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Discussions > Announcements and Alerts > Some Spreadsheets Inaccessible
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Google Docs & Spreadsheets Guide 2 Google employee  
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 More options May 16 2007, 2:08 pm
From: Google Docs & Spreadsheets Guide 2 <GDSGui...@google.com>
Date: Wed, 16 May 2007 18:08:09 -0000
Local: Wed, May 16 2007 2:08 pm
Subject: Some Spreadsheets Inaccessible
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Hello Spreadsheets users,

As you may have noticed, we're having some issues right now. While you
may not
be able to access your spreadsheets during short intervals of time,
there was no
data lost - it just becomes inaccessible.

Please be assured that we are actively investigating, and I'll post
again when I have
more information.

Thanks for your patience and understanding.

Cheers,
Regina
Google Docs & Spreadsheets Guide 2


 
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Discussion subject changed to "Update: Some Spreadsheets Inaccessible" by Google Docs &amp; Spreadsheets Guide 2
Google Docs & Spreadsheets Guide 2 Google employee  
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 More options May 16 2007, 5:12 pm
From: Google Docs & Spreadsheets Guide 2 <GDSGui...@google.com>
Date: Wed, 16 May 2007 21:12:21 -0000
Local: Wed, May 16 2007 5:12 pm
Subject: Update: Some Spreadsheets Inaccessible
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Hello!

As mentioned in my previous post, we ran into a few issues with
spreadsheets today (During the window 5am - 12pm EDT)

Thanks for your patience while we worked on this problem :)

 Now that we know a little more, I'm going to keep my promise -- I
promised you some additional details, so here they are:

The problems we experienced only impacted a small number of users.
The symptoms included:

- 1 or 2 recent edits (made this morning) didn't appear when the
spreadsheet was closed and re-opened
- Spreadsheets didn't load
- All content from a specific editing session (during time posted
above) didn't appear when spreadsheet was re-opened.
- Spreadsheets didn't appear in the Docs & Spreadsheets list during
this window.

Anyone still experiencing any of these issues, please contact us.

Here's how:

Contact Form:

http://docs.google.com/support/bin/request.py?contact_type=bug
- Choose spreadsheets

Subject
- spreadsheets not opening (group)

Include
- your username and your domain name (if applicable)
- the URL/s of the affected spreadsheets or the name if you don't have
the URL

Cheers,
Regina


 
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