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SimplySmitten  
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 More options Oct 5 2008, 8:51 am
From: SimplySmitten
Date: Sun, 5 Oct 2008 05:51:39 -0700 (PDT)
Local: Sun, Oct 5 2008 8:51 am
Subject: Items Being Filtered by Googles Defaulted Image Safe Search Filter
I have a handful of products that have been indexed upon submitting my
product feed, however, only these products will appear when the safe
image filtering (default) is turned OFF on Google's search peferences.
These products are dog clothing and the images are far from
questionable.  I have changed the names, content, everything, but
can't change the images.... Can anyone see something about these that
I cannot?

With this feature on, however, these items show in google base and
google's regular web searches but just not shopping.

With the image filter ON by default, typing in -

Hooded Dog Sweatshirt SimplySmitten.com

returns 1 item

With image filtering option OFF in the google perferences

returns 8 items

These are the ones in question:

Hooded Dog Sweatshirt - Football
Hooded Dog Sweatshirt - Baseball
Hooded Dog Sweatshirt - Soccer
Hooded Dog Sweatshirt - Basketball
Hooded Dog Sweatshirt - Hockey

Sporty Fleece Dog Pullover - Blue
Sporty Fleece Dog Pullover - Pink

The image names are like the product ie: sportfleece_blue.jpg

Any help would be appreciated as this simply has me stumped now.


 
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SimplySmitten  
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 More options Oct 5 2008, 10:03 pm
From: SimplySmitten
Date: Sun, 5 Oct 2008 19:03:03 -0700 (PDT)
Local: Sun, Oct 5 2008 10:03 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Is there anyone that can assist me with this or point me in the right
direction?

On Oct 5, 8:51 am, SimplySmitten wrote:


 
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webado  
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 More options Oct 5 2008, 10:39 pm
From: webado
Date: Sun, 5 Oct 2008 19:39:46 -0700 (PDT)
Local: Sun, Oct 5 2008 10:39 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Your robots.txt file is invalid. You must not have any blank lines in
between rows of directievs for a given user agent. The sitemap line
needs tobe at the end, after one blank line from the last directive.

After cleaning it up and consolidating some of the directives to use
just a prefix, here it is:

User-Agent: *
Disallow: /admin/
Disallow: /cache/
Disallow: /cert/
Disallow: /debug/
Disallow: /download/
Disallow: /ext/
Disallow: /includes/
Disallow: /pear/
Disallow: /pub/
Disallow: /temp/
Disallow: /test/
Disallow: /templates/
Disallow: /tmp/
Disallow: /_search_extra_fielda.php
Disallow: /account
Disallow: /add_checkout_success.php
Disallow: /address_book
Disallow: /advanced_search_result.php
Disallow: /affiliate_
Disallow: /cancel_order.php
Disallow: /change_order.php
Disallow: /check_lang.php
Disallow: /checkout_
Disallow: /cookie_usage.php
Disallow: /create_account
Disallow: /curl_
Disallow: /down_for_maintenance.php
Disallow: /ec_process.php
Disallow: /iam.php
Disallow: /ipn.php
Disallow: /intro.php
Disallow: /intro1.php
Disallow: /links_submit.php
Disallow: /load.php
Disallow: /login.php
Disallow: /logoff.php
Disallow: /password_forgotten.php
Disallow: /paypal_
Disallow: /popup_
Disallow: /printorder.php
Disallow: /product_reviews.php
Disallow: /pw.php
Disallow: /redirect.php
Disallow: /reorder_reminders.php
Disallow: /rss.php
Disallow: /seo.php
Disallow: /shipping_estimator
Disallow: /shopping_cart.php
Disallow: /ssl_check.php
Disallow: /vvc_display.php
Disallow: /wpcallback.php

Sitemap: http://www.simplysmitten.com/xml_sitemap.php

I question some of the uris you are blocking - are they in any way
encountered during navigation? Are they standalone pages? For instance
curl_proxy_install.php - is that even something met in a crawl? I
redureced it to curl_ - I doubt you have other pages you want indexed
that are prefixed by curl_ .

