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JohnMu Google employee  
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(3 users)  More options Mar 31, 6:35 am
From: JohnMu
Date: Mon, 31 Mar 2008 03:35:50 -0700 (PDT)
Local: Mon, Mar 31 2008 6:35 am
Subject: Webmaster Help transcripts
Hi everyone,

Wow, that was a great event!

I have slightly cleaned up the transcript of our big question and
answer session. In an attempt to keep it as authentic as possible, I
only removed the site and user names. Keep in mind that things were
going very quickly, so if there are any questions that you would like
more information on, feel free to start a thread here. I'll be posting
a transcript of the chat in a little bit.

I hope you enjoyed the event as much as we did!
John

----

Q: What is the criteria for getting the 'more results' for the 1st
search result? It's not just appearing first and having a sitemap
recognized by Google because I've seen both for a given site with no
'more results', so what is it?
A (MattD): Gabe, are you saking about Sitelinks?

Q: One of my clients has a thumbnail next to their serp result instead
of the sitelinks that were there before....what gives?
A (MattD): Sitelinks and Universal Search results are query-specific.

Q: Is Website Tools verifying site not working? i've tried verifying
my site and it just doesn't work
A (John Mueller): The team is working on something with verification,
it seems to be affecting some sites.

Q: The first result returning specific sitelinks below just after
'more results'.
A (MattD): Sitelinks are purely algorithmic, you can find some more
information here: http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=4...

Q: How is it that Search results get indexed
A (Susan Moskwa): Any URL that is reachable by our crawler has the
potential to get crawled and/or indexed, including the URL of a search
results page.

Q: Google recently added support for video sitemaps. When will Google
offer support for audio sitemaps, so hardworking podcasters everywhere
can have their files indexed? ;)
A (Reid): I don't know myself about Google support for audio sitemaps.
Feel free to post this feature request in our help group:
http://groups.google.com/group/Google_Webmaster_Help-Requests/topics

Q: I wanna know about social media optimization! what is the Google
opinion about that?
A (John Mueller): Social media is a great way of attracting relevant
visitors!

Q: About SiteLinks, what would be your advice to get results appear. I
see them in the GWC, but not in SERPS
A (Susan Moskwa): http://www.google.com/support/webmasters/bin/answer.py?answer=47334

Q: In the webmaster tools, it shows the Top Search queries. However,
over the past 3 months, these have changed when I looked back at the
results. Ie. It showed results in week 1 that then didn't show when
they went to week 2. Is that intentionally done?
A (Reid): Hey - thanks for the question. This data changes on a week-
by-week basis, since users are finding your website using different
searches each week. Does that make sense?

Q: If RSS feeds have near identical content as HTML pages, might that
cause duplicate content penalties?
A (John Mueller): RSS feeds do not need to be indexed, you can block
indexing through your robots.txt

Q: Would you recommend nofollowing the sorting links?
A (John Mueller): If those links lead to duplicate content, you can
either add a nofollow to the links or block indexing through meta tags
or a robots.txt entry.

Q: how does the search engine treat an https (secure) page versus an
http
A (John Mueller): We treat https the same as http -- however, https
puts a bigger load on your server, so you might want to check that it
can handle it on your side.

Q: Let me ask other question. If the website has no ERRORS and is 100%
Search engines friendly, what do you think is the next step. Just
submit the website general business directories?
A (Susan Moskwa): Google's webmaster guidelines are a good place to
start; they have recommendations for content and getting the word out
about your site: http://www.google.com/support/webmasters/bin/answer.py?answer=35769

Q: my client has the same issue as this: search for (sitename).com in
google and you'll see the same thing
A (MattD): Thanks for the example. This site is triggering an image as
a Universal result. Both Universal and Sitelinks are determined
algorithmically, so you can't opt-in to either. You can opt out of
Sitelinks in Webmaster Tools if that helps the situation.

Q: We are a comparison shopping website, (sitename).com, and we power
the ecommerce section of 4 different sites, i.e.
marketplace.healthcentral.com those sites have identical content to
our main site, can this get me penalized?
A (Susan Moskwa): Unfortunately we can't do individual reviews for
every site, but you could start here:
http://www.google.com/support/webmasters/bin/answer.py?answer=66359

Q: Confusion about robots.txt vs rel=nofollow. I don't want to pass
PageRank to my Privacy Policy. Suppose I already blocked /privacy/ in
my robots.txt. Do I also have to use rel=nofollow when linking
internally to /privacy/ to prevent the pass of PageRank?
A (Susan Moskwa): Pages that are blocked by robots.txt can still have
and pass PageRank, so if you don't want that page to get PageRank from
your Privacy Policy page, you should nofollow that link.

