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Jules Gaudet  
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 More options Sep 10 2008, 11:37 am
From: Jules Gaudet <ju...@gaudet.qc.ca>
Date: Wed, 10 Sep 2008 11:37:47 -0400
Local: Wed, Sep 10 2008 11:37 am
Subject: views M&S renewal

Hi All,

Has anyone renewed his M&S contract for Views this year?

I was just contacted by « MS/FAST »? accounting department regarding my own
invoice dated early this year that I did not pay.

When I told them to just cancel it, I was answered that I was breaking my
M&S contract with « MS/FAST »… Somehow they gave me the impression that the
new owner will be going after « its » money. I told them to sue me…

It is quite insulting to be accused since 1. M&S was paid every year the
past many years even though they failed on their part to even produce ONE
upgrade every 12 months for their software; 2. if anyone did break any
contract it was them when they announced unilaterally that they cancelled
views; 3. I have been selling/using views since the early 1990’s. We have
been FBP and OM whatever they called it then partner and then were
unilaterally flushed when they decided to change their distribution pattern;
4. We are a Folio Publisher and views is a software we love dearly, but we
are now forced to look for a replacement since it was discontinued
unilaterally.

I am pissed off!

Salutations.

Jules Édouard Gaudet, avocat

Gaudet Éditeur ltée

514/893-2526


 
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Discussion subject changed to "FolioUserGroup: views M&S renewal" by Neil Halava
Neil Halava  
View profile  
 More options Sep 10 2008, 11:59 am
From: Neil Halava <n...@themessage.com>
Date: Wed, 10 Sep 2008 11:59:47 -0400
Local: Wed, Sep 10 2008 11:59 am
Subject: RE: FolioUserGroup: views M&S renewal

Jules,

We did renew our M&S earlier this year.

We have had all kinds of “titles” through the decades as well, since 1988,
when I first flew to Provo to see this software first hand.

(Although, I refused to take the test to become a “Certified Folio
Consultant”) I just sort of certified myself....

Was this call from the guys in Provo, or some other Micro$oft location?

And if from Provo, did you speak to someone outside the accounting dept. to
be very clear that this is the accepted path the company is going to pursue?

Is it possible that some new hire in the accounting dept. just doesn’t know
how M&S renewals work?

Neil

  _____  

From: Folio-User-Group@googlegroups.com
[mailto:Folio-User-Group@googlegroups.com] On Behalf Of Jules Gaudet
Sent: Wednesday, September 10, 2008 11:38 AM
To: FAST, fug
Subject: FolioUserGroup: views M&S renewal

Hi All,

Has anyone renewed his M&S contract for Views this year?

I was just contacted by « MS/FAST »? accounting department regarding my own
invoice dated early this year that I did not pay.

When I told them to just cancel it, I was answered that I was breaking my
M&S contract with « MS/FAST »… Somehow they gave me the impression that the
new owner will be going after « its » money. I told them to sue me…

It is quite insulting to be accused since 1. M&S was paid every year the
past many years even though they failed on their part to even produce ONE
upgrade every 12 months for their software; 2. if anyone did break any
contract it was them when they announced unilaterally that they cancelled
views; 3. I have been selling/using views since the early 1990’s. We have
been FBP and OM whatever they called it then partner and then were
unilaterally flushed when they decided to change their distribution pattern;
4. We are a Folio Publisher and views is a software we love dearly, but we
are now forced to look for a replacement since it was discontinued
unilaterally.

I am pissed off!

Salutations.

Jules Édouard Gaudet, avocat

Gaudet Éditeur ltée

514/893-2526


 
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Discussion subject changed to "FolioUserGroup: Re: views M&S renewal" by Jules Gaudet
Jules Gaudet  
View profile  
 More options Sep 10 2008, 12:07 pm
From: Jules Gaudet <ju...@gaudet.qc.ca>
Date: Wed, 10 Sep 2008 12:07:44 -0400
Local: Wed, Sep 10 2008 12:07 pm
Subject: RE: FolioUserGroup: Re: views M&S renewal

Hi Neil,

I do not want to throw names. But it was someone from Draper(?) that I have
been dealing with for a few years.

