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Sam I Am  
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(1 user)  More options Aug 27 2007, 9:04 am
From: Sam I Am
Date: Mon, 27 Aug 2007 06:04:10 -0700
Local: Mon, Aug 27 2007 9:04 am
Subject: Going on 4 months; what more can we try?!
Hi everyone,

Those of you posting more regularly will already know our site was hit
by some kind of Google penalty about 4 months ago. From one day to the
next, Google traffic was more than halved. I think we have tried just
about everything now, but there has been ZERO improvement. I'll list a
few recent things we tried and I'd be keen to hear what else we can
do.....

* redesigned the site and made all navigation text links to avoid a
possible red flag with images as navigation. Cut down somewhat on load
time due to this.
* already had no followed a lot of external links, but have now
encrypted them and stuck them behind a robots.txt file.
* given google an incredibly strict robots.txt file to limit what it
has to crawl.
* made some redirects which were 302 (to our login page) into a
301...

Emails to both Matt Cutts and Adam Lasnik went unanswered (of
course).

The site is large, has 20 000 back links being reported in webmaster
tools, an active community of users and only unique content. It should
be easy to crawl and is well structured from a semantics point of
view. Everything is on topic and there are no bad neighboorhood
links.

We expect to rank top ten for terms like 'travel blogs', 'travel
forums', 'wiki travel guide', 'travel photography' and related terms,
all without quotes. In Yahoo and MSN we do. Actually we ranked top ten
for 'travel forums' until a few days ago but that seems to have
dropped now too (I didn't think it could get any worse, but it
obviously might?!).

The site is still being crawled and some pages still rank well, but
terms like 'wiki travel guide', for which there are only 4 global
sites that exist do not see us in the top 50 (I give up after that).

Aside from of course suing Google for dropping a site that complies
with their terms (I would seriously consider this if I thought it
would give me the answer as to what has caused this) what else can I
do? I'm worried some hack/proxy issue/negative seo has caused this to
happen but without Google sharing what they see as the problem, it
seems impossible to fix since it can't seem to be found by anyone :(

I always thought Google wanted to list the best results per search
term, but have seriously lost faith in their ability to do this based
on our own experiences.

Sam


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Robbo  
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(1 user)  More options Aug 27 2007, 1:40 pm
From: Robbo
Date: Mon, 27 Aug 2007 10:40:02 -0700
Local: Mon, Aug 27 2007 1:40 pm
Subject: Re: Going on 4 months; what more can we try?!

Sam

You say:

> I'll list a few recent things we tried ...

Have you allowed enough time for these "recent" things to take full
effect?

> * made some redirects which were 302 (to our login page) ....

Can you be more specific about this?  Do you mean that if a request
for PageA is made by someone who has not logged in they are 301'd to
the login page?  If so, it would to follow that the page that you are
301 redirecting FROM would be dropped from the indexes.   If you have
other links to PageA, that would only add to the confusion!
Hopefully this is NOT what you mean.

> The site is large, has 20 000 back links...

Yahoo reckons that less than a thousand of these are unique URLs.

> We expect to rank top ten for terms like 'travel blogs', 'travel forums', 'wiki travel guide', 'travel photography' and related terms, all without quotes.

On what basis do you "expect"; it is obviously a desire/ambition but
is there objective evidence that other less-good sites are treated
more favourably?

> The site is still being crawled and some pages still rank well ...

Yes, you and Google have done a good job with your sitemap.xml.  I
picked a page that your sitemap says is updated hourly and has a
priority of 0.9, and found sure enough Google had indexed it only 2
hours ago.   Pretty good eh?   I'm not sure they will keep up that
frequency though as I notice the most recent update appeared to be
nearly a week old.

Finally, have you  analysed what happens with your SERPs when British/
US spellings are used?  If I google for [traveller blog] and for
[traveler blog] (no quotes but notice the single/double L.   Of the
top ten SITES returned for those two keyphrases, only TWO sites
appeared in both lists - both near the bottom of the first list and at
the top of the second list.    So I think it is clear that although
[traveller] and [traveler] might for most practical purposes be seen
by everyone as the same or equivalent, Google clearly indexes them
very differently, with hardly any correlation in the little test I did
above.

It might be worth analysing your site content with an eye on keywords
that have different US/British English spellings - they certainly
affect SERPs for many keywords but I don't how much that impacts your
site.

Robbo


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Sam I Am  
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 More options Aug 27 2007, 3:03 pm
From: Sam I Am
Date: Mon, 27 Aug 2007 12:03:42 -0700
Local: Mon, Aug 27 2007 3:03 pm
Subject: Re: Going on 4 months; what more can we try?!

> Have you allowed enough time for these "recent" things to take full
> effect?

Thanks for the reply Robbo! I know it has most people stumped, so I'm
keen to hear any ideas that are still left! That's a tricky question.
We are assuming this is a penalty, for the simple reason that we used
to rank top ten for these terms and were dropped to the last page with
no warning. Overnight. So, considering the Google team is up to speed
on the reinclusion requests, fixing whatever would have caused the
penalty should also give the reverse effect. That's been pretty well
documented. So in essence, yes, although I doubt any of these things
would have caused the problem to start with. They are just attempts
we're making at trying to unravel the mystery of what has transpired.

> > * made some redirects which were 302 (to our login page) ....

> Can you be more specific about this?  Do you mean that if a request
> for PageA is made by someone who has not logged in they are 301'd to
> the login page?  If so, it would to follow that the page that you are
> 301 redirecting FROM would be dropped from the indexes.   If you have
> other links to PageA, that would only add to the confusion!
> Hopefully this is NOT what you mean.