On Oct 5, 10:03 pm, SimplySmitten wrote:


 
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SimplySmitten  
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 More options Oct 6 2008, 8:01 am
From: SimplySmitten
Date: Mon, 6 Oct 2008 05:01:34 -0700 (PDT)
Local: Mon, Oct 6 2008 8:01 am
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Webado,

Wow, I don't know what to say! Thank you so much! The was well beyond
what I ever expected as a response or assistance.  I would have never
looked in this direction and thought I had that robots.txt air tight.
I will give it a few weeks and see if I see any improvement which I am
sure I would have to.  Again, this was far more than I could ever
expect and thank you.

On Oct 5, 10:39 pm, webado wrote:


 
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SimplySmitten  
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 More options Oct 6 2008, 4:41 pm
From: SimplySmitten
Date: Mon, 6 Oct 2008 13:41:55 -0700 (PDT)
Local: Mon, Oct 6 2008 4:41 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Webado,

In thinking about this, may I ask how our invalid robots.txt file
caused google shopping to filter only 7 items from the safe image
search and not the other 280+? In addition, these 7 products showed on
Google Base without issue.  Just curious.

On Oct 5, 10:39 pm, webado wrote:


 
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Susan Moskwa Google employee  
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 More options Oct 6 2008, 7:05 pm
From: Susan Moskwa
Date: Mon, 6 Oct 2008 16:05:48 -0700 (PDT)
Local: Mon, Oct 6 2008 7:05 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Hi SimplySmitten,

I don't seem to be able to reproduce the same filtering you were
seeing, but if there's truly an issue with incorrect SafeSearch
labeling, check out the last item in this blog post for how to get it
looked at:

http://googlewebmastercentral.blogspot.com/2008/03/taking-advantage-o...


 
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SimplySmitten  
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 More options Oct 7 2008, 10:49 am
From: SimplySmitten
Date: Tue, 7 Oct 2008 07:49:57 -0700 (PDT)
Local: Tues, Oct 7 2008 10:49 am
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Let me provide an easier example

SafeSearch Filtering
Google's SafeSearch blocks web pages containing explicit sexual
content from appearing in search results.
  Use strict filtering (Filter both explicit text and explicit images)
*Use moderate filtering (Filter explicit images only - default
behavior)
 Do not filter my search results.

In Google Shopping type in football simplysmitten
you will get 2 results with Google's Safe Image Filter being on by
default. Then while these results are showing, change the preferences
to NOT filter my search results and after it saves, I will have three
results.

The link you provide was helpful to confirm I already took all the
steps necessary to correct this issue which includes asking for help
here.

On Oct 6, 7:05 pm, Susan Moskwa wrote:


 
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SimplySmitten  
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 More options Oct 7 2008, 5:20 pm
From: SimplySmitten
Date: Tue, 7 Oct 2008 14:20:42 -0700 (PDT)
Local: Tues, Oct 7 2008 5:20 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Susan,

I am attempting to report this issue to Google, this is the last part
of the blog that you referred me to for direction:

Image search: Increase your visibility.
One panelist presented a case study in which a client's images were
being filtered out of search results by SafeSearch because they had
been classified as explicit. If you find yourself in this situation
and believe your site should not be filtered by SafeSearch, use this
contact form to let us know. Select the Report a problem >
Inappropriate or irrelevant search results option and describe your
situation.

When I click the contact form link, it takes me to
http://www.google.com/support/bin/request.py?form_type=user&stage=fm&...

But none of the options provided for support apply to this situation
and there is no Report a problem link.

Any ideas or suggestions.  This is getting unbelievable now for 7
products...

Thanks!

On Oct 6, 7:05 pm, Susan Moskwa wrote:


 
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Susan Moskwa Google employee  
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 More options Oct 7 2008, 7:01 pm
From: Susan Moskwa
Date: Tue, 7 Oct 2008 16:01:56 -0700 (PDT)
Local: Tues, Oct 7 2008 7:01 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Ah, I see what you mean--it looks like that contact form has changed
since that blog post was published.

For now I'd recommend doing what that page suggests--posting your
issue in the Web Search help group ( http://groups.google.com/group/Google_Web_Search_Help
). I'll also try to ask around internally to see if there's any other
way to get something like this looked at.


 
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SimplySmitten  
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 More options Oct 8 2008, 8:31 am
From: SimplySmitten
Date: Wed, 8 Oct 2008 05:31:39 -0700 (PDT)
Local: Wed, Oct 8 2008 8:31 am
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Susan,

I wrote to Google Base Team [[email address]] via one of
the forms on this page, even though it was not a form for this. I
included the contents of my original post to them WITH  examples, and
here is the reponse:

Hello,

Thank you for your email. I would like to inform you that Google Base
uses technology similar to that employed on Google to automatically
determine the relevance of an item to each query. This may include
removing items deemed adult in nature when SafeSearch is enabled.