Salutations.

Jules Édouard Gaudet, avocat

Gaudet Éditeur ltée

514/893-2526

  _____  

De : Folio-User-Group@googlegroups.com
[mailto:Folio-User-Group@googlegroups.com] De la part de Neil Halava
Envoyé : 10 septembre 2008 12:00
À : Folio-User-Group@googlegroups.com
Objet : FolioUserGroup: Re: views M&S renewal

Jules,

We did renew our M&S earlier this year.

We have had all kinds of “titles” through the decades as well, since 1988,
when I first flew to Provo to see this software first hand.

(Although, I refused to take the test to become a “Certified Folio
Consultant”) I just sort of certified myself....

Was this call from the guys in Provo, or some other Micro$oft location?

And if from Provo, did you speak to someone outside the accounting dept. to
be very clear that this is the accepted path the company is going to pursue?

Is it possible that some new hire in the accounting dept. just doesn’t know
how M&S renewals work?

Neil

  _____  

From: Folio-User-Group@googlegroups.com
[mailto:Folio-User-Group@googlegroups.com] On Behalf Of Jules Gaudet
Sent: Wednesday, September 10, 2008 11:38 AM
To: FAST, fug
Subject: FolioUserGroup: views M&S renewal

Hi All,

Has anyone renewed his M&S contract for Views this year?

I was just contacted by « MS/FAST »? accounting department regarding my own
invoice dated early this year that I did not pay.

When I told them to just cancel it, I was answered that I was breaking my
M&S contract with « MS/FAST »… Somehow they gave me the impression that the
new owner will be going after « its » money. I told them to sue me…

It is quite insulting to be accused since 1. M&S was paid every year the
past many years even though they failed on their part to even produce ONE
upgrade every 12 months for their software; 2. if anyone did break any
contract it was them when they announced unilaterally that they cancelled
views; 3. I have been selling/using views since the early 1990’s. We have
been FBP and OM whatever they called it then partner and then were
unilaterally flushed when they decided to change their distribution pattern;
4. We are a Folio Publisher and views is a software we love dearly, but we
are now forced to look for a replacement since it was discontinued
unilaterally.

I am pissed off!

Salutations.

Jules Édouard Gaudet, avocat

Gaudet Éditeur ltée

514/893-2526


 
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Jim Mosher  
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 More options Sep 10 2008, 4:03 pm
From: Jim Mosher <jmoshe...@gmail.com>
Date: Wed, 10 Sep 2008 13:03:24 -0700 (PDT)
Local: Wed, Sep 10 2008 4:03 pm
Subject: Re: FolioUserGroup: Re: views M&S renewal
Greetings from Draper :)

Jules, our accounting department was simply following up on an
invoice. Since it hadn't been paid and we hadn't heard from you, we
wanted to confirm your intention. This isn't a new onerous policy
started by our acquistion by Microsft; it's just good business
practice. I'm sure that you, as a business owner, follow up with your
customers to ensure payment.

Many of our customers are set up on an auto-renewal process for
Maintenance and Support. This process helps ensure that our customers
receive seamless M&S by (hopefully) preventing accidental lapses in
M&S. Standard contracts going back to the original Folio Corporation
provided for this. Those contracts also have a standard 60-day
notification requirement should you choose to not renew. This gives us
a chance to appropriately update our systems.

I am certain our accounting department did not "accuse" you. I am also
certain that we can find a way to work this out. It does get more
complicated once an invoice is issued, but it can still happen.

Please note that we continue to offer Maintenance and Support services
for the Folio and NXT products. Maintenance includes correcting
defects, delivering software patches. Support includes access to our
support staff, who continue to answer questions, provide work-arounds,
log defects where appropriate, and help our customers with deployment
and functionality questions.

If you have additional concerns, please bring them up with me
directly.

