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Susan Moskwa Google employee  
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(3 users)  More options Aug 25 2007, 2:41 am
From: Susan Moskwa
Date: Fri, 24 Aug 2007 23:41:06 -0700
Local: Sat, Aug 25 2007 2:41 am
Subject: How to become a Webmaster Help superstar
When I look at the posting statistics in this forum, I'm floored by
how often some of you post--and with helpful, content-filled
responses, too! A lot of what Googlers do on this forum is
"silent" (we take back your feedback/suggestions to our teams,
investigate problems that you report, etc., and we don't usually post
an update every time we do so), so I certainly won't be approaching
"top poster" status anytime soon; but it's obvious to me that many of
you must have following threads down to a science. Would you mind
sharing some of your productivity tips?

How do you keep up with what's going on? Do you use the Google Groups
UI? Do you use our RSS feeds to follow threads? How do you decide
which threads to read? Do you stop by a couple times a day, or are you
constantly following new posts as they come in? I'd love to pick your
brains and get some ideas on how to become a more efficient/effective
participant during the time I spend here.

Thanks in advance!


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Red Cardinal  
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(2 users)  More options Aug 25 2007, 4:10 am
From: Red Cardinal
Date: Sat, 25 Aug 2007 01:10:40 -0700
Local: Sat, Aug 25 2007 4:10 am
Subject: Re: How to become a Webmaster Help superstar
I'm a very minor poster here, but I do try to drop by every day when
possible.

Sorry to be negative, but the search here sucks - I generally have to
view my profile to find threads I posted to.  I'm reluctant to start
adding feeds to my reader in order to keep up.  I wouldn't mind
getting an alert when a thread is updated (if I can specify on a
thread-by-thread basis only).

In terms of what to read - I check for post count and sometimes the
starring to decide whether to read particular threads.  Also look at
the last poster - some folk are very worthy of a read.

Ignore virtually all threads about pagerank going from 4 to 3 'I'm
worried about my pagerank'.  Might be interesting to see if there is
any correlation between thread title and responses given.  Not sure if
JohnMu looked at this previously.

Rgds
Richard

PS - I'm sure you wont remember the issue I got in touch with about
previously, but I followed up during the week [#176342323]

On Aug 25, 7:41 am, Susan Moskwa wrote:


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IceGiant  
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(1 user)  More options Aug 25 2007, 5:50 am
From: IceGiant
Date: Sat, 25 Aug 2007 02:50:29 -0700
Local: Sat, Aug 25 2007 5:50 am
Subject: Re: How to become a Webmaster Help superstar
Again, I'm a relatively low-volume poster here.
Ditto on the Cardinal's comment about the search; I mainly use my
profile to keep track of things but, depending on my personal activity
level, I also occasionally bookmark threads if they're in a busy group
and likely to disappear into oblivion after five minutes.

I try to stop by at least once a day when time/work allows.
As for determining factors about what I read, post title & snippet
[Good point there about trying to correlate title with response
numbers], reply count, starring and the thread-starter & last-poster
all play a role.
Now that I think about it, it's kind of hard to rationalise. I just
scan my way down the page(s) to see what may be interesting.

Cheers

Sasch

On Aug 25, 9:41 am, Susan Moskwa wrote:


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JohnMu  
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(1 user)  More options Aug 25 2007, 7:46 am
From: JohnMu
Date: Sat, 25 Aug 2007 11:46:24 -0000
Local: Sat, Aug 25 2007 7:46 am
Subject: Re: How to become a Webmaster Help superstar
Hi Susan
I would post a lot more, if only the groups had a mobile-friendly
interface :-)

When I am short on time, I concentrate on the following kinds of
threads:
- go back to page 30 (aka the day before yesterday, lol) and check
threads that either have no responses or only two or three, with the
last one not by one of the "trusted regulars"
- threads that come back with repetitive posting by the "trusted
regulars" (ie if they post more than once, it is likely something
interesting)
- threads started by one of the "trusted regulars"
- threads older than a day or so, last responded to by one of the
"untrusted regulars" (when I can imagine that the answer was not
correct and I don't want to leave it at that)
- threads where I notice that old myths are being dug up
- "hacks" (mention that and I'll come for a visit :-); I even have
alerts on various forms of that for these groups)
- complicated technical issues with weird calculations, algorithms,
etc. (brain-food)

A sure way to make sure that I don't reply:
- starting the same thread in multiple groups or multiple times in the
same group (I want a delete button, heh).
- lots of exclamation points in the title (ok, sometimes it works)

What I try to avoid:
- grabbing the first answer to a thread. There are so many really
great people here and I don't want to take their chance at getting a
great first-response in. That includes a lot of new users.
- posting when upset

When I have the time, I'll ignore most of that and just post whenever
I can, haha, day and night.

