[MT-L] C/S 5.54 POC scanning-Plustek scanner

[Sandy Smallwood]

Our registration person in Radiology is having the following problem and
we're unable to find the cause, maybe someone has some advice.

When scanning in ADM her scanner just freezes. We have tried 3
different scanners and given her a different pc. The process will work
after killing the digiscan.exe process. I will create a s.i. with
Meditech but looking for other opinions.

Thank you in advance.

Sandy Smallwood

Business Analyst

Community Health Center Branch County

517 279 5381

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Thank you.

[Julia Carter]

At what point is she in Meditech when the scanner freezes? No other registration people have the same problem?

Julia Carter, CPAR
Senior Consultant
Consultant People
396 W Main St
Lewisville, TX 75057
http://www.cpeople.org
(229) 891-6668

Thank you in advance.

Sandy Smallwood

Business Analyst

517 279 5381

Thank you.

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[Sarah B. Balthazor]

Hi Sandy,

Have you tried giving her full permissions to the folder that the exe is
in? Is there a temp folder where the scans go before they are saved?
Does she have permissions to that?

Have you tried deleting her user profile and recreating it?

Sarah Balthazor
Systems Analyst

Riverview Hospital Association
Phone: 715-423-6060 ext. 8587
Fax: 715-424-9011

http://www.rhahealthcare.org