Regards,

-Jim Mosher
------------------------------

On Sep 10, 10:07 am, Jules Gaudet <ju...@gaudet.qc.ca> wrote:


 
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Neil Halava  
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 More options Sep 10 2008, 4:27 pm
From: Neil Halava <n...@themessage.com>
Date: Wed, 10 Sep 2008 16:27:12 -0400
Local: Wed, Sep 10 2008 4:27 pm
Subject: RE: FolioUserGroup: Re: views M&S renewal
Jim,

I don't remember when my M&S renewal comes up each year, until I get said
invoice. I don't recall ever getting an invoice for renewal sooner than 60
days before it was due.

Are you saying, if we wish to discontinue renewal of our M&S contract, that
all of us M&S customers are required to give you a 60 day notification in
advance of our M&S renewal date (and before receiving an invoice for such
renewal), or else we have broken our contract and that we will be liable for
the $$$$ due if we don't provide the 60 day advance notice?

Have you got any news that would give me incentive to renew my M&S again
next year?
You know: news along the lines that Folio Technology will be around next
year? Currently, all I hear is that Micro$oft has cancelled all new sales
(must be hard to keep a cash flow for FIT like that) and that maybe it will
never come back,,,,,,,,,,,,,

Neil


 
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log...@loggos.com.br  
View profile  
 More options Sep 11 2008, 4:17 pm
From: <log...@loggos.com.br>
Date: Thu, 11 Sep 2008 17:17:43 -0300
Local: Thurs, Sep 11 2008 4:17 pm
Subject: Re: FolioUserGroup: Re: views M&S renewal

Jim
Greetings.

I have similar problematic situation here in Brazil.
Didn´t receiving updates, patches, etc. And has several customers with active M&S with the same problem here in Brazil.
We need help.

Roberto Bisotto
LOGGOS TI - Year 17


 
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M. Montesinos  
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 More options Oct 14 2008, 7:58 pm
From: "M. Montesinos" <mmontesin...@gmail.com>
Date: Tue, 14 Oct 2008 16:58:29 -0700 (PDT)
Local: Tues, Oct 14 2008 7:58 pm
Subject: Re: FolioUserGroup: Re: views M&S renewal
Hi, Folio Users:

We still working with FOLIO too. Our provider was DOTSA (in Argentina)
and they told us that It is probably FAST declare FOLIO will be
discontinued. I was finding information about it but I cant find
nothing related.

I think there is a large group of FOLIO Users around the world and we
still need it to produce our products.

Greetings.

Miguel Montesinos

On 11 sep, 15:17, <log...@loggos.com.br> wrote:


 
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Discussion subject changed to "FAST --- uh-oh!" by Neil Halava
Neil Halava  
View profile  
 More options Oct 20 2008, 6:06 am
From: Neil Halava <n...@themessage.com>
Date: Mon, 20 Oct 2008 06:06:19 -0400
Local: Mon, Oct 20 2008 6:06 am
Subject: FAST --- uh-oh!
Good morning to one and all:

For your morning reading pleasure:

http://uk.reuters.com/article/technology-media-telco-SP/idUKLG5914200...
p=true

OSLO, Oct 16 (Reuters) - The Norwegian police economic crimes unit said it
had charged Microsoft-owned search technology firm Fast Search & Transfer
with accounting fraud on Thursday.

"We are raiding Fast's offices now to secure evidence," police attorney
Baard Thorsen said. "The charge is for accounting fraud."

Fast was acquired by Microsoft (MSFT.O: Quote, Profile, Research) for $1.2
billion in February.

"The charge regards accounts from before Microsoft came in," Thorsen said.
"We think Fast recognised revenues that there is no basis for."

Fast was not immediately available for comment.

Norway's financial watchdog said in May it had reported possible violation
of accounting rules by Fast to the economic crimes unit.

In June the watchdog said it would also probe the auditor of Fast, Deloitte
& Touche DLTE.UL, for suspected irregularities in the computer group's
accounts.

Fast is the world's second largest provider of enterprise search software
that allows companies to comb internal corporate documents, data and other
information, a market also targeted by Google (GOOG.O: Quote, Profile,
Research).

Before Microsoft's buyout, Fast stock had tumbled after the company said in
mid 2007 it would no longer recognise revenues from memorandums of
understanding, and instead book revenue only from final deals.

The police and Norwegian Ministry of Justice are among Fast's customers in
Norway.