Q: How can I get better results in the image search?
A (Reid): Hi - that's a pretty broad question. Maile will be talking
about image search in a few minutes, so I hope that will be helpfull.

Q: Kind of depends on what duplicate content means -- if the sort is
different on a results screen, different products/items will appear on
a given page...but overall it's the same set of products as the
default sort.
A (John Mueller): If the content is generally the same but just in a
different order, I don't think it would provide much original value in
the search results for the user.

Q: I wanna know about duplicate content inside blogs. about
categories, archives, authors, have the same content of the article.
in my webpages im blocking using robots txt, i blocked categories and
archives. is it good?
A (MattD): If your content is the original, I wouldn't recommend
blocking it. If you have content fed in from another site, it might be
smart to use robots.txt as you've said. I'd recommend taking your site
to the Webmaster Help Group as well.

Q: Can I ask a video sitemap question? We sumbitted a video sitemap
back on Feb 19th. In Webmaster Tools, total URL is 11k, but Indexed
URLs are 0. Of the 115 sitemaps off the index, 2 have warnings. Do
video sitemaps just take a long time to get indexed?
A (John Mueller): Video sitemaps take some time to get approved -- it
can take up to 2-3 months.

Q: does a noindex, follow page pass pagerank?
A (Evan): Noindex pages accrue Google PR, and can pass Google PR -
even though as a page in its own right, it does not exist in the
SERP's

Q: What are your views on image replacement versus using alt= on an
image. Is it a bad thing if used legitimately?
A (Susan Moskwa): There are many high-quality sites that use image
replacement techniques (such as Fahrner image replacement) to provide
a better user experience. If you're using this technique in a
legitimate way to benefit your users, you shouldn't have problems.

Q: Would there be a problem with doing a large number of 301 redirects
at once?
A (Susan Moskwa): I would recommend against doing "chained" redirects
(a page redirects multiple times).
A (Susan Moskwa): If you're talking about moving an entire site, or a
large amount of content on your site, you might want to start by
redirecting a small amount of content and see how to move goes before
redirecting a large potion of your site

Q: Why's he using ALT TEXT on text at the bottom of his site - is that
wrong? (sitename).com
A (Evan): Hi, the site Wysz was talking about was
learningguitarnow.com

Q: I setup a webmaster account an submitted my url. I also setup a
Sitemap.xml file. Google reports that the url is indexed and the
Sitemap file is OK yet when I google search my url the result is "No
Documents Found". What have I done wrong???
A (John Mueller): It can take a bit for sites to get indexed, you
might want to post in the webmaster help groups for detailed
suggestions.

Q: So duplicate content can cause page rank issues? I thought you were
able to filter duplicate content?
A (JonathanSimon): If you have mutiple URLs for the same content
within your site, each URL could be attracting it's own links. It
would be better to instead have one page for everyone to link to thus
consolidating the value of all the external links.

Q: For the Guitar lesson site, shoule they 301 the learnguitarnow.com/
index.shtml page to learnguitarnow.com?
A (John Mueller): If that URL is not linked, it should not need to be
redirected. If it's linked, it would be best to remove the links, a
301 could help to speed up the removal.

Q: I was hoping y'all would address the use of display:none and some
basic guidelines for it's use
A (JonathanSimon): As long as the use of display:none is not abused to
selectively hide content from site visitors while at the same time
showing it to search engine crawlers, it should fine to use this.

Q: I see nofollow links in my GWC. Why is that ?
A (John Mueller): That's by design.

Q: I have alread reviewed that, however I have problems in which my
websites are not considered for higher ranking, ever after following
all the steps on http://www.google.com/support/webmasters/bin/answer.py?answer=35769
A (John Mueller): You might want to post about it in detail in the
help groups.

Q: So, how google see websites what receive a lot of good links, by
natural way but use rel="nofollow" in all of its external links?
A (Evan): Hi, could you clarify? Good Site A links to Good Site B, and
Good Site B has rel="nofollow" links?

Q: Please provide opinion on Hackersafe and Authorize.net. Should a
retail store use these services?
A (Susan Moskwa): I would recommend testing whether ...

read more »


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JohnMu Google employee  
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(4 users)  More options Mar 31, 6:42 am
From: JohnMu
Date: Mon, 31 Mar 2008 03:42:03 -0700 (PDT)
Local: Mon, Mar 31 2008 6:42 am
Subject: Re: Webmaster Help transcripts
And here comes the chat transcript :-).