Some pages are only for logged in users. Naturally we don't expect
these to rank at all. Things like a control panel or the blog/map
management area. On some pages though it makes sense to link to those
pages as a 'teaser', ie. click here to update your blog. If a member
clicks there and they aren't logged in they get redirected to the
login page, if they are logged in they are obviously taken straight to
the correct page. We just had a standard coldfusion redirect in place
and doing some tests I found that this gives a 302 header so I changed
it to a 301. I'm not actually wanting any of those pages to rank,
although I assume you didn't mean that the page that the link was on
would be dropped for having a link to a page like this right?

> > The site is large, has 20 000 back links...

> Yahoo reckons that less than a thousand of these are unique URLs.

That's the number from webmaster tools. I'm not sure how you do the
unique url search on yahoo, but I'm seeing Inlinks (59,567) for
www.travellerspoint.com on yahoo for the 'except to this subdomain'
and 'entire site' selected. Regardless of the number of back links,
yahoo seems to be indexing and ranking the site basically as Google
always has.

> > We expect to rank top ten for terms like 'travel blogs', 'travel forums', 'wiki travel guide', 'travel photography' and related terms, all without quotes.

> On what basis do you "expect"; it is obviously a desire/ambition but
> is there objective evidence that other less-good sites are treated
> more favourably?

I knew that question would come :) On the basis of a few things
really.

a. that this is where we were always ranked by Google prior to May 1st
for starters. I realize 'results from the past are no guarantee for
the future' etc., but there is no logical reason I can think of for a
site dropping off the face of search results for these terms when we
certainly haven't been doing anything against their terms and
conditions. The only logic countering this would be that they tweaked
something indicating that the results of the past 5 years when it
comes to our site must have been irrelevant. Our 110 000 members might
beg differently, as would the tens of millions of visitors we have
happily served in that period.

b. we still rank there on Yahoo and MSN (MSN even puts us at number 1
for travel guide which is total bs of course). Either both of these
sites find that our site is relevant for these terms or they are both
very very wrong. I'd actually be quite happy with anything at this
stage actually, but when you put a result on the last page you are
indicating that we are least relevant out of all the other pages you
found for a certain search term.

and that brings me to c. which although mentioned last is certainly
not intended as such. To point out the obvious, a search engine wants
to rank the most relevant sites highest, right?! Well then I think
based on our relevancy compared to our competitors we should rank at
least together with them and with together I'm happy to mean below the
ones that are our competitors, as long as it isn't 90 pages behind
them and everything in between being comprised of blog posts that
mention those words once or twice.

Wiki travel guide is probably the best example. There are 4 global
wiki travel guides. We have one, there is world wikia and there is
world66 and wikitravel.org. The best one is definitely wikitravel.org,
second being either world66 or world wikia and ours would be 4th in
terms of the amount of content (since it's only a couple of months
old). Both world wikia and Travellerspoint can't be found on the first
page for 'wiki travel guide' (no quotes), but in world wikia's site
that's partly because they don't have their site well tuned to certain
on page factors. If you search with quotes you get the really top
notch results in the top ten, like this page: http://www.kichips.com/canada-travel/
No offense, but ??? Surely our site is a better reference than that
with quotes? And surely our site has a few more backlinks and *just a
little* more authority on the travel topic? I realize we don't run an
MFA website, but does that mean we don't get to rank anymore?

> > The site is still being crawled and some pages still rank well ...

> Yes, you and Google have done a good job with your sitemap.xml.  I
> picked a page that your sitemap says is updated hourly and has a
> priority of 0.9, and found sure enough Google had indexed it only 2
> hours ago.   Pretty good eh?   I'm not sure they will keep up that
> frequency though as I notice the most recent update appeared to be
> nearly a week old.

Hmm, I can't find that page; please would you be so kind as to let me
know where you found it? My check revealed all pages with the highest
priority are in fact the pages that should be highest priority (top
level navigation). I tried to set the crawl rate to correspond with
how often they are updated and also to coincide with caching on these
pages.

Here are the only ones I'm finding:
* http://www.travellerspoint.com/forum.cfm 0.9 daily (fresh posts
every 5 minutes or so, so I don't think daily should be a problem?)
* http://www.travellerspoint.com/blogs.cfm 0.9 hourly (several fresh
blog entries every hour, is that a problem?)
* http://www.travellerspoint.com/photography.cfm 0.9 hourly (about
500-600 uploaded per day, so that's at least a few per hour updating
that page)
* http://www.travellerspoint.com/guide/ 0.9 daily (relatively new area
of the site so perhaps only 25 updates per day, although these do tend
to be long, content rich updates. Again, I don't think I'm pushing it
with daily right?)
* http://www.travellerspoint.com/accommodation.cfm 0.9 monthly
(reasonably static page so I put a month on it as we do have changes
planned - and if I wanted to be really stupid I could just point to
the random picture that appears which does mean the content changes
every time cache clears, but we're not that kind of site).

I'm also not complaining about the crawl rate. When this whole thing
started off and I logged into webmaster tools there was a friendly
note saying Googlebot would like to be set to Faster, so I did so for
it's pleasure. One of the 'fixes' we attempted was to add a sitemap,
although quite frankly Google was having a fine time getting to every
single page we needed it to get to before that.

> Finally, have you  analysed what happens with your SERPs when British/
> US spellings are used?  If I google for [traveller blog] and for
> [traveler blog] (no quotes but notice the single/double L.   Of the
> top ten SITES returned for those two keyphrases, only TWO sites
> appeared in both lists - both near the bottom of the first list and at
> the top of the second list.    So I think it is clear that although
> [traveller] and [traveler] might for most practical purposes be seen
> by everyone as the same or equivalent, Google clearly indexes them
> very differently, with hardly any correlation in the little test I did
> above.

> It might be worth analysing your site content with an eye on keywords
> that have different US/British English spellings - they certainly
> affect SERPs for many keywords but I don't how much that impacts your
> site.

