Error: Other 4xx HTTP response code
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Chung Lee
May 22, 2012, 9:59:13 AM5/22/12
to Google Search Appliance/Google Mini - Google Search Appliance/Google Mini
Hello,
We are on Google Mini 5.0x. We are getting "Error: Other 4xx HTTP
response code" when trying to perform a crawl for the first time.
Because of the vagueness of the error, we are not sure where to start
in the troubleshooting process. Any assistance you can provide is
appreciated. Thanks.
Best regards,
Chung Lee
We are on Google Mini 5.0x. We are getting "Error: Other 4xx HTTP
response code" when trying to perform a crawl for the first time.
Because of the vagueness of the error, we are not sure where to start
in the troubleshooting process. Any assistance you can provide is
appreciated. Thanks.
Best regards,
Chung Lee
Dave Watts
May 22, 2012, 10:14:10 AM5/22/12
to google-search-...@googlegroups.com
Dave Watts, CTO, Fig Leaf Software
http://www.figleaf.com/
http://training.figleaf.com/
Fig Leaf Software is a Veteran-Owned Small Business (VOSB) on
GSA Schedule, and provides the highest caliber vendor-authorized
instruction at our training centers, online, or onsite.
Chung Lee
May 22, 2012, 10:39:15 AM5/22/12
to Google Search Appliance/Google Mini - Google Search Appliance/Google Mini
Hello Dave,
Thank you for replying. Are you referring to the log files (event
logs) from the Mini or the log files from the web server which I would
like crawled?
--Chung Lee
On May 22, 10:14 am, Dave Watts <dwa...@figleaf.com> wrote:
> > We are on Google Mini 5.0x. We are getting "Error: Other 4xx HTTP
> > response code" when trying to perform a crawl for the first time.
> > Because of the vagueness of the error, we are not sure where to start
> > in the troubleshooting process. Any assistance you can provide is
> > appreciated. Thanks.
>
> Can you look at your server's log files or monitor network traffic?
>
> Dave Watts, CTO, Fig Leaf Softwarehttp://www.figleaf.com/http://training.figleaf.com/
Thank you for replying. Are you referring to the log files (event
logs) from the Mini or the log files from the web server which I would
like crawled?
--Chung Lee
On May 22, 10:14 am, Dave Watts <dwa...@figleaf.com> wrote:
> > We are on Google Mini 5.0x. We are getting "Error: Other 4xx HTTP
> > response code" when trying to perform a crawl for the first time.
> > Because of the vagueness of the error, we are not sure where to start
> > in the troubleshooting process. Any assistance you can provide is
> > appreciated. Thanks.
>
> Can you look at your server's log files or monitor network traffic?
>
Dave Watts
May 22, 2012, 10:48:18 AM5/22/12
to google-search-...@googlegroups.com
> Thank you for replying. Are you referring to the log files (event
> logs) from the Mini or the log files from the web server which I would
> like crawled?
The web server's log files.
> logs) from the Mini or the log files from the web server which I would
> like crawled?
Chung Lee
May 22, 2012, 10:56:43 AM5/22/12
to Google Search Appliance/Google Mini - Google Search Appliance/Google Mini
Yes, I have access to them.
Not meaning to get too far ahead. When I examine the log files, the
entries left by the 'gsa-crawler' indicate a 403 error. This is what
showing on the logs as a 'sc-status' and 'sc-substatus': 403 16
2148204809
On May 22, 10:48 am, Dave Watts <dwa...@figleaf.com> wrote:
> > Thank you for replying. Are you referring to the log files (event
> > logs) from the Mini or the log files from the web server which I would
> > like crawled?
>
> The web server's log files.
>
> Dave Watts, CTO, Fig Leaf Softwarehttp://www.figleaf.com/http://training.figleaf.com/
Not meaning to get too far ahead. When I examine the log files, the
entries left by the 'gsa-crawler' indicate a 403 error. This is what
showing on the logs as a 'sc-status' and 'sc-substatus': 403 16
2148204809
On May 22, 10:48 am, Dave Watts <dwa...@figleaf.com> wrote:
> > Thank you for replying. Are you referring to the log files (event
> > logs) from the Mini or the log files from the web server which I would
> > like crawled?
