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lambrewkin  
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 More options Nov 4 2008, 12:10 pm
From: lambrewkin
Date: Tue, 4 Nov 2008 09:10:27 -0800 (PST)
Local: Tues, Nov 4 2008 12:10 pm
Subject: My page has disappeared
Hello,

Stop me if you've heard this one before...

Last week a page on our site had #1 position for a certain search
term. The page's content was slightly modified last week, and now it's
disappeared completely from the search results.

And I mean completely disappeared. It's also missing from the
site:eastmidlandstrains.co.uk search results.

Can someone help me understand why is the page no longer listed? Is
this a problem with Google, a problem with the page, and/or has it
been blacklisted? How can I get it back?

The page in question is  http://www.eastmidlandstrains.co.uk/EMTrains/YourDestinations/TownsAn...

Many thanks for your assistance!


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JLH  
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(1 user)  More options Nov 4 2008, 12:18 pm
From: JLH
Date: Tue, 4 Nov 2008 09:18:28 -0800 (PST)
Local: Tues, Nov 4 2008 12:18 pm
Subject: Re: My page has disappeared
I found it:

http://www.midlandmainline.com/EMTrains/Basic.aspx?NRMODE=Published&N...

Several copies available, 6 here, guess Google didn't feel like
indexing a 7th version.

http://www.google.com/search?q=%22Explore+Nottingham+with+East+Midlan...


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lambrewkin  
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 More options Nov 4 2008, 12:31 pm
From: lambrewkin
Date: Tue, 4 Nov 2008 09:31:50 -0800 (PST)
Local: Tues, Nov 4 2008 12:31 pm
Subject: Re: My page has disappeared
Nice trick - love the sarcasm too ;-)

So, can you help me understand why it's not showing for the search
term Nottingham Train when it was ranked at #1 last week? That would
be really helpful.

Thanks.

On Nov 4, 5:18 pm, JLH wrote:


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JLH  
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(1 user)  More options Nov 4 2008, 12:36 pm
From: JLH
Date: Tue, 4 Nov 2008 09:36:08 -0800 (PST)
Local: Tues, Nov 4 2008 12:36 pm
Subject: Re: My page has disappeared
There was no sarcasm.  You've multiple copies of the same material out
there, Google doesn't want that.  They've removed the one you want
shown.

Read more here: http://www.google.com/support/webmasters/bin/answer.py?answer=66359

Get rid of the other copies and your preferred URL will probably come
back.

On Nov 4, 11:31 am, lambrewkin wrote:


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Phil Payne  
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(1 user)  More options Nov 4 2008, 12:53 pm
From: Phil Payne
Date: Tue, 4 Nov 2008 09:53:37 -0800 (PST)
Local: Tues, Nov 4 2008 12:53 pm
Subject: Re: My page has disappeared

lambrewkin wrote:
> Nice trick - love the sarcasm too ;-)

> So, can you help me understand why it's not showing for the search
> term Nottingham Train when it was ranked at #1 last week? That would
> be really helpful.

You think it needs advertising when the 16:45 from Kettering (already
delayed 20 minutes at Bedford) was standing room only through to
Sheffield on Sunday - despite being two 5-coach trains running
together?

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lambrewkin  
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 More options Nov 4 2008, 12:58 pm
From: lambrewkin
Date: Tue, 4 Nov 2008 09:58:12 -0800 (PST)
Local: Tues, Nov 4 2008 12:58 pm
Subject: Re: My page has disappeared
Thanks very much for your help.

I'll see if I can remove the duplicate items (though from the URLs
they shouldn't be indexed). I need to work out how they're being
exposed to Google.

On Nov 4, 5:36 pm, JLH wrote:


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lambrewkin  
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 More options Nov 4 2008, 1:04 pm
From: lambrewkin
Date: Tue, 4 Nov 2008 10:04:37 -0800 (PST)
Local: Tues, Nov 4 2008 1:04 pm
Subject: Re: My page has disappeared
Sorry, but I don't work for EMT directly. You can direct service-
related complains to them here: http://www.eastmidlandstrains.co.uk/EMTrains/ContactUs/customerservic...

On Nov 4, 5:53 pm, Phil Payne wrote:


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Phil Payne  
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 More options Nov 4 2008, 1:10 pm
From: Phil Payne
Date: Tue, 4 Nov 2008 10:10:49 -0800 (PST)
Local: Tues, Nov 4 2008 1:10 pm
Subject: Re: My page has disappeared

lambrewkin wrote:
> Sorry, but I don't work for EMT directly.

Heh.  No, I realise that.  And it won't be me that complains that
loudly - perhaps the family of six that couldn't get off in Kettering
and got taken to Market Harborough against their will.

As regards the page, it fails validation.  For one thing, it uses <h4>
tags in an SEO way, embedding them in <a> tags. <h4> is not intended
to give keywords extra emphasis - it's for structuring documents.


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JohnMu Google employee  
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(1 user)  More options Nov 7 2008, 10:03 am
From: JohnMu
Date: Fri, 7 Nov 2008 07:03:11 -0800 (PST)
Local: Fri, Nov 7 2008 10:03 am
Subject: Re: My page has disappeared
Hi lambrewkin and welcome to the groups!

From what I can tell, it appears that this URL used to redirect to an
error page. This could result in the page in URL being removed from
our index..

Apart from this, there are two issues which I ran into while looking
at your site that might also play a role in that:

1. Your server is not case sensitive, so we might crawl both:
http://www.eastmidlandstrains.co.uk/emtrains/yourdestinations/townsan...
and
http://www.eastmidlandstrains.co.uk/EMTrains/YourDestinations/TownsAn...
This could lead to a larger load on your server. My recommendation
would be to at least make sure that you are always linking to the same
version of the URL within your site.

2. Your "file not found" page does not return result code 404. This
means that we are going to index it (and have indexed it).
Additionally, when a page is not found, your server uses a 302
redirect to the error page (that doesn't return an error code). This
could (and generally will) result in search engines becoming confused.
Did the URL move? Should we be indexing the contents of that error
page?

I believe the second item here happened with your site (you should be
able to verify that in your server logs). Assume that your server
redirected Googlebot to an error page, this would generally result in
us removing the original URL (because of the redirect) and attempting
to index the error page (which we might already know under a different
URL).

Assuming this happened, the best thing to do would be to have the
error page return the proper HTTP result code. This way, when we come
around to indexing your URL again, we'll be able to recognize that
this is not the URL that we are looking for :). As a bonus, using the
proper result code would allow you to see these errors in your
Webmaster Tools account (make sure the verify both the www and non-www
versions, as your site does not redirect from one to the other).
Additionally, you might want to consider using a XML Sitemap file to
help us to recognize the preferred version of your URLs.

Hope it helps!
John


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