John

----

Adam Lasnik: Welcome everyone :)
Matt Cutts: Chat chat chat!
Wysz: Hello, webmasters!
Ian M: Are Google intending to publish text and audio logs from this
meeting?
John Mueller: Hi everyone!
John Honeck: Chat to "All Participants" is greyed out for me...
Marc Bitanga: Good morning!
Daryl Auclair: So is that John Mueller i can hear typing?
MattD: Welcome to the chat. We're working on the permissions right
now.
Daryl Auclair: Good morning Matt
John Jones: I'll assume that I cannot respond to 'All Attendees'
purposefully? It is a non option for me in the send to drop down.
John Jones: ahh spoke too soon.
Barry Schwartz: hey there
MattD: Looks like the Q&A portion will be working soon. It's separate
from this chat box.
Barry Schwartz: i see Q&A tab
beckysharpe: Got it wrong already - good to be here and I'll try and
keep up ;-)
Adam Lasnik: Hey everyone
jtbandes: Chat is working now, it seems :)
Adam Lasnik: we should be be starting soon :)
Adam Lasnik: and yep, jtbandes, chat is working
John Honeck: Hello people
Adam Lasnik: We should be starting in just a few minutes...
Jesse Craword: Hello
SchoolsGalore: Hello
Matt Cutts: Looks like chat to "All Participants" is working now..
Barry Schwartz: hey everyone
cristina wood: hi all :)
Jacob Weiss: The googlers got it fixed!
Rey Colon: Whats up
Laurent: Bonjour tout le monde
Cassiano Travareli: hello everyone
John Jones: Hello Barry glad to see you on this chat. Can't wait to
see what highlights you write later today and maybe tomorrow. :-)
jimbeetle: hi folks
Brian Harnish: Hello everyone :)
Anderson: hi everyone
Barry Schwartz: i have to write highlights?
Laurent: this is very exciting
Barry Schwartz: :)
vijay: Hello Everyone, Good to see you people here,
Marjory Meechan: Hello
Dan Larkin: Good morning
John Jones: Barry - Well you have to copy and paste quotes and add
your valuable thoughts on the matter.
Barry Schwartz: can someone say something on the phone so we know ur
there
John Honeck: Barry, you could just do lowlights
Barry Schwartz: okay, ill take notes
Anderson: now it is working
SchoolsGalore: Ditto: can someone say something on the phone so we
know ur there
Barry Schwartz: google reader interfers with webex
Jesse Craword: Hello.
Mark: hi everyone
Barry Schwartz: in fact, Matt Cutts, tell Google Reader people they
have a major delay
Barry Schwartz: something is wrong today
John Honeck: Is this the Yahoo webmaster chat?
SchoolsGalore: yay
Korpis, LLC: Hello All Webmasters!
Barry Schwartz: hey john h!
Barry Schwartz: spam the Q&A!
John Honeck: Hi Barry
Manish: hi all
Matt Cutts: Do not spam the Q&A. :)
Barry Schwartz: oh, my bad, :)
Manish: hi matt gud to see u ehere
Barry Schwartz: camera?
Barry Schwartz: where?
jtbandes: I don't see one either
Jesse Craword: No camera for me. :(
Barry Schwartz: we dont see u
Barry Schwartz: video option is turned off
John Honeck: I have video, I think JohnMueller fell asleep
Rey Colon: I have video
Barry Schwartz: where do you see the video option?
Jesse Craword: so it's just some of us that are blind
jtbandes: apparently
Barry Schwartz: hmm
Barry Schwartz: ill close out and reopen
John Honeck: I had to click the Panels, then the arrow to open it
Jesse Craword: tell us if it works
Evan: Sometimes the video does not work on macs.
jtbandes: that doesn't account for everyone though
Jesse Craword: yeah, I'm on WinXP
John Honeck: A/S/PR?
Caleb Queern: Are we allowed to submit our questions for Q&A yet?
Laurent: Could you post the URL of the site ?
Matt Cutts: Caleb, I'd go ahead and submit if you have a Q for the
Q&A.
jtbandes: pictureline.com is what I heard them say
Caleb Queern: Thanks Matt
jtbandes: It's pretty..
Barry Schwartz: let me try firefox :)
Laurent: thanks
Matt Cutts: Yup, pictureline.com is the site that I'm checking out. :)
Laurent: Yes no camera for me (Mac)
John: I'm on Firefox as well
Gary Campbell: Can you push us to the website or screencast it ?
Jesse Craword: I'm on FF, no video
Wysz: We are looking at www. pictureline.com today
jtbandes: Safari (mac), no video
Matt Cutts: I'm not sure that we can screencast the url, but we're
looking at it.
John Honeck: no need for the www ;( whoops
Barry Schwartz: ok, in FireFox I see the shared brower
Barry Schwartz: no video yet
Barry Schwartz: ha, i saw all his email
Jesse Craword: Note that the system req's for webex list Firefox 2 and
a slew of Safari versions as supported, so that shouldn't be an issue
Barry Schwartz: where would i see the video?
jtbandes: How many people are getting video? Press "yes" above so we
can see
John Honeck: wow, whatever they just did messed everything up
Matt Cutts: John, in the lower right there are orange buttons to see
the chat, participants, etc.
Lee: I can see the space image but have no sound?
Jay: Please restate the URL thanks
jtbandes: pictureline.com