If you feel that your item has been incorrectly categorized as adult,
we recommend removing any mature language or content from your item.
However, as our results aren't biased by human intervention, we're
unable to provide specific guidelines for making your items appear
when SafeSearch is enabled.

Please know that we're constantly working to make our search results
more relevant. If you've found examples of items that you feel should
be filtered with SafeSearch, please reply to this email with examples.
Due to the large volume of emails we receive, we can't promise a
personal reply to each individual example. However, we'd like to
assure you that we value your feedback, and we'll use this information
to help improve our products and services.

Please let me know if you have any further questions or concerns.

Sincerely,

Rakesh
The Google Team

On Oct 7, 7:01 pm, Susan Moskwa wrote:


 
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SimplySmitten  
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 More options Oct 8 2008, 8:54 am
From: SimplySmitten
Date: Wed, 8 Oct 2008 05:54:50 -0700 (PDT)
Local: Wed, Oct 8 2008 8:54 am
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
I removed from these 7 products the one thing they all had in common
which was the words muff-styled or muff styled pocket and will publish
on our live store in next few days and then to google base, I will
update this next week with a status. I have a good feeling that this
may do the trick but will not understand if it does as muff style
comes up for my searches of dog products with safe search on as these
do not.

On Oct 8, 8:31 am, SimplySmitten wrote:


 
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bobgentry  
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 More options Oct 8 2008, 11:59 am
From: bobgentry
Date: Wed, 8 Oct 2008 08:59:28 -0700 (PDT)
Local: Wed, Oct 8 2008 11:59 am
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
I seem to be having a similar problem none of my images show in image
search when safesearch is switch on even although there is no adult
content. what is the best way to resolve this?

 
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Susan Moskwa Google employee  
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 More options Oct 8 2008, 12:49 pm
From: Susan Moskwa
Date: Wed, 8 Oct 2008 09:49:46 -0700 (PDT)
Local: Wed, Oct 8 2008 12:49 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Hi folks,

Since that contact form no longer goes to the Image Search team, the
preferred method for getting this sort of thing looked into is now to
post it in this group, and a Googler will pass it along to the right
team.

SimplySmitten, I've passed your issue along for the Images team to
look at.
bobgentry, if you'll post the details of your issue (example URL,
queries that show this filtering, etc.), I'll pass it along as well.


 
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bobgentry  
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 More options Oct 8 2008, 2:09 pm
From: bobgentry
Date: Wed, 8 Oct 2008 11:09:04 -0700 (PDT)
Local: Wed, Oct 8 2008 2:09 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter

Thanks susan,

I'm just doing site:www.dees-fancydress.co.uk in the image search.
With the medium safe filter on I see no returns. If I switch the safe
filter off I get 60 images returned.
Thanks for your help.

Bob.

On Oct 8, 5:49 pm, Susan Moskwa wrote:


 
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Susan Moskwa Google employee  
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 More options Oct 8 2008, 4:08 pm
From: Susan Moskwa
Date: Wed, 8 Oct 2008 13:08:16 -0700 (PDT)
Local: Wed, Oct 8 2008 4:08 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
No problem, I've passed it along.

 
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SimplySmitten  
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 More options Oct 9 2008, 11:44 pm
From: SimplySmitten
Date: Thu, 9 Oct 2008 20:44:07 -0700 (PDT)
Local: Thurs, Oct 9 2008 11:44 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Susan,

I removed the muff-style and muff style from these 7 product
descriptions and am no longer being filtered by the Google Safe
Search.  I question as to why this would work as the default safe
search filters explicit images only and this was in the content....
However, this may not have been the fix as I did correct the
robots.txt file in this time and contacted the Google Base team in
this time. I do believe that removing muff-style and muff style did
correct it as it was then that the issue immediately resolved...

All very very odd and very very fustrating.

Thank you for your help with this matter.

On Oct 8, 8:54 am, SimplySmitten wrote:


 
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webado  
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 More options Oct 9 2008, 11:50 pm
From: webado
Date: Thu, 9 Oct 2008 20:50:19 -0700 (PDT)
Local: Thurs, Oct 9 2008 11:50 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Is "muff" in any way an adult notion?