>
> The web server's log files.
>
Dave Watts
May 22, 2012, 11:05:01 AM5/22/12
to google-search-...@googlegroups.com
> Not meaning to get too far ahead. When I examine the log files, the
> entries left by the 'gsa-crawler' indicate a 403 error. This is what
> showing on the logs as a 'sc-status' and 'sc-substatus': 403 16
> 2148204809
Then that narrows things down a bit.
> entries left by the 'gsa-crawler' indicate a 403 error. This is what
> showing on the logs as a 'sc-status' and 'sc-substatus': 403 16
> 2148204809
http://en.wikipedia.org/wiki/HTTP_403
Does your site require client certificates?
https://www.google.com/search?q=2148204809
Chung Lee
May 22, 2012, 11:26:12 AM5/22/12
to Google Search Appliance/Google Mini - Google Search Appliance/Google Mini
The site does require client certificates. Looks like the Mini might
need to obtain one. I guess there's no way to get around this?
On May 22, 11:05 am, Dave Watts <dwa...@figleaf.com> wrote:
> > Not meaning to get too far ahead. When I examine the log files, the
> > entries left by the 'gsa-crawler' indicate a 403 error. This is what
> > showing on the logs as a 'sc-status' and 'sc-substatus': 403 16
> > 2148204809
>
> Then that narrows things down a bit.
>
> http://en.wikipedia.org/wiki/HTTP_403
>
> Does your site require client certificates?
>
> https://www.google.com/search?q=2148204809
>
> Dave Watts, CTO, Fig Leaf Softwarehttp://www.figleaf.com/http://training.figleaf.com/
need to obtain one. I guess there's no way to get around this?
On May 22, 11:05 am, Dave Watts <dwa...@figleaf.com> wrote:
> > Not meaning to get too far ahead. When I examine the log files, the
> > entries left by the 'gsa-crawler' indicate a 403 error. This is what
> > showing on the logs as a 'sc-status' and 'sc-substatus': 403 16
> > 2148204809
>
> Then that narrows things down a bit.
>
> http://en.wikipedia.org/wiki/HTTP_403
>
> Does your site require client certificates?
>
> https://www.google.com/search?q=2148204809
>
Dave Watts
May 22, 2012, 11:33:03 AM5/22/12
to google-search-...@googlegroups.com
> The site does require client certificates. Looks like the Mini might
> need to obtain one. I guess there's no way to get around this?
Can you conditionally disable client certificates? (My guess is,
> need to obtain one. I guess there's no way to get around this?
probably not). If not, there's no way to get around it.
https://developers.google.com/search-appliance/documentation/46/secure_search/secure_search_crwlsrv#digital_certificates_and_certification_authorities
Chung Lee
May 22, 2012, 11:58:34 AM5/22/12
to Google Search Appliance/Google Mini - Google Search Appliance/Google Mini
We're not allowed to disable certificates. We'll have to get one for
the Mini.
Thank you so much, Dave. :)
On May 22, 11:33 am, Dave Watts <dwa...@figleaf.com> wrote:
> > The site does require client certificates. Looks like the Mini might
> > need to obtain one. I guess there's no way to get around this?
>
> Can you conditionally disable client certificates? (My guess is,
> probably not). If not, there's no way to get around it.
>
> https://developers.google.com/search-appliance/documentation/46/secur...
>
> Dave Watts, CTO, Fig Leaf Softwarehttp://www.figleaf.com/http://training.figleaf.com/
the Mini.
Thank you so much, Dave. :)
On May 22, 11:33 am, Dave Watts <dwa...@figleaf.com> wrote:
> > The site does require client certificates. Looks like the Mini might
> > need to obtain one. I guess there's no way to get around this?
>
> Can you conditionally disable client certificates? (My guess is,
> probably not). If not, there's no way to get around it.
>
>
> Dave Watts, CTO, Fig Leaf Softwarehttp://www.figleaf.com/http://training.figleaf.com/
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