Brian Harnish: pictureline.com
Jay: thanks
Barry Schwartz: okay, again, so where would the video be if I saw
it? :)
jtbandes: Hey guys: your screencast seems to be working, go ahead and
pull up the site
Jesse Craword: not seeing the lower right buttons.
jtbandes: nope, no buttons
John: I lost my video
Kiowa: Are we supposed to see the site in the interface?
Barry Schwartz: what was that?
jtbandes: no idea
gaurav doshi: i m back 2 the chat panel
Matt Cutts: We moved from screencasting back to the normal interface.
Anderson: ok
gaurav doshi: ok
Matt Cutts: I'd say for everyone to just look at pictureline.com in
their own browser.
Barry Schwartz: lol
Linda Farm: anyone having trouble with verifying site on google's
website tools?
Ian M: They have the non-www vs www issue :)
Barry Schwartz: linda, its a problem google is fixing
Rob: i dont see the web portioin of the site. only instructions
Rob: ?
Linda Farm: so if my site was removed and i need to be able to verify
to re-submit my site, how do i do that?
Barry Schwartz: linda, more details at http://www.seroundtable.com/archives/016705.html
Linda Farm: so it's a google issue and not our issue?
Barry Schwartz: most likely
Linda Farm: well our website disappeared from google completely. how
do i get it back on or is this a glitch?
Barry Schwartz: ah, then that isnt good
Linda Farm: tell me about it. any ideas?
Rhea Drysdale: linda, disappeared from serps or webmaster central...
if serps something else is going on
Rob: what is the site we are reviewing?
Linda Farm: serps
Ian M: Reinclusion request... but check no spamming happened first
MattD: Linda, can you give me your site?
Rhea Drysdale: eh, find problem, fix and then reinclusion
Linda Farm: www.laborlawcenter.com
Ian M: e.g. if you hired someone to do SEO
Linda Farm: PLEASE HELP
Barry Schwartz: yea, not good http://www.google.com/search?q=site:www.laborlawcenter.com
Linda Farm: I can't resubmit for reinclusion because the verifying is
not working on google tools
Ian M: pictureline.com also has index.php dup content e.g.
http://www.pictureline.com/index.php vs http://www.pictureline.com/
Barry Schwartz: verify will work soon, i think
Linda Farm: it was just working on wednesday, now it's goneplease use
our website as an example for today on how to get your site relisted.
good topic everyone wants to know
Matt Cutts: Linda, not to turn this into a "review my site forum", so
let's take just your case and not do general reviews for everyone.
Matt Cutts: But for your site, I have bad news. Looks like you might
have gotten hacked.
Laurent: I see more and more proxies getting indexed; creating dup
content with pages. Are you going to get them out of the index ?
Rob: what is the URL of the site of the site we are reviewing?
Matt Cutts: Looking on my side, we sent you a message about the site
in our webmaster message center.
Matt Cutts: Check out blog.laborlawcenter.com/2006/08/03/colorado-
mileage-reimbursement-law
Ian M: Are they talking about pictureline.com still?
Doug: Matt would it be possible to take a look at www.vacationrealty.com.
I would greatly appreciate it
Matt Cutts: As of a day or so ago, you had hidden text/links such as
Discount Generic Tenuate Online Tenuate Tenuate No Prescription
Tenuate Diet Pills Buy Tenuate Cod No Rx For Tenuate Tenuate Cheap
Ohio Buy Cheap Tenuate Tenuate Buy Diet Pills Tenuate Tenuate 25mg
Tenuate Dospan 75mg Tenuate Dospan Online Buy Tenuate Dospan Online
Buy Tenuate
Brian Harnish: Ian- yes
gaurav doshi: i cant see the video
gaurav doshi: whatz the procedure for thayt
Matt Cutts: So the short answer is that you may have been hacked.
Barry Schwartz: ouch
Adam Lasnik: http://bodjie.homestead.com/
Linda Farm: what can we do???
Matt Cutts: We tried to warn you via email and a message in the
message center.
Barry Schwartz: matt, can i get that tool?
Linda Farm: should we redo the site? completely remove the blog
section? blog link?
Matt Cutts: On the bright side, once you fix the hacked stuff you
should be able to get back into Google soon.
JD: I thought this stuff wasnt allowed in chat
Matt Cutts: Linda, you'll want to restore to a backup of the site if
you have one. Your webhost may be able to help.
JD: everyone and their is going to be crying why their site isn't
showing up in G
webado - Christina: Webado here - I made it :)
Adam Lasnik: learningguitarnow.com
Evan: Welcome webado
Matt Cutts: Once you get the site fixed, see
http://googlewebmastercentral.blogspot.com/2007/09/quick-security-che...
Linda Farm: If we completely remove the blog affiliation right now,
will that help?
John Honeck: hi Webado
Matt Cutts: for some more tips to protect your site, e.g. patching
your blog.
Darren Wyles: hello people
Manish: Matt I have removed all the external links or nofollowed them
but still I am not getting my PR back ... can u plsssssss help ...

