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Message from discussion How to create an IE crash dump for investigation
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Google Toolbar Guide 2 Google employee  
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 More options Jan 10 2008, 7:48 pm
From: Google Toolbar Guide 2 <googletoolbar-gui...@google.com>
Date: Thu, 10 Jan 2008 16:48:03 -0800 (PST)
Local: Thurs, Jan 10 2008 7:48 pm
Subject: How to create an IE crash dump for investigation
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Hi Ray and cinamon,

Microsoft recently released a critical update for IE 6 users that
resolved the crashes I was seeing on my own notebook earlier. Do you
have the latest security updates for IE7? To check, visit the
Microsoft Update homepage at:

http://update.microsoft.com/

If that doesn't resolve the issue, it'd be helpful if you could create
a crash dump the next time IE7 crashes. To do so, follow these steps:

1. Close IE.
2. Open a command prompt by clicking "Start," and then "Run"
3. Type "cmd" (no quotes) and press Enter.
4. Navigate to the folder that IE's installed in. For example, if
you've installed Internet Explorer on your C:\ drive, type the
following and press Enter: cd "C:\Program Files\Internet Explorer
\" (with quotes). Once you've navigated to the Internet Explorer
folder, type the following command:

ntsd -g iexplore.exe

5. This will launch IE in a special diagnostic mode and will open a
debugger window.
6. If Internet Explorer crashes, click "Yes" or "OK" to the crash
window.
7. In the debugger window, type the following (please note the initial
dot before "dump"):

.dump c:\dump.dmp

Let me know if the crashes continue, and I'll send you a quick email
asking for the crash dump. If you'd rather not test the beta version,
just a quick head's up that you can always go back to the previous
version of the Toolbar by going to:

http://toolbar.google.com/

Thanks for keeping me posted,

Kiku

On Nov 28 2007, 9:21 pm, rhemsher wrote:

> Hi Kevin (& Kiku)

> I have disabled ALL other toolbar/add-on (found under "add-on
> currently loaded")....

> When I enabled Google Toolbar (w/or w/o helper & or notifier)... IE7
> crashes but NOW I am getting the normal message "IE has experienced a
> problem and will shut down....."

> When I take TB out of the picture (disable) IE7 works w/o a hitch!

> You have another thread addressing IE7 slowdown & failure under
> "Suddenly toolbar slows IE7 down to a crawl ".....

> Somtins' wrong somewhere....

> Ray

> On Nov 28, 8:14 am, kkaiser1 wrote:

> > Hello all,

> > Have you tried disabling all add-ons except the Google Toolbar. The
> > Toolbar has not been updated in quite a while, so I would have to say
> > you may have an incompatible add-on with the Toolbar. Or it could be a
> > problem with IE itself.

> > Kevin,
> > Toolbar Star


 
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