc.net (unknown [10.250.0.101])
by c3.confirmedcc.com (Postfix) with ESMTP id 43C6E4061CB
for <askr...@greystonerf.com>; Thu, 24 Jul 2008 09:01:43 -0400 (EDT)
Message-ID: <1102182962755.1102073774592.1.10.4105007@scheduler>
Date: Thu, 24 Jul 2008 10:50:03 -0400 (EDT)
From: Greystone Pricing <pri...@greystonerf.com>
Reply-To: pri...@greystonerf.com
Sender: Greystone Pricing <pri...@greystonerf.ccsend.com>
To: askr...@greystonerf.com
Subject: Wholesale Rates - 7/24/2008
Mime-Version: 1.0
Content-type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: 7bit
X-Mailer: Roving Constant Contact 0 (http://www.constantcontact.com)
List-Unsubscribe:
http://visitor.constantcontact.com/d.jsp?p=un&v=001uxu9h741ik1pBryP9aXl5L4H05Cq-NVw8B2CX6ht0qg7Xh-milBgJg==
X-Return-Path-Hint:
ESC1102182962755...@in.confirmedcc.com
X-Roving-ID: 1102073774592.1
X-Lumos-SenderID: 1102073774592
X-Roving-CampaignId: 1102182962755
X-Roving-StreamId: 0
X-pstn-neptune: 0/0/0.00/0
X-pstn-levels: (S:22.84235/99.90000 CV:99.0000 R:95.9108 P:95.9108
M:97.0282 C:98.6951 )
X-pstn-settings: 2 (0.5000:0.5000) s cv gt3 gt2 gt1 ft r p m c
X-pstn-addresses: from <pri...@greystonerf.com> forward (org good)
[db-null]
Paste the following link into your browser for today's wholesale
rates:
http://www.sample.com/Wholesale.pdf
This email was sent to askr...@greystonerf.com by
pri...@greystonerf.com.
Instant removal with SafeUnsubscribe(TM)
http://visitor.constantcontact.com/d.jsp?p=un&v=001uxu9h741ik1pBryP9aXl5L4H05Cq-NVw8B2CX6ht0qhBa7-DY6U8IiOhwmpMFpT7-DAppl-YPRM%3D
Privacy Policy:
http://ui.constantcontact.com/roving/CCPrivacyPolicy.jsp
Greystone Resdential Funding, Inc. | 8401 Greenway Boulevard | Suite
500 | Middleton | WI | 53562
Many times when I send an email out of their email system, there is a
long (up to two hour) delay between the time the email is sent from
their system and the time that I receive it in my Google Apps email
account. The email service is denying that the problem is on their
end (they're blaming Postini and/or my ISP), and since I have very
limited ability to decipher email headers, I'm hoping someone here can
help figure out where the issue is.
Here is a sample header from an email that was delayed for almost two
hours:
Delivered-To: askr...@greystonerf.com
Received: by 10.150.191.12 with SMTP id o12cs345420ybf;
Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
Received: by 10.90.27.5 with SMTP id a5mr583433aga.85.1216917797140;
Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
Return-Path: <ESC1102182962755...@in.confirmedcc.com>
Received: from psmtp.com (exprod7mx224.postini.com [64.18.2.151])
by mx.google.com with SMTP id p33si8067296elf.