read more »


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Sasch  
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 More options Mar 31, 8:03 am
From: Sasch
Date: Mon, 31 Mar 2008 05:03:40 -0700 (PDT)
Local: Mon, Mar 31 2008 8:03 am
Subject: Re: Webmaster Help transcripts
Nice one... This is much appreciated :-D

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jeff hall  
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 More options Mar 31, 8:37 am
From: jeff hall
Date: Mon, 31 Mar 2008 05:37:04 -0700 (PDT)
Local: Mon, Mar 31 2008 8:37 am
Subject: Re: Webmaster Help transcripts
thanks John.
The big qeustion everyone is asking -  will there be another one?

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Red Cardinal  
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 More options Mar 31, 10:05 am
From: Red Cardinal
Date: Mon, 31 Mar 2008 07:05:59 -0700 (PDT)
Local: Mon, Mar 31 2008 10:05 am
Subject: Re: Webmaster Help transcripts
Great stuff - I missed the first half of this so even the messages are
really useful.

Thanks for all the great advice and help - hope Susan will remember my
small request :)

Rgds
Richard

On Mar 31, 11:42 am, JohnMu wrote:

...

read more »


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JLH  
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 More options Mar 31, 11:50 am
From: JLH
Date: Mon, 31 Mar 2008 08:50:34 -0700 (PDT)
Local: Mon, Mar 31 2008 11:50 am
Subject: Re: Webmaster Help transcripts

Thanks for posting, I didn't follow the Q&A so it was good to see.

Best question of them all, "Q: Is it because I'm French ? "


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Susan Moskwa Google employee  
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 More options Mar 31, 2:27 pm
From: Susan Moskwa
Date: Mon, 31 Mar 2008 11:27:19 -0700 (PDT)
Local: Mon, Mar 31 2008 2:27 pm
Subject: Re: Webmaster Help transcripts

> Q: Confusion about robots.txt vs rel=nofollow. I don't want to pass
> PageRank to my Privacy Policy. Suppose I already blocked /privacy/ in
> my robots.txt. Do I also have to use rel=nofollow when linking
> internally to /privacy/ to prevent the pass of PageRank?
> A (Susan Moskwa): Pages that are blocked by robots.txt can still have
> and pass PageRank, so if you don't want that page to get PageRank from
> your Privacy Policy page, you should nofollow that link.

Probably inevitably, I misspoke (mis-typed?) in the heat of the
moment. Just wanted to clarify that this answer should have read:
"Pages that are blocked by robots.txt can still accumulate PageRank."

A page that's blocked by robots.txt can *have* PageRank, but it can't
*pass* PageRank because we don't crawl it; thus we don't know what
links are on it, so we can't pass PageRank to any of those links.

Note that a page with a noindex meta tag can both accumulate and pass
on PageRank (because we have to be able to crawl it to see the noindex
meta tag, so we'll also be able to see what other pages it links to).


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JLH  
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(3 users)  More options Apr 1, 3:58 am
From: JLH
Date: Tue, 1 Apr 2008 00:58:59 -0700 (PDT)
Local: Tues, Apr 1 2008 3:58 am
Subject: Re: Webmaster Help transcripts
Here's the audio, specially for JohnMu:

http://www.jlh-design.com/2008/04/webmaster-help-audio/


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beckysharpe  
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(3 users)  More options Apr 1, 4:28 am
From: beckysharpe
Date: Tue, 1 Apr 2008 01:28:14 -0700 (PDT)
Local: Tues, Apr 1 2008 4:28 am
Subject: Re: Webmaster Help transcripts
I can see it's a day for staying alert;-)

On Apr 1, 8:58 am, JLH wrote:


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