The big problem is, as I see it, that there are so many new threads
being posted in the main group that if you only check once a day, you
are bound to miss many of them (the average front-page time is way
under 24 hours, on the days I checked). The best time to get work done
(in the groups) seems to be morning my time (say 7:00-12:00 UTC),
since the US is asleep and the number of new threads isn't growing
exponentially. Too much online activity can be bad for answering a
poster: it makes it hard to spend the time required to write out a
good answer. Sometimes a good answer that takes 30 minutes to work out
and write down can save a thread from going back and forth over days.

My workflow: When I reply to a topic, I star the thread. That way I
can track to see when people respond. When a topic is vital, I will
subscribe to it via email. Sadly, sometimes the stars and the email
subscriptions fail, so you have to be on the watchout all the time.

The #1 problem that really kills post frequency of the regulars is ...
technical difficulties. "Groups down" is one thing, but postings
disappearing is even worse. Stars not working. Email alerts not
working. Posting and getting the "all ok" but then the post
disappearing. It's hard to justify spending time here, helping people,
when you see your work going to /dev/nul. It appears to be better now,
but it would be really nice that IF things were going whacko, some
sort of notification was given right away. It's no problem to go away
and do something else for a day, if you know it's being worked on. But
going in and answering posts for an hour or more only to find out that
all of your work was for nothing... is extremely frustrating... and it
remains frustrating for a long time afterwards.

The #2 problem is something JLH mentioned once (or twice? not sure):
Googler participation. I hope we can push that up a bit (a lot?)!!!
His comment, and it's really how I see it as well (and saw it in the
past years here): "Log on and just tell us the weather, what you had
for dinner, the local time, if there is such thing as a -XXX penalty
(whoops I snuck a real one in there!!), what's heavier a pound of
feathers or a pound of gold, anything would be appreciated. Any
comments with a blue badge lets us know that we are not alone there."
Imagine doing hours of "Google" support here and not even being
certain that "the company" notices.

Oops, that one turned out rather long :-).

Something to ponder until I bother you with even more suggestions: how
about something like this: http://www.eeqp.com/ for the groups? I
lived off of the ticker for two months and managed to do over 1800
posts in that time.

John


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cass-hacks  
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(1 user)  More options Aug 25 2007, 8:10 am
From: cass-hacks
Date: Sat, 25 Aug 2007 05:10:25 -0700
Local: Sat, Aug 25 2007 8:10 am
Subject: Re: How to become a Webmaster Help superstar

> How do you keep up with what's going on?

Read every new post and track old ones through the "Active Older
Topics" interface.

> Do you use the Google Groups UI?

Yes, along with a little help from my "friends".  ;-)

> Do you use our RSS feeds to follow threads?

Nope.  Does it work?

> How do you decide which threads to read?

I don't decide, I read them all.  The question is, which threads do I
decide to reply in.

> Do you stop by a couple times a day, or are you
> constantly following new posts as they come in?

I"ll say constantly, but I have a "helper" so that I know when there
is a new thread or a reply to something I am watching. Also, I work on
a bajillion different things during a given day and take often breaks
in between finishing a page or touching up a script or when switching
from one project to another so I have lots of short breaks that I see
what is waiting and then go from there.

> I'd love to pick your
> brains and get some ideas on how to become a more efficient/effective
> participant during the time I spend here.

Then you'd not be wanting to pick my brain.  Effective, brute force
usually is, but efficient, no way.

Craig


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dockarl  
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(1 user)  More options Aug 25 2007, 10:01 am
From: dockarl
Date: Sat, 25 Aug 2007 07:01:23 -0700
Local: Sat, Aug 25 2007 10:01 am
Subject: Re: How to become a Webmaster Help superstar
Hmm.. Susan, I usually follow a similar strategy to John.

First and foremost I scan down the page for items without a response -
there is usually a reason - either the question is one we don't have a
standard answer for (I like them) or more likely, the person hasn't
put the question in a way that is clear - so I'll often prompt them a
bit and try and get the ball rolling.

Then I scan the second page, in particular if there are older posts
without an responses from people I know / trust.

If there is something in particular that seems to be a common problem
that we all don't have a real answer to, I like to start a thread abt
it, but I haven't done that in a while.

more thoughts in the morning..