10.2008.07.24.09.43.16;
Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
Received-SPF: softfail (google.com: domain of transitioning
ESC1102182962755...@in.confirmedcc.com does not designate
64.18.2.151 as permitted sender) client-ip=64.18.2.151;
Authentication-Results: mx.google.com; spf=softfail (google.com:
domain of transitioning
ESC1102182962755...@in.confirmedcc.com does not designate
64.18.2.151 as permitted sender)
smtp.mail=ESC1102182962755...@in.confirmedcc.com
Received: from source ([64.95.77.164]) by exprod7mx224.postini.com
([64.18.6.14]) with SMTP;
Thu, 24 Jul 2008 09:43:15 PDT
Received: from p1-ws010.ad.prodcc.net (unknown [10.250.0.101])
by c3.confirmedcc.com (Postfix) with ESMTP id 43C6E4061CB
for <askr...@greystonerf.com>; Thu, 24 Jul 2008 09:01:43 -0400 (EDT)
Message-ID: <1102182962755.1102073774592.1.10.4105007@scheduler>
Date: Thu, 24 Jul 2008 10:50:03 -0400 (EDT)
From: Greystone Pricing <pri...@greystonerf.com>
Reply-To: pri...@greystonerf.com
Sender: Greystone Pricing <pri...@greystonerf.ccsend.com>
To: askr...@greystonerf.com
Subject: Wholesale Rates - 7/24/2008
Mime-Version: 1.0
Content-type: text/plain; charset=iso-8859-1
Content-Transfer-Encoding: 7bit
X-Mailer: Roving Constant Contact 0 (http://www.constantcontact.com)
List-Unsubscribe:
http://visitor.constantcontact.com/d.jsp?p=un&v=001uxu9h741ik1pBryP9aXl5L4H05Cq-NVw8B2CX6ht0qg7Xh-milBgJg==
X-Return-Path-Hint:
ESC1102182962755...@in.confirmedcc.com
X-Roving-ID: 1102073774592.1
X-Lumos-SenderID: 1102073774592
X-Roving-CampaignId: 1102182962755
X-Roving-StreamId: 0
X-pstn-neptune: 0/0/0.00/0
X-pstn-levels: (S:22.84235/99.90000 CV:99.0000 R:95.9108 P:95.9108
M:97.0282 C:98.6951 )
X-pstn-settings: 2 (0.5000:0.5000) s cv gt3 gt2 gt1 ft r p m c
X-pstn-addresses: from <pri...@greystonerf.com> forward (org good)
[db-null]
Paste the following link into your browser for today's wholesale
rates:
http://www.sample.com/Wholesale.pdf
This email was sent to askr...@greystonerf.com by
pri...@greystonerf.com.
Instant removal with SafeUnsubscribe(TM)
http://visitor.constantcontact.com/d.jsp?p=un&v=001uxu9h741ik1pBryP9aXl5L4H05Cq-NVw8B2CX6ht0qhBa7-DY6U8IiOhwmpMFpT7-DAppl-YPRM%3D
Privacy Policy:
http://ui.constantcontact.com/roving/CCPrivacyPolicy.jsp
Greystone Resdential Funding, Inc. | 8401 Greenway Boulevard | Suite
500 | Middleton | WI | 53562
FrankM
Jul 25, 2008, 11:58:58 AM7/25/08
to Postini Support for Policy Management and Message Recovery for Google Apps
Actually it is only about a 43 min delay, providing the 3 hour EST to
PDT time difference from the time it left CC, to it hit your server at
Google. The delay is on CC's part between their two points, not
Postini or Google.
On Jul 25, 9:50 am, askrenes <askre...@gmail.com> wrote:
> My company uses an email marketing service called Constant Contact.
> Many times when I send an email out of their email system, there is a
> long (up to two hour) delay between the time the email is sent from
> their system and the time that I receive it in my Google Apps email
> account. The email service is denying that the problem is on their
> end (they're blaming Postini and/or my ISP), and since I have very
> limited ability to decipher email headers, I'm hoping someone here can
> help figure out where the issue is.
>
> Here is a sample header from an email that was delayed for almost two
> hours:
>
> Delivered-To: askre...@greystonerf.com
> 64.18.2.151 as permitted sender)
> smtp.mail=ESC1102182962755_110207377459...@in.confirmedcc.com
> Reply-To: pric...@greystonerf.com
> Sender: Greystone Pricing <pric...@greystonerf.ccsend.com>
> To: askre...@greystonerf.com
> X-Return-Path-Hint:
> ESC1102182962755_110207377459...@in.confirmedcc.com
> pric...@greystonerf.com.
>
> Instant removal with SafeUnsubscribe(TM)http://visitor.constantcontact.com/d.jsp?p=un&v=001uxu9h741ik1pBryP9a...
PDT time difference from the time it left CC, to it hit your server at
Google. The delay is on CC's part between their two points, not
Postini or Google.
On Jul 25, 9:50 am, askrenes <askre...@gmail.com> wrote:
> My company uses an email marketing service called Constant Contact.
> Many times when I send an email out of their email system, there is a
> long (up to two hour) delay between the time the email is sent from
> their system and the time that I receive it in my Google Apps email
> account. The email service is denying that the problem is on their
> end (they're blaming Postini and/or my ISP), and since I have very
> limited ability to decipher email headers, I'm hoping someone here can
> help figure out where the issue is.
>
> Here is a sample header from an email that was delayed for almost two
> hours:
>
> Received: by 10.150.191.12 with SMTP id o12cs345420ybf;
> Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
> Received: by 10.90.27.5 with SMTP id a5mr583433aga.85.1216917797140;
> Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
> Return-Path: <ESC1102182962755_110207377459...@in.confirmedcc.com>
> Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
> Received: by 10.90.27.5 with SMTP id a5mr583433aga.85.1216917797140;
> Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
> Received: from psmtp.com (exprod7mx224.postini.com [64.18.2.151])
> by mx.google.com with SMTP id p33si8067296elf.
> 10.2008.07.24.09.43.16;
> Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
> Received-SPF: softfail (google.com: domain of transitioning
> ESC1102182962755_110207377459...@in.confirmedcc.com does not designate
> by mx.google.com with SMTP id p33si8067296elf.
> 10.2008.07.24.09.43.16;
> Thu, 24 Jul 2008 09:43:17 -0700 (PDT)
> Received-SPF: softfail (google.com: domain of transitioning
> 64.18.2.151 as permitted sender) client-ip=64.18.2.151;
> Authentication-Results: mx.google.com; spf=softfail (google.com:
> domain of transitioning
> ESC1102182962755_110207377459...@in.confirmedcc.com does not designate
> Authentication-Results: mx.google.com; spf=softfail (google.com:
> domain of transitioning
> 64.18.2.151 as permitted sender)
> smtp.mail=ESC1102182962755_110207377459...@in.confirmedcc.com
> Received: from source ([64.95.77.164]) by exprod7mx224.postini.com
> ([64.18.6.14]) with SMTP;
> Thu, 24 Jul 2008 09:43:15 PDT
> Received: from p1-ws010.ad.prodcc.net (unknown [10.250.0.101])
> by c3.confirmedcc.com (Postfix) with ESMTP id 43C6E4061CB
> for <askre...@greystonerf.com>; Thu, 24 Jul 2008 09:01:43 -0400 (EDT)
> ([64.18.6.14]) with SMTP;
> Thu, 24 Jul 2008 09:43:15 PDT
> Received: from p1-ws010.ad.prodcc.net (unknown [10.250.0.101])
> by c3.confirmedcc.com (Postfix) with ESMTP id 43C6E4061CB
> Message-ID: <1102182962755.1102073774592.1.10.4105007@scheduler>
> Date: Thu, 24 Jul 2008 10:50:03 -0400 (EDT)
> From: Greystone Pricing <pric...@greystonerf.com>
> Date: Thu, 24 Jul 2008 10:50:03 -0400 (EDT)
> Reply-To: pric...@greystonerf.com
> Sender: Greystone Pricing <pric...@greystonerf.ccsend.com>
> To: askre...@greystonerf.com
> Subject: Wholesale Rates - 7/24/2008
> Mime-Version: 1.0
> Content-type: text/plain; charset=iso-8859-1
> Content-Transfer-Encoding: 7bit
> X-Mailer: Roving Constant Contact 0 (http://www.constantcontact.com)
> List-Unsubscribe:http://visitor.constantcontact.com/d.jsp?p=un&v=001uxu9h741ik1pBryP9a...
