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Susan Moskwa Google employee  
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 More options Nov 8 2007, 1:25 pm
From: Susan Moskwa
Date: Thu, 08 Nov 2007 18:25:13 -0000
Local: Thurs, Nov 8 2007 1:25 pm
Subject: Q&A from the AMA Search Marketing conference
Hey all--

We've heard feedback from members of this Help Group that some of you
want to hear more about what goes on at the conferences we attend.
Well, I was at an AMA Search Marketing conference in Chicago last
week, and thought I'd share some of the questions that were asked at
the conference (as well as some answers!):

Q: How many keywords should I put in the meta keywords tag? I heard
the limit was 25, but then my web guy told me you should only put 3 -
5.

A: Not all search engines take the meta keywords tag seriously these
days, since its potential for abuse is so great. If you're using it
because you think it's a great way to send Google a signal about your
site's topic, your time would probably be better-spent creating great
content rather than carefully tailoring your meta keywords (since site
content is one of the signals we use to determine what a site is
about).

Filling the meta keywords tag with hundreds of keywords tends to look
like spam, so I'd keep the numbers reasonable; but if you want to use
keywords, there's no exact limit on how many you're "allowed". I've
heard several people say they use the meta keywords tag as a reference
for themselves, so that when they come back to a page they can
remember which keywords they were targeting or what the main focus of
the page was (this is particularly helpful if you're managing a large
site with many pages). Using the number and type of keywords that
would be useful for *you* is a pretty good rule of thumb for the meta
keywords tag.

~ ~ ~

Q: My site's robots.txt file includes the following:

User-agent: Googlebot
Disallow: /subfolder/

User-agent: *
Disallow: /

Is Googlebot going to be able to crawl the site, or will it be blocked
by the second rule (disallow all)?

A: We used the robots.txt analysis tool in webmaster tools to test
this scenario. (Yes, Googlebot will be able to crawl all of the site
except the /subfolder/ folder.)

http://www.google.com/support/webmasters/bin/answer.py?answer=35248

~ ~ ~

Q: If your site only has a few sitelinks and you use the new feature
in webmaster tools to block one of those sitelinks, your site will
show one less sitelink in search results. But if you have the maximum
possible number of sitelinks and you block one of them, will you get a
new one to fill its place, or do you just go down to [max-1]
sitelinks?

A: Every time you block a sitelink, you'll have one less sitelink
displayed in search results, regardless of whether you were at the
"max" number of sitelinks or not.

~ ~ ~

Q: If you've submitted your content to Google and then you create some
new content or redo your site, should you submit the new content? Do
you need to "remove" the submission of the old content?

A: The purpose of submitting your content to Google (via
http://www.google.com/addurl/ ) is to make sure we know about the
existence of your site. It can be useful, for example, if no other
sites link to you (in which case we wouldn't be able to discover your
site during our normal crawl). Once we know about your site, however,
we'll come back and crawl it periodically, and when we do we'll see
that you have new content; so there's no need to resubmit your URL.

If you're interested in giving us more data about your site's URLs,
such as when they were last updated or how often your content changes,
you can submit an XML Sitemap which includes this type of information:

http://www.google.com/support/webmasters/bin/answer.py?answer=34654
https://www.google.com/webmasters/tools/docs/en/protocol.html
http://www.google.com/support/webmasters/bin/answer.py?answer=34609

~ ~ ~

Q: Is there a backlog for submission of new sites? I heard there was a
6 month backlog.

A: Nope, not true. I've seen sites get crawled within days of our
first hearing about them. How frequently we crawl your site, however,
can vary a lot depending on factors like how popular/important it is,
and how often your content changes. But you don't have to worry about
any "backlog", and certainly not a 6 month backlog. Go ahead and let
us know about as much content as you want!

~ ~ ~

Q: Would you recommend using cookies, or would you consider that
"forcing" something on the user?
(This question was asked in the context of a discussion about giving
users choices about how they can use your site.)

A (from Mike Moran): Cookies are fine, because
a) it's opt-in, so you're giving people a choice; and
b) the cookie rejection rate is going down every year, so whatever
you're trying to accomplish with those cookies is more likely to be
successful.

(Note that you should also make sure your site still functions if the
cookies get rejected, since some visitors--including search engine
crawlers--don't accept cookies.)