I wish it was something like this. But we've always focussed on the
word travel, which is of course spelled the same in both
'languages' ;) The main reason for this is that we already knew this
could be a problem and so purchased both domain names and redirected
the one 'l'd version to the double ll version. Most sites link to the
correct version, but the occasional site gets it wrong. We're not in
contact with 50%+ of those that link to us, so there's no way I could
correct that and it is relatively rare (plus the redirect is a 301 -
although this was a 302 for a while because Godaddy's 301 redirect
upon testing turns out to actually be a 302 redirect even though they
claim the opposite?! argh). We do rank number one for 'travellers
point' as well as 'travelers point' and of course the single word
variety with both 1 and 2 l's.

Any thoughts?


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Robbo  
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(1 user)  More options Aug 27 2007, 5:32 pm
From: Robbo
Date: Mon, 27 Aug 2007 14:32:35 -0700
Local: Mon, Aug 27 2007 5:32 pm
Subject: Re: Going on 4 months; what more can we try?!

It's really not an important point, but the page I was referring to
is:

Travel Blogs - Travellerspoint
Travel Blogs by Travellerspoint members. Start your own free, highly
customizable travel blog or read up on what other Travellerspoint
bloggers are writing ...
www.travellerspoint.com/blogs.cfm - 31k - 1 hour ago - Cached -
Similar pages - Note this

This latest contribution on that page is dated 22 August.

Another thought (read: "idle speculation" :-) ):

Re-reading your comments, many refer to the site as a whole - its
"collective" value arising from various factors such as the number of
pages, the range and depth of content, the freshness with new
contributions all the time - all good points.

But I am not sure which specific PAGE should score extremely highly
for any given search term.

Also I notice that if you google  for site:travellerspoint.com the
first item in the SERPs in your Home page BUT WITH https: prefix.  If
anyone clicks on that link, goes to the page and then clicks on other
links they mostly (all that I checked) link to the other pages using
https: prefix.

Do you know why your Homepage is indexed with the https: secure
prefix?  Have you noticed any other (non-secure) pages with the https
prefix?   Have you considered using 301 to force http: instead?

I had a quick look at several other sites that perform high when
googling for [travel blogs] (travelblog.org, travelpod.com, and
lonelyplanet.com).  Am I right in thinking that your site makes
extensive use of subdomains and the other sites do not?    When I look
down a list of blogs for Mexico (just an example) I see that most of
the links take the visitor away from the current (www) subddomain and
to various different subdomains whereas the other sites seem to be
using structured hierarchy of folders.  (That was my impression; I may
be wrong/over-simplying/being irrelavant!!!)

It is also noticeable that the server response on your site is very
slow compared with the others.  THis may be due to a period
particularly heavy demand for your pages, but it would be worth
checking from different request points.  (There is a site that has a
free tool for checking server response time from several different
timezones but I cannot remember its URL.)

Robbo


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Sam I Am  
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 More options Aug 27 2007, 6:17 pm
From: Sam I Am
Date: Mon, 27 Aug 2007 15:17:06 -0700
Local: Mon, Aug 27 2007 6:17 pm
Subject: Re: Going on 4 months; what more can we try?!

> It's really not an important point, but the page I was referring to
> is:

> Travel Blogs - Travellerspoint
> Travel Blogs by Travellerspoint members. Start your own free, highly
> customizable travel blog or read up on what other Travellerspoint
> bloggers are writing ...www.travellerspoint.com/blogs.cfm- 31k - 1 hour ago - Cached -
> Similar pages - Note this

> This latest contribution on that page is dated 22 August.

Although I agree it's not super important, I think it goes to
credibility for why I've created the sitemap as it is that I point out
that this is not the case. The center part of that page are manually
reviewed blogs that have been hand picked because they have great
content. These will get the top spot for a few days and then drop down
the page as newer ones take over. The entire right hand side of the
page is automatically updated (think it's cached for one hour) with
new entries. The top one showing there now was posted about 20 minutes
ago.

If the speed of posting on the blogs slowed down quite a lot I'd make
the updating less often.

> Another thought (read: "idle speculation" :-) ):

> Re-reading your comments, many refer to the site as a whole - its
> "collective" value arising from various factors such as the number of
> pages, the range and depth of content, the freshness with new
> contributions all the time - all good points.

> But I am not sure which specific PAGE should score extremely highly
> for any given search term.

I'd expect something like this:

blogs page ranks for travel blogs
forums page ranks for travel forums
photography page ranks for travel photography
page with blog entries from norway ranks for norway travel blog
entries (or something similar).

etc.

Having done this for many years, we don't over optimize and stick with
one or two phrases that we think are really relevant for a page. So
our titles are really short and concise + very relevant. If you drill
down really deeply you'd find variations of those terms on relevant
pages, like the norway travel blogs one.

> Also I notice that if you google  for site:travellerspoint.com the
> first item in the SERPs in your Home page BUT WITH https: prefix.  If
> anyone clicks on that link, goes to the page and then clicks on other
> links they mostly (all that I checked) link to the other pages using
> https: prefix.

> Do you know why your Homepage is indexed with the https: secure
> prefix?  Have you noticed any other (non-secure) pages with the https
> prefix?   Have you considered using 301 to force http: instead?

That's a good point and one we've noticed. I have absolutely NO idea
why they chose to index the https version. We have that for our own
usage and don't link to it anywhere ourselves (hmmm, on double
checking I see there is a link inside a pdf pointing at a secure admin
area - I'll robots.txt the entire pdf folder out). Once you are on it,
the relative url's all become https automatically and there's little
to do about that. It actually seems to be the only page they've
indexed with https aside from the above pdf. The cache on that is also
from July 17th (seen by bigger file size and buggered up styles among
others) whereas they have fresh cache from August 26 for the 'regular'
home page. Interestingly enough, a lot of the results showing in site:
search are actually the ones that we are no longer ranking for; could
that be related?!

