Revamping the Webmaster Tools Help Center - we need your ideas! - Suggestions & feature requests -- webmaster-related only, please

Message from discussion Revamping the Webmaster Tools Help Center - we need your ideas!

djc

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More options May 31 2007, 10:29 am

From: djc

Date: Thu, 31 May 2007 07:29:35 -0700

Local: Thurs, May 31 2007 10:29 am

Subject: Re: Revamping the Webmaster Tools Help Center - we need your ideas!

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How many times a day do the same 5 or 6 questions get asked?
I'd like to see a GIANT red font link that reads "Commonly Asked
Questions"

I'd also like a detailed section called "Common Myths" with a link
that is displayed prominently - self explanatory

Having more Googlers participate would also be a very big plus. Since
the announcement was made that more would be joining, I can't say that
I've seen much evidence that they actually have. Even if they feel
the question has been answered, having a Googler post a more detailed
reply or just an acknowledgment that the response is correct would let
people know that Google is listening.

On May 30, 11:17 pm, Riona MacNamara wrote:

> Hello webmasters!

> We're planning to restructure the Webmaster Tools Help Center to
> improve the way we organize and present help content. We want to make
> sure that our content is technically accurate, relevant, and up to
> date, and that it's easy to navigate and find exactly what you're
> looking for. Is the content broad enough in scope? Deep enough in
> detail? Does it have the right mix of instructional and conceptual
> info?

> If you've used the Help Center - and, just as importantly, if you
> haven't - your feedback is invaluable to us. For example:

> - Do you use the Help Center? Is it easy to find information, and is
> the information accurate? Is the Help Center -- well, helpful?
> - If you don't use it, why not? What other sources of information have
> been more useful to you? What's missing?
> - What's your biggest complaint about the Help Center?
> - What do you like best?
> - When you go to the Help Center, do you browse the topics? Or do you
> search?

> Post right here. We'll check in regularly, and we really appreciate
> your ideas.

> Thank you for helping Google improve our Help Center.

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