On Oct 9, 11:44 pm, SimplySmitten wrote:


 
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RebeccaSharpe  
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 More options Oct 10 2008, 4:38 am
From: RebeccaSharpe
Date: Fri, 10 Oct 2008 01:38:32 -0700 (PDT)
Local: Fri, Oct 10 2008 4:38 am
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Very adult, I'm afraid ;-)

On Oct 10, 4:50 am, webado wrote:


 
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Susan Moskwa Google employee  
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 More options Oct 20 2008, 8:47 pm
From: Susan Moskwa
Date: Mon, 20 Oct 2008 17:47:09 -0700 (PDT)
Local: Mon, Oct 20 2008 8:47 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
On Oct 9, 8:44 pm, SimplySmitten wrote:

> I removed the muff-style and muff style from these 7 product
> descriptions and am no longer being filtered by the Google Safe
> Search.  I question as to why this would work as the default safe
> search filters explicit images only and this was in the content....

Hi Simply,

As far as I can tell this isn't actually an image issue. SafeSearch
acts on a variety of our search verticals, not just Image Search. When
I did a site: search for your site on Image Search, I got the same
results with or without SafeSearch on. The only difference in results
that I could produce was, as you mentioned earlier, in Google Products
(for [football simplysmitten]). This is unrelated to Image Search and
thus it's very likely that changing the content of those pages helped.


 
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webado  
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 More options Oct 20 2008, 10:03 pm
From: webado
Date: Mon, 20 Oct 2008 19:03:33 -0700 (PDT)
Local: Mon, Oct 20 2008 10:03 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter

On Oct 10, 4:38 am, RebeccaSharpe wrote:

> Very adult, I'm afraid ;-)

Shows how much I know ;)


 
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martymagic  
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 More options Nov 3 2008, 6:53 pm
From: martymagic
Date: Mon, 3 Nov 2008 15:53:31 -0800 (PST)
Local: Mon, Nov 3 2008 6:53 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Hi Susan,
Could you help with http://www.martymagic.com ? We are a jewelry
design site and none of our images are being displayed with default
Safesearch on. An easy way to test is to image search on "tree sloth
jewelry". We appear first with the filter off. Disappear with moderate
filter on. This is killing our business.
Thanks,
Art Bobroskie for  martymagic.com

 
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Susan Moskwa Google employee  
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 More options Nov 3 2008, 7:45 pm
From: Susan Moskwa
Date: Mon, 3 Nov 2008 16:45:49 -0800 (PST)
Local: Mon, Nov 3 2008 7:45 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Art, I've passed your case along to the Images team.

 
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davidfree  
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 More options Nov 5 2008, 10:11 am
From: davidfree
Date: Wed, 5 Nov 2008 07:11:15 -0800 (PST)
Local: Wed, Nov 5 2008 10:11 am
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Hi Susan,
I have another case here in Germany - www.jolie.de - could you kindly
forward that, too?

The pictures of the site www.jolie.de are almost completely labeled as
adult in image search, although it is mainly a woman´s site about
fashion, celebrities, health, wellness, and yes, about "love and
sex"...

What is really strange: if you do search site:jolie.de in image
search, some of the pictures of jolie.de appear in safe search, but
mainly those, that have been "borrowed" and appear on other sites...
So the pictures themselves are NOT labeled adult, but the whole
page.... (which shouldn´t be the case, either)

Any help would be appreciated!

best regards,
David

On 4 Nov., 01:45, Susan Moskwa wrote:


 
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Susan Moskwa Google employee  
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 More options Nov 5 2008, 12:25 pm
From: Susan Moskwa
Date: Wed, 5 Nov 2008 09:25:27 -0800 (PST)
Local: Wed, Nov 5 2008 12:25 pm
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
I'll ask the team to check it out.

 
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martymagic  
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 More options Nov 18 2008, 6:02 pm
From: martymagic
Date: Tue, 18 Nov 2008 15:02:00 -0800 (PST)
Subject: Re: Items Being Filtered by Googles Defaulted Image Safe Search Filter
Images are appearing again with moderate safesearch on. The tree sloth
charm is back. Thank you so much. --Art B.

On Nov 3, 4:45 pm, Susan Moskwa wrote:


 
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