~ ~ ~

Q: Would you recommend a deep or shallow navigation structure?

A (from Mike Moran): Studies show that narrow-and-deep hierarchies
tend to be less successful because you're asking people to make too
many choices (and they may not know what a particular category means,
so if they make the wrong decision they've just clicked themselves
farther away from what they really want).

~ ~ ~

Q: There's so much information going around in the SEO/SEM industry,
and often a lot of it conflicts; what's your response (as a Googler)
when you attend these conferences and hear all this conflicting
information?

A: If I hear a speaker say something in their presentation that I know
is flat-out wrong, I'll mention it to them after the session (and tell
them where they can find the correct information). But a lot of this
industry deals with questions that don't have a simple black-or-white
answer; there are shades of gray, hundreds of influencing factors, and
what worked great for one person or one website may not be effective
for someone else. Or there may be multiple ways to achieve the same
result.

In general I like to listen to the evidence that people present for or
against particular theories or techniques, because *how* they arrived
at their conclusions is often more useful (did they run tests? What
factors did they control for? Is this just anecdotal evidence?) than
the actual conclusion itself.


 
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Susan Moskwa Google employee  
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 More options Nov 8 2007, 1:28 pm
From: Susan Moskwa
Date: Thu, 08 Nov 2007 18:28:22 -0000
Local: Thurs, Nov 8 2007 1:28 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Also, please let me know if you find this format (posting all the
questions in one post) helpful, or if it would be better to break each
question off into its own thread (or to do it some other way). I
wanted to give a snapshot of the conference as a whole, but it's true
this post is a bit long...  :-s
Your thoughts appreciated!

 
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JLH  
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 More options Nov 8 2007, 1:56 pm
From: JLH
Date: Thu, 08 Nov 2007 18:56:49 -0000
Local: Thurs, Nov 8 2007 1:56 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Susan, first off, I am so happy to see this that there is a little
tear in my eye.  Thank you for this post and the effort.  Not everyone
has the time or resources to meet at conferences or even the need for
that matter.  Documentation like this helps a lot of people.

Breaking the post into separate subjects may be easier to refer others
to.  As an example, sending someone to the FAQ section doesn't work so
well because they need to read the whole page to find what section
pertains to their inquiry.  On the other hand, short of bookmarking
the thread, if you try to use the groups interface of favorites it
gets quite cluttered and hard to find previous posts to reference.  So
there ya go, waffling at it's best, I should run for office.

On Nov 8, 12:28 pm, Susan Moskwa wrote:


 
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SEquest  
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 More options Nov 8 2007, 3:25 pm
From: SEquest
Date: Thu, 08 Nov 2007 12:25:11 -0800
Local: Thurs, Nov 8 2007 3:25 pm
Subject: Re: Q&A from the AMA Search Marketing conference
What is really lacking on this site is a wiki or some similar means of
organization so different topics (hidden text, duplicate content, meta
tags, canonaliztion, etc.) actually have a home and the collective
wisdom is accessible without reading a multitude of threads. To find
anything now, I have to do a search which is OK for regular readers
who remember what to search for but is not very effective for new or
occasional visitors who would have to read through all the threads.

Many of the replies to inquiries are duplicative because the same
topics keep coming up but the accuracy, usefulness, and completeness
of responses varies conderably by person and inquiry.  If some of the
more common topics were set up in an organized fashion, volunteers
providing assistance on this site could direct the inquiring party to
the appropriate section and inquiries would receive more consistent
guidance based on the collective wisdom of the group rather relying on
the specific knowledge of whichever person happens to respond to an
inquiry.

On Nov 8, 12:56 pm, JLH wrote:


 
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Sebastian  
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 More options Nov 8 2007, 3:56 pm
From: Sebastian
Date: Thu, 08 Nov 2007 12:56:18 -0800
Local: Thurs, Nov 8 2007 3:56 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Thank you Susan!

Just copy each Q to its corresponding item on a FAQ page and make sure
the items come with a meaningful DOM-ID (and possibly a visible deep
link URL) so that we can link to the fragment with faq-url#item URLs.

