> Some of you have noticed that a few of my colleagues and I have been
> very quiet lately in the Google Webmaster Help Group. I can assure you
> we haven't been hunting wabbits ... and though we've continued to spot
> and escalate many situations in the background, that's not all we've
> been doing, either.

> Aside from sharing information via interviews and chatting with
> webmasters in person around the globe (Australia, China, Germany, the
> U.K., the U.S.), we've been learning how to bring this Google Group to
> the next level. This has involved online communications workshops,
> training in spotting issues, and even (eeek!) a review of important
> legal issues.

> The one thing we haven't had to gain, though, is an appreciation for
> webmaster concerns and an eagerness to address them. Over the next
> weeks, you'll start to slowly but surely see posts from Googlers who
> are new to the Group. What's notable is that these aren't customer
> service folks we've newly hired for this role; these are experienced
> Google Search Quality team members who came up to me and Vanessa Fox
> asking to spend part of their work time participating here.

> You'll be able to spot and verify these folks' status as a Googler by
> the "G" badge you see next to their name on posts. And while they
> clearly know their stuff, it may take them a short bit to get their
> "Group legs," so welcome 'em and be nice, okay? :)