M

On Aug 25, 10:10 pm, cass-hacks wrote:


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djc  
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(2 users)  More options Aug 25 2007, 10:12 am
From: djc
Date: Sat, 25 Aug 2007 07:12:33 -0700
Local: Sat, Aug 25 2007 10:12 am
Subject: Re: How to become a Webmaster Help superstar

>>Do you use our RSS feeds to follow threads

ahh, that's a no as half the time, they don't work

>>Do you stop by a couple times a day

Depends on my day but usually yes

As for what I respond to...it's more like "What I don't respond to"
If there are multiple posts asking the very same thing on the very
same day, I have started to skip some rather than post "Hey you? Can't
you read?"

For following threads I use whichever of the two is working favorites
(aka Stars) or my profile.  When short on time,  I quickly scan the x
new of x which is next to never working on all threads, just some of
the threads.

If Google Groups functions all worked even "most" of the time,
everyone could be more productive.

On Aug 25, 1:41 am, Susan Moskwa wrote:


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silverstall  
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(2 users)  More options Aug 25 2007, 12:10 pm
From: silverstall
Date: Sat, 25 Aug 2007 09:10:48 -0700
Local: Sat, Aug 25 2007 12:10 pm
Subject: Re: How to become a Webmaster Help superstar
A good frined of mine is a Doctor in  pyschology and she pointed out
that forums by their very nature can become addictive. Many who make a
post will return to see if a response has been made  and then go on to
make another post in reply. Whilst doing that they see another thread
upon which they can't resist a post -and so it goes on feeding a
desire to communicate/help or whatever, in much the same way as any
addiction.
A common trait of those with addictive personalities is that they have
a fearsome memory of the subject-matter of their addiction - e.g. card-
counting gamblers or which horse came third in the 1986 derby etc.  I
think for some it boils down to their personal memory of all the
threads they have been involved with. Not that i am saying those who
regularly post have an addictive personality, as those above who are
here to geniunly help have their own productivity tools, however she
thinks from occasionally viewing this forum that some show signs of a
memory that can only be associated with an addictive personality.

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Sebastian  
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(1 user)  More options Aug 25 2007, 6:50 pm
From: Sebastian
Date: Sat, 25 Aug 2007 22:50:34 -0000
Local: Sat, Aug 25 2007 6:50 pm
Subject: Re: How to become a Webmaster Help superstar
First of all: CONGRATS Susan & Nick! :)

I admit that I didn't post much recently due to my workload and a
recently popped up time waster stealing more than 100% of my spare
time (moving my blog from Blogger to WordPress because many readers
told me that they can't handle the Blogger thingy), but here is what I
do when I've time on my hands.

No. Err. Start over. Here is what I did way back when everything
worked somewhat smoothly (I'm referring to the old sitemaps group). I
tagged all threads I've posted to or which had interesting contents.
That means I read everything. First thing in the morning was to check
my favorites list for new replies and cover that. Next I went to the
main page, read everything and replied where I was able to contribute
something useful.

Since all that is broke nowadays (thread tags don't really work, way
more posts so that I can't read everything) I changed my behavior. Now
I'm checking the main section for unanswered threads with a somewhat
meaningful title and threads where I've posted a reply (hopefully
still tagged, for obvious reasons I miss out on some replies to my
stuff and increase the number of unanswered direct questions). I avoid
large threads because I think they're 80% trolled and don't reply to
PageRank stuff or sitelinks questions any more. Ok, I tell noobs that
toolbar PR is just for fun.

When in time pressure, I just check out this section. All attempts to
use RSS-ish stuff to automate things turned to miserable failure
projects. I never used email options coz my inbox gets stuffed enough.
I stick with the UI.

As for the silent reading, please ask the group folks to add a flag
"read by a Googler" at least for posts passing by the average BS
detector. ;)

And when we're talking about regular superstars, there's only JohnMu
who deserves this award, and since you've shanghaied him we've to live
without rockstars here, at least for a while. ;) I'm looking forward
to praising you in the same way soon! :)

All the best!
Sebastian

On Aug 25, 6:10 pm, silverstall wrote:


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dockarl  
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(2 users)  More options Aug 25 2007, 11:12 pm
From: dockarl
Date: Sat, 25 Aug 2007 20:12:19 -0700
Local: Sat, Aug 25 2007 11:12 pm
Subject: Re: How to become a Webmaster Help superstar
Seems like a common theme here seems to be that the UI is seriously
flawed - particularly for keeping track of threads you've commented on
and have received replies - sure, you can do that with the 'email
replies to me' option - but if you're replying to lots of theads, the
'more options' -> 'email me replies' little hidden facility is a bit
of a dog leg with each thread - I seriously think that there should be
a more visible way to enable these emails - like perhaps a button?

That would not only help us, but it would also stop people from
posting, forgetting they'd posted, and never coming back to check.

doc

On Aug 26, 8:50 am, Sebastian wrote: