Using Picasa to import pictures and movies from a Canon SD500 digital camera, import window counts the right number of files, but only shows a thumb for the first movie file. So, if there are 4 pictures and 3 movies on the camera, it will say it's acquiring 7 files, and show 5 thumbnails. Then, it will only import the items that have thumbnails. What's worse, is if you use the delete files that have been imported feature, it deletes everything off the card and the rest of the movies are lost forever. Additionally, if you click on the single movie thumbnail and have it import selected only, it deletes all the movies on the card anyway. We tried to trick the program by not deleting anything, going into the camera and manually deleting the files that were imported, and trying to get the 2nd and 3rd movie by doing a new import, but Picasa says it's importing 2 files but you never see the thumbnails and never get the import button. All you can do is cancel and use any other program to import the files off the memory card. Sadly, no more Picasa for us until this gets sorted. Good luck.
I've just discovered that we've been having the same problem for quite some time. Many of the favorite movies I've taken of our first baby girl are lost. She's now 6 months old and we've been using Picasa to download the pictures and movies all along. I'd been taking so many pictures of her that it took me some time to realize movies were being lost. The fact that some movies get imported made the problem that much harder to detect. I can't believe because I've been using Picassa that I've now lost dozens of video memories forever. Even worse is that I've been recommending Picasa to other friends that are new parents for storing and backing up baby pictures. I'm scared to think I may be somewhat responsible for others loosing movies too. Now I don't feel I can recommend Picasa and even need to warn people away from it. I can't believe a company such as Google would distribute such destructive buggy software.
My camera is a Canon SD550. I'm running Picassa 2.5.0 (Build 32.94, 0) on Windows XP. The video files are AVI format.
> Which version of Picasa are you running? You can check this by clicking > Help> about Picasa. > Also, what format are the video files from your camera?
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