 
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M. Montesinos  
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 More options Oct 30 2008, 10:45 am
From: "M. Montesinos" <mmontesin...@gmail.com>
Date: Thu, 30 Oct 2008 07:45:52 -0700 (PDT)
Local: Thurs, Oct 30 2008 10:45 am
Subject: Re: FAST --- uh-oh!
Hi. Folio Users:

I just read the last message about Norway Police and FAST.

I hope that situation won´t affect FOLIO customer around the world.
The worst thing can happen for me is that bind page will be not
available soon
 because that means we are not available to publish FOLIO DVD ROMs.

On 20 oct, 05:06, Neil Halava <n...@themessage.com> wrote:


 
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Discussion subject changed to "FolioUserGroup: Re: FAST --- uh-oh!" by Janine Stonehouse
Janine Stonehouse  
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 More options Oct 30 2008, 11:21 am
From: "Janine Stonehouse" <jani...@ccohs.ca>
Date: Thu, 30 Oct 2008 11:21:07 -0400
Local: Thurs, Oct 30 2008 11:21 am
Subject: RE: FolioUserGroup: Re: FAST --- uh-oh!
I'm concerned about the statement you have made about the bind page not being available. Is this a known fact?

Janine Stonehouse


 
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Neil Halava  
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 More options Oct 30 2008, 11:29 am
From: Neil Halava <n...@themessage.com>
Date: Thu, 30 Oct 2008 11:29:58 -0400
Local: Thurs, Oct 30 2008 11:29 am
Subject: RE: FolioUserGroup: Re: FAST --- uh-oh!
All:

The Bind page is working. Don't panic.
I have been told that this does not affect the US operation of
Microsoft/FAST/Folio.

It would be nice if Folio people in Provo could post something official
here. This is an issue that OUR CUSTOMERS       have alerted us to....

We should have heard of it first, from Folio/FAST, in my humble opinion...

Neil


 
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Janine Stonehouse  
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 More options Oct 30 2008, 3:06 pm
From: "Janine Stonehouse" <jani...@ccohs.ca>
Date: Thu, 30 Oct 2008 15:06:01 -0400
Local: Thurs, Oct 30 2008 3:06 pm
Subject: RE: FolioUserGroup: Re: FAST --- uh-oh!
Can Jim Mosher address this?

Janine Stonehouse


 
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Jim Mosher  
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 More options Oct 30 2008, 10:59 pm
From: Jim Mosher <jmoshe...@gmail.com>
Date: Thu, 30 Oct 2008 19:59:01 -0700 (PDT)
Local: Thurs, Oct 30 2008 10:59 pm
Subject: Re: FolioUserGroup: Re: FAST --- uh-oh!
All -

Please note that the Folio and NXT product lines continue to be
maintained and supported, as noted in earlier posts. The Folio Bind
site is still available and will remain so. Should you ever find the
Bind site to be unavailable, please contact our Support department so
we can correct the technical issues that could cause the site to be
down.

Microsoft, and its FAST subsidiary, continue to be focused on
innovation, providing value, and supporting our customers and partners
now and in the future.

If you have further questions about Folio or NXT, I am happy to
discuss them individually.

Regards,

Jim Mosher
Director, Product Management
Publishing Applications
FAST, a Microsoft Subsidiary

On Oct 30, 1:06 pm, "Janine Stonehouse" <jani...@ccohs.ca> wrote:


 
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Jim Mosher  
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 More options Nov 3 2008, 1:49 pm
From: Jim Mosher <jmoshe...@gmail.com>
Date: Mon, 3 Nov 2008 10:49:23 -0800 (PST)
Local: Mon, Nov 3 2008 1:49 pm
Subject: Re: FolioUserGroup: Re: FAST --- uh-oh!
I have a received several messages asking for more clarification about
the investigation.

While we cannot comment on an open investigation, I am pleased to
repeat FAST’s commitment to the Folio and NXT product lines, as
mentioned in my earlier post.

Regards,

-Jim

On Oct 30, 7:59 pm, Jim Mosher <jmoshe...@gmail.com> wrote:


 
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