Last night, I helped a friend of mine with a visual impediment set up a Gmail account. It took about 49 minutes to do so. This had nothing to do with the effectiveness of my friend's screen reader, as it was working fine; but, rather, with the issue of capchas for the visually impaired: the handicapped icon provided neither me nor him with a means of authenticating the information he was submitting to set up his account. In the end, I had to set his Gmail account up for him - and that included navigating the capcha maze for him visually.
I am a psychologist and have been working with this individual off and on for roughly the past ten years. He's a chiropractor with a thriving private practice and, hence, a very capable individual. Still, because Gmail did not offer a working audible capcha that he could use, it was a very frustrating experience for him.
IMO, I should not have had to intervene in order for him to set up his Gmail account; my friend should have been able to do this on his own - in a fraction of the time it took for us working together to do so.
Question, please: What can Google do to make it easier for someone who is visually impaired to set up a Gmail account?
Ya, your right !!, but the best thing we can try to build is a "complete" one shot Voice browser ( conforms to Voice XML ), and that it has all the IVR built into it. Because there is no more a good thing than building the best one.
@Techies : Ofcourse, the thing is, it almost transforms the way the Web Builders build their Web. Lets see. :)
On Oct 22, 8:46 pm, Psychgallica <William.L.Smit...@gmail.com> wrote:
> Last night, I helped a friend of mine with a visual impediment set up > a Gmail account. It took about 49 minutes to do so. This had nothing > to do with the effectiveness of my friend's screen reader, as it was > working fine; but, rather, with the issue of capchas for the visually > impaired: the handicapped icon provided neither me nor him with a > means of authenticating the information he was submitting to set up > his account. In the end, I had to set his Gmail account up for him - > and that included navigating the capcha maze for him visually.
> I am a psychologist and have been working with this individual off and > on for roughly the past ten years. He's a chiropractor with a thriving > private practice and, hence, a very capable individual. Still, because > Gmail did not offer a working audible capcha that he could use, it was > a very frustrating experience for him.
> IMO, I should not have had to intervene in order for him to set up his > Gmail account; my friend should have been able to do this on his own - > in a fraction of the time it took for us working together to do so.
> Question, please: What can Google do to make it easier for someone who > is visually impaired to set up a Gmail account?
Ya, your right !!, but the best thing we can try to build is a "complete" one shot Voice browser ( conforms to Voice XML ), and that it has all the IVR built into it. Because there is no more a good thing than building the best one.
@Techies : Ofcourse, the thing is, it almost transforms the way the Web Builders build their Web. Lets see. :)
On Oct 22, 8:46 pm, Psychgallica <William.L.Smit...@gmail.com> wrote:
> Last night, I helped a friend of mine with a visual impediment set up > a Gmail account. It took about 49 minutes to do so. This had nothing > to do with the effectiveness of my friend's screen reader, as it was > working fine; but, rather, with the issue of capchas for the visually > impaired: the handicapped icon provided neither me nor him with a > means of authenticating the information he was submitting to set up > his account. In the end, I had to set his Gmail account up for him - > and that included navigating the capcha maze for him visually.
> I am a psychologist and have been working with this individual off and > on for roughly the past ten years. He's a chiropractor with a thriving > private practice and, hence, a very capable individual. Still, because > Gmail did not offer a working audible capcha that he could use, it was > a very frustrating experience for him.
> IMO, I should not have had to intervene in order for him to set up his > Gmail account; my friend should have been able to do this on his own - > in a fraction of the time it took for us working together to do so.
> Question, please: What can Google do to make it easier for someone who > is visually impaired to set up a Gmail account?
I'd be interested in getting on board such a project at Google because I've been working off and on for ten years with people with visual impediments (two main clients), and I'd like to do something to ease their frustration with surfing the Web. The screen reader Jaws for Windows is, IMO, mainly designed to work with Internet Explorer. The options for the visually impaired, therefore, I feel need to be improved upon.
Best,
william
On Oct 24, 5:12 am, SivaNN <SivaTu...@gmail.com> wrote:
> Ya, your right !!, but the best thing we can try to build is a > "complete" one shot Voice browser ( conforms to Voice XML ), > and that it has all the IVR built into it. Because there is no more a > good thing than building the best one.
> @Techies : > Ofcourse, the thing is, it almost transforms the way the Web Builders > build their Web. > Lets see. :)
> On Oct 22, 8:46 pm, Psychgallica <William.L.Smit...@gmail.com> wrote:
> > Last night, I helped a friend of mine with a visual impediment set up > > a Gmail account. It took about 49 minutes to do so. This had nothing > > to do with the effectiveness of my friend's screen reader, as it was > > working fine; but, rather, with the issue of capchas for the visually > > impaired: the handicapped icon provided neither me nor him with a > > means of authenticating the information he was submitting to set up > > his account. In the end, I had to set his Gmail account up for him - > > and that included navigating the capcha maze for him visually.
> > I am a psychologist and have been working with this individual off and > > on for roughly the past ten years. He's a chiropractor with a thriving > > private practice and, hence, a very capable individual. Still, because > > Gmail did not offer a working audible capcha that he could use, it was > > a very frustrating experience for him.
> > IMO, I should not have had to intervene in order for him to set up his > > Gmail account; my friend should have been able to do this on his own - > > in a fraction of the time it took for us working together to do so.
> > Question, please: What can Google do to make it easier for someone who > > is visually impaired to set up a Gmail account?
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