> I had a quick look at several other sites that perform high when
> googling for [travel blogs] (travelblog.org, travelpod.com, and
> lonelyplanet.com).  Am I right in thinking that your site makes
> extensive use of subdomains and the other sites do not?    When I look
> down a list of blogs for Mexico (just an example) I see that most of
> the links take the visitor away from the current (www) subddomain and
> to various different subdomains whereas the other sites seem to be
> using structured hierarchy of folders.  (That was my impression; I may
> be wrong/over-simplying/being irrelavant!!!)

lonelyplanet only has one travel blog and is really irrelevant to the
search, but that's an off topic rant on sites that are high on
authority ranking for terms that aren't really related.

What you've noticed is basically my biggest concern though. I
originally noted this when posting my first reinclusion request but of
course I have no guarantee that this was looked at. Considering how
desperate we are, it is not beyond us to change this, however we're
talking around 6000 blogs and I don't particularly relish the thought
of breaking this to our users if it's not the problem. That would be a
very user unfriendly to do and that's generally not how we like to
come across. Of course if this is the problem, we'd change the
structure, but we used this structure since it's the default for
blogging (a la blogspot, owned by google). Unlike the other travel
blogging sites, we actually really tried to develop a 'blogging'
system rather than a travel diary which is how I would personally
class most of the other systems out there.

Also to clarify one thing. We did rel=nofollow all blog links on the
blogs-per-country pages (like the Mexico one you mentioned) about 2 or
3 months ago in case this was the case. So we are not saying to Google
that we trust all those blogs to be high quality. Although in our
defense we do a good job at deleting advertising/spam ones because
there are at least 3 editors subscribed to the blog entries feed +
they are linked to from profiles and users that spam the blogs seem to
be that daft that they also add a post in the forum, usually leading
to a outright removal of their profile + blog. There's also a spam
reporting tool developed but not live yet, in the unlikely event we
miss an entry or two!

Should we noindex/nofollow all the blogs? Or should we try
robots.txt'ing out the entire 6000 or so blogs (scary! Google, it
would be nice if you could give just a teenie bit of guidance as to
whether this might be the possible path to follow!!)?

> It is also noticeable that the server response on your site is very
> slow compared with the others.  THis may be due to a period
> particularly heavy demand for your pages, but it would be worth
> checking from different request points.  (There is a site that has a
> free tool for checking server response time from several different
> timezones but I cannot remember its URL.)

Yes, this seems to be a bit of a problem the last few weeks. We're
looking into this but so far no luck as to what exactly is causing
this although it might have to do with our Facebook app. A server
restart seems to fix it temporarily, but it soon slows again. I don't
think this has much to do with the ranking issues though it is
absolutely high priority! If you could remember that tool name I'd be
interested in trying it out; sounds very useful!

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Sam I Am  
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 More options Aug 27 2007, 6:43 pm
From: Sam I Am
Date: Mon, 27 Aug 2007 15:43:25 -0700
Local: Mon, Aug 27 2007 6:43 pm
Subject: Re: Going on 4 months; what more can we try?!
As an aside, the /pdf/ folder is now blocked through robots.txt and
I'm requesting removal of the folder through webmaster tools.

On Aug 28, 12:17 am, Sam I Am wrote:


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Sam I Am  
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 More options Aug 27 2007, 7:04 pm
From: Sam I Am
Date: Mon, 27 Aug 2007 16:04:41 -0700
Local: Mon, Aug 27 2007 7:04 pm
Subject: Re: Going on 4 months; what more can we try?!
Apologies for the multiple posts in a row. While adding the above
directory to robots.txt, I ended up on the back links for the travel
blogs page. Interestingly enough it was noting this url:
http://太化.com/url.php?q=cambogia-riel&u=nwzoravfllfrsptcdonezithnzzgufsomtu sfs-co-it-35nezmohl

I'd tried clicking it before, but it wouldn't work, so now i copied
and pasted it into safari. Sure enough, it goes straight to page of
ours (not even the travel blogs page...) and isn't a backlink at all.
Strip away all the extra and just enter the domain name and you'll see
a clear spam site. Could this be negative SEO at work with a 302
redirect?

On Aug 28, 12:43 am, Sam I Am wrote:


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kklynnt  
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(1 user)  More options Aug 28 2007, 4:03 am
From: kklynnt
Date: Tue, 28 Aug 2007 08:03:57 -0000
Local: Tues, Aug 28 2007 4:03 am
Subject: Re: Going on 4 months; what more can we try?!
Sam, I'm going to post something on here for others to check out....I
just found it and maybe someone can take a quick peek.

<div id="logo"><a href="http://
www.travellerspoint.com"><span>Travellerspoint</span></a></div>

/*LEFT*/
#navigation_left{width:150px;position:absolute;top:0;}

#logo a{display:block;height:130px;width:115px;margin:9px 17px
12px;background: url(/images/tp_logo.gif) no-repeat;}

#logo a span{display:none;} <--- check this line. Doesn't this hide
"Travellerspoint" in the span tags above??

#logo a:hover{background:transparent url(/images/tp_logo_hover.gif) no-
repeat;}

It looks like you are hyperlinking an image (ideally it should be
text) and then I think you have a error in your css that will make it
appear that you are hiding text. I'm so sleepy right now I can't
think. Maybe someone else will check this out further...it's bedtime
for me. Kerry

On Aug 27, 8:04 am, Sam I Am wrote:


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Sam I Am  
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 More options Aug 28 2007, 4:24 am
From: Sam I Am
Date: Tue, 28 Aug 2007 01:24:34 -0700
Local: Tues, Aug 28 2007 4:24 am
Subject: Re: Going on 4 months; what more can we try?!
Hi kklynnt,

Yes, that css is indeed hiding the word Travellerspoint when the page
is viewed in screen mode. If you are on a mobile browser the logo is
hidden and only the text shows. This is done for maximum usability
benefits and Google confirmed on an earlier posting I made asking
about this that this kind of usage was okay. Someone from Google
actually looked into it and confirmed it.