> Mime-Version: 1.0
> Content-type: text/plain; charset=iso-8859-1
> Content-Transfer-Encoding: 7bit
> X-Mailer: Roving Constant Contact 0 (http://www.constantcontact.com)
> X-Return-Path-Hint:
> ESC1102182962755_110207377459...@in.confirmedcc.com
> X-Roving-ID: 1102073774592.1
> X-Lumos-SenderID: 1102073774592
> X-Roving-CampaignId: 1102182962755
> X-Roving-StreamId: 0
> X-pstn-neptune: 0/0/0.00/0
> X-pstn-levels: (S:22.84235/99.90000 CV:99.0000 R:95.9108 P:95.9108
> M:97.0282 C:98.6951 )
> X-pstn-settings: 2 (0.5000:0.5000) s cv gt3 gt2 gt1 ft r p m c
> X-pstn-addresses: from <pric...@greystonerf.com> forward (org good)
> X-Lumos-SenderID: 1102073774592
> X-Roving-CampaignId: 1102182962755
> X-Roving-StreamId: 0
> X-pstn-neptune: 0/0/0.00/0
> X-pstn-levels: (S:22.84235/99.90000 CV:99.0000 R:95.9108 P:95.9108
> M:97.0282 C:98.6951 )
> X-pstn-settings: 2 (0.5000:0.5000) s cv gt3 gt2 gt1 ft r p m c
> [db-null]
>
> Paste the following link into your browser for today's wholesale
> rates:
>
> http://www.sample.com/Wholesale.pdf
>
> This email was sent to askre...@greystonerf.com by
>
> Paste the following link into your browser for today's wholesale
> rates:
>
> http://www.sample.com/Wholesale.pdf
>
> pric...@greystonerf.com.
>
> Instant removal with SafeUnsubscribe(TM)http://visitor.constantcontact.com/d.jsp?p=un&v=001uxu9h741ik1pBryP9a...
askrenes
Jul 25, 2008, 2:31:49 PM7/25/08
to Postini Support for Policy Management and Message Recovery for Google Apps
I hate to seem totally clueless (which I am), but since I'm trying to
troubleshoot this with Constant Contact, would you mind helping me
form a sort of timeline from the headers? I just can't seem to put
one and one together from reading it.
troubleshoot this with Constant Contact, would you mind helping me
form a sort of timeline from the headers? I just can't seem to put
one and one together from reading it.
FrankM
Jul 25, 2008, 3:08:22 PM7/25/08
to Postini Support for Policy Management and Message Recovery for Google Apps
Constant Contact should be the people knowing how to read a header.
There is no problem with Postini delaying the message to Google. CC
delayed getting the message to Postini. Email is not real time, never
was or never will be but in most cases it travels well. There are too
many variables with SMTP and the scheduling queue at CC.
Anyway...
It left the CC mailer here...
Received: from p1-ws010.ad.prodcc.net (unknown [10.250.0.101])
by c3.confirmedcc.com (Postfix) with ESMTP id 43C6E4061CB
for <askre...@greystonerf.com>; Thu, 24 Jul 2008 09:01:43 -0400 (EDT)
Postini received it here... - the IP 64.95.77.164 belongs to
c3.confirmedcc.com
Received: from source ([64.95.77.164]) by exprod7mx224.postini.com
([64.18.6.14]) with SMTP;Thu, 24 Jul 2008 09:43:15 PDT
NOTICE THE TIME - it took about 41 min and 32 secs for CC to get it to
Postini.
Postini handed it off to Google here... about 2 secs later.
> > > 500 | Middleton | WI | 53562- Hide quoted text -
>
> - Show quoted text -
There is no problem with Postini delaying the message to Google. CC
delayed getting the message to Postini. Email is not real time, never
was or never will be but in most cases it travels well. There are too
many variables with SMTP and the scheduling queue at CC.
Anyway...
It left the CC mailer here...
Received: from p1-ws010.ad.prodcc.net (unknown [10.250.0.101])
by c3.confirmedcc.com (Postfix) with ESMTP id 43C6E4061CB
for <askre...@greystonerf.com>; Thu, 24 Jul 2008 09:01:43 -0400 (EDT)
c3.confirmedcc.com
Received: from source ([64.95.77.164]) by exprod7mx224.postini.com
([64.18.6.14]) with SMTP;Thu, 24 Jul 2008 09:43:15 PDT
Postini.
Postini handed it off to Google here... about 2 secs later.
>
> - Show quoted text -
askrenes
Jul 25, 2008, 3:20:52 PM7/25/08
to Postini Support for Policy Management and Message Recovery for Google Apps
I know that they should be the ones explaining this... but since
they're incorrectly blaming Postini, I figured I needed some help
setting them straight. I really do appreciate your help.
they're incorrectly blaming Postini, I figured I needed some help
setting them straight. I really do appreciate your help.
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