Sebastian

On Nov 8, 9:25 pm, SEquest wrote:


 
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Chibcha  
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 More options Nov 8 2007, 7:15 pm
From: Chibcha
Date: Thu, 08 Nov 2007 16:15:01 -0800
Local: Thurs, Nov 8 2007 7:15 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Hi Susan

Thank you for a really helpful post.

Hope you don't mind being quoted occassionally:

"But a lot of this industry deals with questions that don't have a
simple black-or-white answer; there are shades of grey, hundreds of
influencing factors....."

Oddly enough, someone just forwarded me an entertaining email with a
different view "No visitors......hardly surprised but that's not a
great problem..... I'm already working on a new flash banner and
changing the header fonts." Think I'll stick with your version.

Thanks also to the others who added their useful ideas. I'm going to
go slightly against the grain and say I prefer the Q & As in one post,
as this is more likely to collate fresh information. I equally
understand that infrequent visitors may prefer other options.

Regarding the FAQs, how practical do you feel it would be to add "You
might like to read......." accompanied by a few thread URLs.

I appreciate this would incorporate outside opinion into Google FAQs
but that could be covered in a brief disclaimer. Equally, someone has
to spend time doing this but that could reduce effort in other
directions. If a small number of outstanding threads were chosen, this
could not only answer the question but give others a feel for how the
forum can work and for the Google community.

On Nov 8, 6:25 pm, Susan Moskwa wrote:


 
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cass-hacks  
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 More options Nov 9 2007, 1:24 am
From: cass-hacks
Date: Thu, 08 Nov 2007 22:24:57 -0800
Local: Fri, Nov 9 2007 1:24 am
Subject: Re: Q&A from the AMA Search Marketing conference
Too cool!

First, Google blogs linking to threads here for discussions and now
this, besides all the other increased involvement lately.

One might almost possibly perhaps become convinced you Googlers
actually wub us!  :-()

But, am I mistaken or does :

User-agent: *
Disallow: /

actually mean the entire site will be disallowed?

Or, am I only mistaken in understanding what you wrote?

I'm easily confused so please take pity on me.  :-(  ;-)

Craig

On Nov 9, 3:25 am, Susan Moskwa wrote:


 
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JLH  
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 More options Nov 9 2007, 1:53 am
From: JLH
Date: Fri, 09 Nov 2007 06:53:33 -0000
Local: Fri, Nov 9 2007 1:53 am
Subject: Re: Q&A from the AMA Search Marketing conference
Craig, I think she was trying show is that Google will take the
Googlebot user-agent directive over the wildcard "*" as its
direction.  Had the specific Googlebot user-agent directive not been
there, then the site would have been blocked from Google as well.  I
could be wrong.

On Nov 9, 12:24 am, cass-hacks wrote:


 
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cass-hacks  
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 More options Nov 9 2007, 2:11 am
From: cass-hacks
Date: Thu, 08 Nov 2007 23:11:16 -0800
Local: Fri, Nov 9 2007 2:11 am
Subject: Re: Q&A from the AMA Search Marketing conference
Yep and nope.

Yep, that is what she was trying to do and nope, you aren't wrong.

I realized my confugalled state seconds after hitting the Send button.

Thanks for catching that also!  :-)

Craig


 
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Halfdeck  
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 More options Nov 9 2007, 4:35 am
From: Halfdeck
Date: Fri, 09 Nov 2007 09:35:50 -0000
Local: Fri, Nov 9 2007 4:35 am
Subject: Re: Q&A from the AMA Search Marketing conference
"Craig, I think she was trying show is that Google will take the
Googlebot user-agent directive over the wildcard "*" as its
direction. "

Matt Cutts confirmed this behavior a year ago on WMW, as JLH
mentioned. I think there's either a answer? page or a webmastercentral
post about it somewhere.

Anyway, Susan, thank you very much for posting this.

Halfdeck

On Nov 9, 1:24 am, cass-hacks wrote:


 
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Admin Aaron  
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 More options Nov 10 2007, 12:09 pm
From: Admin Aaron
Date: Sat, 10 Nov 2007 09:09:17 -0800
Local: Sat, Nov 10 2007 12:09 pm
Subject: Re: Q&A from the AMA Search Marketing conference
This format is perfect, thank you Susan!