Note that the text says EXACTLY what the text on the logo also says so
the same info is being served to both the users and the search
engines. We don't benefit in any way, except that the text looks
better :)

Any other theories? I'm really keen to tap the wisdom of all the
really smart people here as if no one here can figure it out, it must
really be a G bug....

Sam

On Aug 28, 10:03 am, kklynnt wrote:


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cass-hacks  
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(1 user)  More options Aug 28 2007, 5:07 am
From: cass-hacks
Date: Tue, 28 Aug 2007 02:07:36 -0700
Local: Tues, Aug 28 2007 5:07 am
Subject: Re: Going on 4 months; what more can we try?!
I don't know about noindex'ing and nofollow'ing all the blogs but
maybe just nofollow'ing at least as an experiment.

The reason I suggest it is that I look at other blog systems and it
seems that none of them link to any of their internal member blogs.

It would seem a shame to have to do that but it might be worth a try
temporarily.

Doing that though, you'd want to make sure there was some way that
each blog operator had some way, if they don't already, of setting up
their own analytics, webmaster tools etc.

As for the strange backlink, I wouldn't think it could hurt you but
I'm not that experienced with the 302 hijacking that use to be
prevalent in the past.

A totally off the wall idea, there has been a lot of talk recently
about proxies causing problems, have you been following any of those
discussions and if so, do you think there might be something to look
into there?

Craig

p.s. How about this idea, anyone whose problems can't be identified
here in Google's Webmaster Tools Help forum becomes eligible for a
"Get out of the shit-house free" card from Google?

On Aug 28, 5:24 pm, Sam I Am wrote:


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Sam I Am  
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 More options Aug 28 2007, 7:38 am
From: Sam I Am
Date: Tue, 28 Aug 2007 04:38:43 -0700
Local: Tues, Aug 28 2007 7:38 am
Subject: Re: Going on 4 months; what more can we try?!
Hi Craig,

The links within the blog to external sites are no followed (it's UGC
and originally what the tag was meant for after all), there's just a
few links to Travellerspoint stuff but perhaps no following these or
just removing them all together is indeed the way to go. My annoyance
with this is that it also blocks the good bots like Yahoo and MSN...
but will definitely consider this!

> The reason I suggest it is that I look at other blog systems and it
> seems that none of them link to any of their internal member blogs.

I guess you mean regular blogs, not travel blogs? Most 'travel blogs'
sites link heavily to their users blogs and then re-distribute that
content and duplicate it across other sites like Sitestep who pay them
for the content to help increase their search engine rankings. It
seems to work too, just not for us who aren't doing this :(

Also just to clarify; we do no follow all links to the blogs right
now, at least from the directory layout, but right now not from the
main blogs page which will list the last 50 or so entries roughly. Did
you mean no follow all links from our site to the blogs or from the
blogs back to our site? Might look into the first actually to see if
there's anywhere else we might have missed. It stands to reason that
any blog still getting a ranking after that must be being linked to
from elsewhere so perhaps that would help.

> Doing that though, you'd want to make sure there was some way that
> each blog operator had some way, if they don't already, of setting up
> their own analytics, webmaster tools etc.

Analytics has been done but is not pushed live yet (took some time to
figure out how to run two analytics code sets on the page!) although
all users have access to some basic stats. 99.99% of our users
wouldn't care about any of the webmaster tools, so we could live
without those. Side note; do you know of any way we can add all blogs
automatically to our webmaster tools area and pull it in under the
existing travellerspoint account there?

> As for the strange backlink, I wouldn't think it could hurt you but
> I'm not that experienced with the 302 hijacking that use to be
> prevalent in the past.

I too thought this wasn't possible anymore, but it sure looks like an
attempt at the exploit.

> A totally off the wall idea, there has been a lot of talk recently
> about proxies causing problems, have you been following any of those
> discussions and if so, do you think there might be something to look
> into there?

I've looked into the proxies, but can't find any trace of any proxies
that might have our site covered like this. I've tried a few unique
searches that I can think of but no luck there so far. That isn't to
say it's not the case, just impossible so far for me to find. I'm
thinking of the reverse cloaking, but it just seems so utterly wrong
to get involved in cloaking, even though it is to fix a google bug.

> p.s. How about this idea, anyone whose problems can't be identified
> here in Google's Webmaster Tools Help forum becomes eligible for a
> "Get out of the shit-house free" card from Google?

Where can I sign the petition? :)


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kklynnt  
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 More options Aug 28 2007, 4:25 pm
From: kklynnt
Date: Tue, 28 Aug 2007 20:25:47 -0000
Local: Tues, Aug 28 2007 4:25 pm
Subject: Re: Going on 4 months; what more can we try?!
Sam, this is really the only thing I can see. Can you provide the
earlier post. I'd like to see what they said and in what context.
Having your site's data on a mobile is an awesome capability and of
course I see exactly what you mean in terms of styling to suite the
mobile platform's functionality.

I think there may be a conflict here with how this is being
implemented. Hiding the image in the mobile style sheet and trying to
add text to that area in the browser's stylesheet might cause problems
for the Googlebot.

Have you considering using the mobile CSS to apply text in place of
the image? -- basically i believe you would want to control everything
related to the desired mobile styling with the mobile CSS exclusively.
I think you could safely hide the image here and apply text in it's
place within this style sheet with no problems.

