Hi, i'm experiencing something very strange :) i click "search desktop" and in my default browser - Firefox 2.0 appears the search query box and i can type whatever i want in it, but when i press the search button firefox tells me - "The connection to the server was reset while the page was loading." When i copy the links in IE it works perfectly. I've checked the firewall, and firefox is allowed to do anything, but it still can't search... I tried to edit the network settings - and i clicked "manual proxy configuration" and typed "No proxy for: localhost, 127.0.0.1", but for some reason when i restart firefox it doesn't remember the settings. I'll be gratefull if someone helps :)
I'm seeing the same problem on 4different systems, all running XP SP2. One uses NOD32 & standard Windows firewall, two use TrendMicro OfficeScan 8.0, and the last uses Trend Micro Internet Security 2008.
I've tried all 4 with firewalls disabled, AV disabled, running Firefox 2.0.0.7 in safe-mode (even tried the proxy "fix"). On the NOD32 and Internet Security 2008 system I tried completely uninstalling both GD and Firefox and re-installing to no avail.
Strangely on one of the OfficeScan systems just after updating to GD 5.5 the web connection did work with Firefox so I starting using SysInternals Process Monitor to track the differences in execution between the working system and the failing systems. Unfortunately while doing this after about the 10th search or so the working system started failing in exactly the same manner and now even rebooting it won't fix the situation.
On all 4 systems IE 7.0 works fine as does Opera 9.23, only Firefox 2.0.07 (did not try earlier versions) appears to have this problem.
With Firefox I can browse into and modify GD Preferences, I can see the Index Status, Privacy and About pages.
I cannot use Browse Timeline or perform a Search. Either of those results in "The connection was reset" and TCPView shows several connections to port 4664 that take many seconds to clear. Closing/ reopening GD has no effect nor does rebooting or reinstalling.
My problem is exactly the same! I use XP, SP2 and my antivirus is NOD32, the Firefox version is 2.0.0.7 ... Restarting the computer is no use in this situation. I'm really confused because when I first installed it I was able to search several times and then Firefox started with this annoying message. I can't browse the timeline in Firefox nor can i search. Interesting enough i can modify the preferences in Firefox. IE 6 doesn't seem to have any problems though...
Me too, I thought it was just my install - I've uninstalled GD and re- installed and its still broken It's working fine in IE, but I rarely use that, and it's not my default browser.
Seems like Google broke something with GD 5.5 so it doesn't work with Firefox, yeah nice going.
> My problem is exactly the same! I use XP, SP2 and my antivirus is > NOD32, the Firefox version is 2.0.0.7 ... Restarting the computer is > no use in this situation. I'm really confused because when I first > installed it I was able to search several times and then Firefox > started with this annoying message. I can't browse the timeline in > Firefox nor can i search. Interesting enough i can modify the > preferences in Firefox. IE 6 doesn't seem to have any problems > though...
Thank you all for your detailed descriptions of this problem. We're currently investigating the issue, and I'll update you when we have more information. In the meantime, could you let us know what Add-ons you're using with Firefox, as well as whether you're using a personal or work computer?
> Me too, I thought it was just my install - I've uninstalled GD and re- > installed and its still broken > It's working fine in IE, but I rarely use that, and it's not my > default browser.
> Seems like Google broke something with GD 5.5 so it doesn't work with > Firefox, yeah nice going.
> I'm going back to 5.1
> On 8 Oct, 18:34, Pitboss wrote:
> > My problem is exactly the same! I use XP, SP2 and my antivirus is > > NOD32, the Firefox version is 2.0.0.7 ... Restarting the computer is > > no use in this situation. I'm really confused because when I first > > installed it I was able to search several times and then Firefox > > started with this annoying message. I can't browse the timeline in > > Firefox nor can i search. Interesting enough i can modify the > > preferences in Firefox. IE 6 doesn't seem to have any problems > > though...
Extensions: Download Helper 2.4.3 DownThemAll! 0.9.9.10 Google Toolbar for Firefox 3.0.20070525W Password Exporter 1.0.6 Talkback 2.0.0.7 Web Developer 1.1.4
Themes: Default only
However, I get the same results running Firefox in safe-mode with a new profile (which disables all add-ons) and the two OfficeScan systems I noted above I have no add-ons installed.
> Extensions: > Download Helper 2.4.3 > DownThemAll! 0.9.9.10 > Google Toolbar for Firefox 3.0.20070525W > Password Exporter 1.0.6 > Talkback 2.0.0.7 > Web Developer 1.1.4
> Themes: > Default only
> However, I get the same results running Firefox in safe-mode with a > new profile (which disables all add-ons) and the two OfficeScan > systems I noted above I have no add-ons installed.
The Quick Find results display correctly beneath the dialog as the query text is typed, and I can click on results that link to, for example, text files or Word/Excel documents without problem. But if I click on an email link that has to go through the web browser it also results in "The connection was reset".
Yes it happens when using the QSB, that's how I first noticed it. It's strange that error is "Connection reset" and it only effects Firefox - personally think it could be a bug in Firefox, but I've had to revert back to Google desktop 5.1 in the mean time.
> > However, I get the same results running Firefox in safe-mode with a > > new profile (which disables all add-ons) and the two OfficeScan > > systems I noted above I have no add-ons installed.
> Yes it happens when using the QSB, that's how I first noticed it. > It's strange that error is "Connection reset" and it only effects > Firefox - personally think it could be a bug in Firefox, but I've had > to revert back to Google desktop 5.1 in the mean time.
> On Oct 9, 4:49 pm, GeorgeB wrote:
> > do you get the same error when you search from the QSB? (type search > > term and hit enter)
> > > However, I get the same results running Firefox in safe-mode with a > > > new profile (which disables all add-ons) and the two OfficeScan > > > systems I noted above I have no add-ons installed.
Just thought I would add my 2-cents. Same problem, just as described by others here. FF 2.0.0.7, GD 5.5. This is the first time I've ever installed GD on this computer, so no previous version issues. This is a personal computer.
FireFox add-ons:
Google Browser Sync 1.3.20070523.0 Google Toolbar 3.0.20070525W Talkback 2.0.0.7 DOM Inspector 1.8.1.7