On Nov 8, 1:28 pm, Susan Moskwa wrote:


 
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IceGiant  
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 More options Nov 10 2007, 2:52 pm
From: IceGiant
Date: Sat, 10 Nov 2007 11:52:40 -0800
Local: Sat, Nov 10 2007 2:52 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Have to agree with Chibcha here :-)

I prefer to have stuff like this thrown at me in one lump whilst it's
still warm.

Err... I may just have painted the entirely wrong mental image... ;-)

Anyhoo... I think that for us regulars, this approach is perfect,
whereas newbies/occasional users could probably do with having things
presented a little differently.

Also, I thought Sebastian's point about the 'visible deep link' was
excellent.

Cheers

Sasch


 
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IceGiant  
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 More options Nov 10 2007, 2:54 pm
From: IceGiant
Date: Sat, 10 Nov 2007 11:54:34 -0800
Local: Sat, Nov 10 2007 2:54 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Curse this lack of editing facilities...

Yes... I'd like to also add my thanks to everyone else's for the time
and effort that's gone into this, as well as the huge increase in
official involvement in the group.

Thanks


 
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sayfreek  
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 More options Nov 13 2007, 2:28 am
From: sayfreek
Date: Tue, 13 Nov 2007 07:28:59 -0000
Local: Tues, Nov 13 2007 2:28 am
Subject: Re: Q&A from the AMA Search Marketing conference
How do I create Site links for my site
What are the guidelines or way I need to follow,
Some one suggest me that it is can also done with help of Google
webmaster tools, but not succeeded.
Expecting Answer ASAP

Regards


 
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IceGiant  
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 More options Nov 13 2007, 12:59 pm
From: IceGiant
Date: Tue, 13 Nov 2007 09:59:23 -0800
Local: Tues, Nov 13 2007 12:59 pm
Subject: Re: Q&A from the AMA Search Marketing conference

> How do I create Site links for my site

You don't... it's done automatically by Google, or not, as the case
may be.

You also shouldn't post randomly in someone else's thread. It's not
likely to achieve anything apart from alienating people...

If you want to know anything else, start a new thread with your
question...

Cheers

Sasch


 
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Red Cardinal  
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 More options Nov 13 2007, 6:07 pm
From: Red Cardinal
Date: Tue, 13 Nov 2007 23:07:35 -0000
Local: Tues, Nov 13 2007 6:07 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Some very good info Susan, and nice to have a large chunk of knowledge
in one spot.

All we need now is some nice way to flag/identify these posts. The
Group platform aint the merry west for retrieving information.

Best rgds
Richard
On Nov 8, 6:28 pm, Susan Moskwa wrote:


 
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Susan Moskwa Google employee  
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 More options Nov 14 2007, 1:31 pm
From: Susan Moskwa
Date: Wed, 14 Nov 2007 18:31:00 -0000
Subject: Re: Q&A from the AMA Search Marketing conference
Thanks for all the great feedback, folks!

Sebastian, I've added anchors to the FAQ pages so now you can link to
each question individually.

Chibcha & Richard, I'm working on an "Other useful threads..." page
(that'll include threads like this one), which'll hopefully make it
easier to re-find this stuff.

Please let me know if you have suggestions for how to make these
optimally helpful.


 
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Chibcha  
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 More options Nov 14 2007, 2:44 pm
From: Chibcha
Date: Wed, 14 Nov 2007 11:44:18 -0800
Local: Wed, Nov 14 2007 2:44 pm
Subject: Re: Q&A from the AMA Search Marketing conference
Hi Susan

The anchors will be really useful. Your plan for a separate threads
page may well also be best but I wonder if these would be used more if
they were integrated into specific FAQ topics.

I appreciate you can not go to far with this, or there is a danger of
the whole section no longer being a Google document. Do you feel this
would still apply if the same approach was taken as for the "popular
picks" link at the foot of FAQs for other issues. If the thread links
were at the foot of each FAQ page, with identifiable anchor text,
maybe they would catch more people than on a separate page.

Alternatively, if they need to be on a separate page, for internal
reasons, or sheer numbers, is it possible to group them and add a "
Read useful threads on these topics." link at the foot of each FAQ
page to that section of the threads page. This could reduce the
percentage who might not go back to the FAQ index page and find the
threads.

Whatever route you decide, thanks for looking at this.

On Nov 14, 6:31 pm, Susan Moskwa wrote:


 
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