As it stands now it looks like the browsers are relying on the order
of the cascade to render your desired effects. I'm not exactly sure
how Google is going to treat each individual style sheet when it is
used in this capacity.

I'd just like to double check here so we can get you back up and
running. :)

Kerry

On Aug 28, 3:24 am, Sam I Am wrote:


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Sam I Am  
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 More options Aug 28 2007, 4:49 pm
From: Sam I Am
Date: Tue, 28 Aug 2007 13:49:58 -0700
Local: Tues, Aug 28 2007 4:49 pm
Subject: Re: Going on 4 months; what more can we try?!
Don't worry Kerry, you won't be the first or last not to find anything
else 'wrong' :) I think that's why some of the experts aren't chiming
in, although I wish more people would chime in and say they can not
find anything wrong as it might send a signal to Google that they
really need to look at some of those cases.

Anyway, it took some digging, but here is the thread:
http://groups.google.com/group/Google_Webmaster_Help-Indexing/browse_...

Sorry, but you'll have to dig through some nasty comments back and
forth by a few to the second page where Susan comes in and answers
based on discussing it with Matt Cutts. My original question was based
on our entire navigation being like this, something we have since
changed.

I should also point out that this technique stretches far and wide on
the internet among web designers and developers alike as it is the
only way right now to get good looking text/graphics but still have a
fall back option. So from a usability point of view, some things like
this are absolutely necessary (for those users browsing on browsers
that don't show images, you'd still like them to see what the image
that is there says). My point being that it is not only for mobile
users where the handheld stylesheet kicks in, but is indeed largely
for usability, something that I also point out in that other thread is
HIGHLY recommended by Google. And as you can see in this case, the
text on the logo actually matches the text in the span to the letter,
so there is no benefit one way or the other for us (plus of course we
do rank for Travellerspoint already). I know there was a case where a
known seo'er was so called 'caught' for using a similar technique,
even though his case was perfectly excusable and blown way out of
proportion by some fanatics, the thing that made it stand out for
those that felt really strongly about it was that the text did not
mirror the image.

> Have you considering using the mobile CSS to apply text in place of
> the image? -- basically i believe you would want to control everything
> related to the desired mobile styling with the mobile CSS exclusively.
> I think you could safely hide the image here and apply text in it's
> place within this style sheet with no problems.

Do you mean use a display:none on the mobile style and then add a
content:before/after? That second command is not accepted by all
browsers and would probably cause some problems. In essence this
method is actually worse than what we are doing as well because you
are physically adding content to the page that doesn't exist there to
start with. If that isn't dodgier than clearly showing the word(s) in
your source, then that would be beyond absurd.

On a side note; from what I understand Googlebot doesn't crawl the
stylesheets at all just yet, so there should be no way Googlebot could
even get this wrong. But I might have missed the announcement to that
effect!

On Aug 28, 10:25 pm, kklynnt wrote:


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Robbo  
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 More options Aug 28 2007, 5:03 pm
From: Robbo
Date: Tue, 28 Aug 2007 14:03:23 -0700
Local: Tues, Aug 28 2007 5:03 pm
Subject: Re: Going on 4 months; what more can we try?!
Sam

I see your homepage is back in the indexes and with a very nice entry
too!

Travellerspoint - Travel Community & Guide
Active online community of international travellers. Travellerspoint
features a wiki travel guide, forums, blogs, photography, interactive
trip maps, ...
www.travellerspoint.com/ - 20k - Cached - Similar pages - Note this
Cheap Accommodation - www.travellerspoint.com/budget-accommodation-en.html
Accommodation - www.travellerspoint.com/accommodation.cfm
Forums - www.travellerspoint.com/forum.cfm
Destinations - www.travellerspoint.com/destinations.cfm
More results from www.travellerspoint.com »

Exacept what happened to "Travel Blogs" ?

I hope this cheers you up!

Also: http://host-tracker.com/
will give you the individual and average response times of your site
from 30 centers across the world.  It gave me averages of 9 seconds
for your site and 0.6 sec for two of my sites that I just used for
comparison (not like with like as mine are MUCH smaller than yours).

Robbo


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JLH  
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 More options Aug 28 2007, 5:31 pm
From: JLH
Date: Tue, 28 Aug 2007 14:31:38 -0700
Local: Tues, Aug 28 2007 5:31 pm
Subject: Re: Going on 4 months; what more can we try?!
Not sure if this is an issue but a site that's been copied all over
the web has a listing for you as a sponsored link:

http://www.google.com/search?q=%22Travellerspoint+is+a+worldwide+trav...

Perhaps you ran into the paid links buzz saw.  Sure they say they'll
penalize the sites that sell links, but the webmaster guidelines say
the opposite.

http://www.google.com/support/webmasters/bin/answer.py?hl=en&answer=6...

"Buying links in order to improve a site's ranking is in violation of
Google's webmaster guidelines and can negatively impact a site's
ranking in search results."

On Aug 28, 4:03 pm, Robbo wrote:


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Sam I Am  
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 More options Aug 28 2007, 6:21 pm
From: Sam I Am
Date: Tue, 28 Aug 2007 15:21:33 -0700
Local: Tues, Aug 28 2007 6:21 pm
Subject: Re: Going on 4 months; what more can we try?!
Robbo, that's always been like that. We've always been an authority
site, which is why we have the nice extended listing. But the search
for the home page on the word 'travellerspoint' has never been the
problem; it's all the other top level pages. Not that ranking for
Travellerspoint is bad as it still gives us a few thousand uniques a
week, but those people are looking for us because of our reputation
and already know about us. It'd be nice if we got some traffic on our
product pages too, like the blogs/photography/guide etc.

Yeah, the response time blows at the moment. It must be a cfm thing,
but it's tough to figure out what is causing it exactly.

On Aug 28, 11:03 pm, Robbo wrote:


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Sam I Am  
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 More options Aug 28 2007, 6:33 pm
From: Sam I Am
Date: Tue, 28 Aug 2007 15:33:27 -0700
Local: Tues, Aug 28 2007 6:33 pm
Subject: Re: Going on 4 months; what more can we try?!

> Not sure if this is an issue but a site that's been copied all over
> the web has a listing for you as a sponsored link:

> http://www.google.com/search?q=%22Travellerspoint+is+a+worldwide+trav...

Poor Donna, she doesn't deserve to be copied that much! She's one of
those great webmasters that puts tons of time into her site (currently
coded in straight html for example) and has been running it for over a
decade but I don't think follows much of what goes on in the
discussions over paid links, like probably 99% of the other webmasters
out there. The link is clearly marked 'SPONSORED' and that's what
google wants (it's the only form both humans and robots can see). In
any case, that ad is being pulled (thought it actually had already
been pulled) based on totally unrelated reasons. There is of course no
way that google knows if I paid for that link or perhaps got it in
return for a favour done (interestingly enough they've said paid
reviews in blog posts are not considered paid for example?!). I'm
personally not of the impression that sites buying links are being
penalized simply because it means we could all go out and get our
competitors banned but it's food for thought I guess. Google is yet to
mention one case of this happening and the best Matt Cutts could do
last week at SES was a case involving cloaking so that doesn't bode
well...

I see Donna has a few serious proxy issues though so perhaps she's
been penalized due to that Google proxy bug and in return all sites
linked to from her site are also getting hit. Hmmm, interesting.

On Aug 28, 11:31 pm, JLH wrote:


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Sam I Am  
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 More options Aug 28 2007, 6:54 pm
From: Sam I Am
Date: Tue, 28 Aug 2007 15:54:23 -0700
Local: Tues, Aug 28 2007 6:54 pm
Subject: Re: Going on 4 months; what more can we try?!
Hmmm, should I be worried about caches like this (hover over the links
to see the quality sites underneath... this is not our site!):

http://64.233.183.104/search?q=cache:qzxp1GbcnwAJ:travel.cd-writer.co...
http://64.233.183.104/search?q=cache:3LL_KoD_91cJ:travel.cd-writer.co...
http://64.233.183.104/search?q=cache:E-JFRFzXiPAJ:travel.cd-writer.co...

etc.

This kind of stuff annoys me beyond belief, but I'm still right in
thinking this kind of stealing/harvesting of our content on sites paid
for by adsense can't harm us right?

On Aug 29, 12:33 am, Sam I Am wrote:


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kklynnt  
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 More options Aug 28 2007, 11:27 pm
From: kklynnt
Date: Wed, 29 Aug 2007 03:27:57 -0000
Local: Tues, Aug 28 2007 11:27 pm
Subject: Re: Going on 4 months; what more can we try?!
I'd like some time to read through and study this. This has caught my
eye because as people do try to build functional sites for mobile
platforms,etc. then CSS and how Google will treat all this will come
into play.

With your particular site, I can see that accessing it via a mobile
device would be a huge perk for the user. It would be a real shame if
Google's system dinged someone for trying to build something that
gives them the needed effects. (Not sure that is what is happening)

Thanks for the link...I definitely want to study this concept some
more. Kerry

On Aug 28, 3:49 pm, Sam I Am wrote:


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cass-hacks  
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 More options Aug 29 2007, 12:49 am
From: cass-hacks
Date: Tue, 28 Aug 2007 21:49:47 -0700
Local: Wed, Aug 29 2007 12:49 am
Subject: Re: Going on 4 months; what more can we try?!
Hey, for the free inbound links, as long as Google doesn't discount
their MFA site links, enjoy it while you can before they get slammed,
if they ever do.

Or, you can do what I do, which is be anal and report them as a spam-
dexing MFA site even though their inbound link may actually benefit my
site.  :-()

I figure I don't need nor want any "help" they may have to offer so
the sooner they are gone, the sooner the "Net is just a little bit
cleaner.

At least until the register a new domain name and start all over
again.  :-()

In short though, no, they can't hurt you.  :-)

Craig

On Aug 29, 7:54 am, Sam I Am wrote:


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Sam I Am  
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 More options Aug 29 2007, 4:05 am
From: Sam I Am
Date: Wed, 29 Aug 2007 01:05:44 -0700
Local: Wed, Aug 29 2007 4:05 am
Subject: Re: Going on 4 months; what more can we try?!
Craig, the problem is that there are literally billions of these
sites. I don't know where to start.... I've filed a few but when you
flip a page and have to start all over again you just give up.

Of course the whole problem wouldn't exist if Google was stricter
about their adsense policies, but they must be making millions off
these sites so likely aren't going to do that until someone figures it
out and gets the word out in big media. I'd expect there's at least a
100 000 of these linking to us under their different subdomains and
what not; could that be a problem at that scale?

On Aug 29, 6:49 am, cass-hacks wrote:


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Sam I Am  
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 More options Aug 29 2007, 4:07 am
From: Sam I Am
Date: Wed, 29 Aug 2007 01:07:06 -0700
Local: Wed, Aug 29 2007 4:07 am
Subject: Re: Going on 4 months; what more can we try?!
No worries Kerry. It's the only way forward so I trust Google has
found a way to deal with it. If not, they'll stand to lose out BIG
TIME!

On Aug 29, 5:27 am, kklynnt wrote:

...

read more »


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cass-hacks  
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 More options Aug 29 2007, 5:14 am
From: cass-hacks
Date: Wed, 29 Aug 2007 02:14:17 -0700
Local: Wed, Aug 29 2007 5:14 am
Subject: Re: Going on 4 months; what more can we try?!

> Craig, the problem is that there are literally billions of these
> sites. I don't know where to start.... I've filed a few but when you
> flip a page and have to start all over again you just give up.

The real problem is, for you and me, as webmasters, they are not that
much of a direct threat.  Some would say they dilute available
PageRank which may or may not be the case and they obviously make it
bad for searchers, but for you and me, just and annoying nuisance.

> Of course the whole problem wouldn't exist if Google was stricter
> about their adsense policies, but they must be making millions off
> these sites so likely aren't going to do that until someone figures it
> out and gets the word out in big media. I'd expect there's at least a
> 100 000 of these linking to us under their different subdomains and
> what not; could that be a problem at that scale?

About the only way they could be more strict is by manually reviewing
each site.  I don't know that they don't already do that but I sort of
doubt it.

A better idea would be to find some way to algorithmically knock them
out of the indexes so the benefit of creating a MFA Spam-dexing site
would go away totally.  No one to bring "you " free traffic so no one
to see "your" ads so no reason to have ads or even a spam-dexing site
in the first place.

So two possibilities, police the advertising side which can lead to
legal issues or remove the incentive to abuse the advertising.

This is all academic though as sites like those, for webmasters in
general and your situation specifically is not really an issue.

Craig


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Sam I Am  
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 More options Aug 29 2007, 5:25 am
From: Sam I Am
Date: Wed, 29 Aug 2007 02:25:27 -0700
Local: Wed, Aug 29 2007 5:25 am
Subject: Re: Going on 4 months; what more can we try?!

> > Craig, the problem is that there are literally billions of these
> > sites. I don't know where to start.... I've filed a few but when you
> > flip a page and have to start all over again you just give up.

> The real problem is, for you and me, as webmasters, they are not that
> much of a direct threat.  Some would say they dilute available
> PageRank which may or may not be the case and they obviously make it
> bad for searchers, but for you and me, just and annoying nuisance.

I like to try and think as a searcher, not a webmaster, so I just see
them as plain being bad.

Although google might be strict on getting the adsense account, they
obviously do not check at all where the ads are being run. It should
be a no-brainer to be able to filter out cases where ads all of a
sudden appear on x million domains all with the same bit of adsense
code. The ones where it appears on a few hundred are not likely to be
a problem, so you wouldn't have to bother with those.

Or you tie the code in with the top level URL. If you want to add some
code to a different url, it needs to be added first etc. All of this
is relatively easy to fix by Google with their thousands of brilliant
minds. Anyway, it's kind of off topic and I have just come to accept
that as a content site we are going to be ripped off all the time.

Any more ideas pertaining to the site and things we can try? I'd be
keen to get your thoughts on the blog issue you mentioned and my
follow up. Ie. do I block all links from www.travellerspoint.com to
the blogs or all links from the blogs back to www.travellerspoint.com?

On Aug 29, 11:14 am, cass-hacks wrote:


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cass-hacks  
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 More options Aug 29 2007, 10:18 am
From: cass-hacks
Date: Wed, 29 Aug 2007 07:18:05 -0700
Local: Wed, Aug 29 2007 10:18 am
Subject: Re: Going on 4 months; what more can we try?!
Let's talk about Spam-dexing MAF sites after we get you back to some
level of decent positioning again, OK?  You've got some interesting
ideas in the area, although maybe not well fleshed out but we could go
on and on about what is easily the scourge of search for a
looooonnnnngggg time!  ;-)

> Any more ideas pertaining to the site and things we can try? I'd be
> keen to get your thoughts on the blog issue you mentioned and my
> follow up. Ie. do I block all links from www.travellerspoint.com to
> the blogs or all links from the blogs back to www.travellerspoint.com?

I really REALLY hate to see you have to do it but I think at this
point, it is about the only thing left to try.

Whether you block them in a robots.txt or nofollow them I think is up
to which ever is easiest both for the doing and hopefully later, the
undoing.

I'm really sorry I can't come up with anything better.  :-(

But, I would like to make it clear why I am suggesting what I am and
why it should only need to be a temporary solution.

I also want to walk through the "logic" I am using to come up with the
suggestion so that you can make sure it makes some sort of sense to
you.

For the moment, forget about different people having different blogs
you provide space for, lets say all of the blogs combined were the
output of you and your staff.

So, you would have a website of a couple dozen thousand pages or there
abouts on the topic of travel, right?

Were that the case, would a site be penalized for linking to other
pages within the site almost no matter how they did it?

Of course not.  A given method of linking may not be the most
efficient in the world but to see a huge drop due to it?  Not
likely.

Inefficient linking would more than likely be enough of its own
punishment that there would be no need for Google to do anything
specific about it.

On the other hand, what would happen if even one of your site's couple
dozen thousand pages had something on it Google didn't like?  That
could cause a problem for any site, right?

I think I remember you saying you have been through all of the blogs
and haven't been able to find anything but from my way of thinking, it
can't be the linking that is the problem but instead, it seems it
would have to be one or few specific pages/blogs that are the
problem.

Trying to find that one or a few pages, without knowing there was even
anything to look for in the first place would be like looking for
something in a haystack but not even knowing what that something was.

So, If you block the links to all of them, you should be able to get a
quick measure of whether or not the problem is being caused by
something linked to and then if so, try to narrow down what might be
linked to that could be causing the problem.

It just wouldn't make any sort of sense for a blog provider site to
suffer just for linking to contained blogs so the only other thing it
could be, link related, is if one or more of the links to internal
blogs lead to something Google doesn't like.

What ever is wrong, there obviously has to be a reason.  Google may
seem unfathomable at times but not being easily understood does not
mean there isn't a method to the madness.

The only thing to do in many cases is try to narrow down the
madness.  :-()

Blocking access to the links would seem the quickest way to hopefully
find a direction to try to pursue because without a method, all we are
left with is madness.

Craig


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