After I restored Altapoint from backup while installing a new hard drive, I get an error message when I try to add or edit items in the billing codes. Altapoint: "Table 1: Field "ORD_FORM" not found". CAn anyone help on resolving this? The billing code numbers and names show up OK, but the cost figures, etc cannot be accessed/changed. Thanks, Ron
have you checked the current version of your Altapoint after
restoring.
My guess is, when you installed a new hard drive, you used your
original copy of Altapoint. But your back-up copy came from an MORE
Updated version of Altapoint.
If this is the case, I suggest that before you further use your
current data, complete the updates and some updates will require
REBUILD DATA. then it might solve your problem
On Jun 23, 5:15 pm, Ronald Edwards <edwardsrona...@gmail.com> wrote:
> After I restored Altapoint from backup while installing a new hard drive, I
> get an error message when I try to add or edit items in the billing codes.
> Altapoint: "Table 1: Field "ORD_FORM" not found". CAn anyone help on
> resolving this? The billing code numbers and names show up OK,
> but the cost figures, etc cannot be accessed/changed. Thanks, Ron
You are right. When I open AP now, I get a message that says I am using an
older version, but so far I have just opted to continue with current state.
Do I get the updated version from AP via web? (I am using version 6.0).
To do the rebuild, do I need to reinstall AP, then import updated version,
then read the latest data backup? Thanks for your help. Ron
On Wed, Jun 24, 2009 at 4:27 PM, chrisman <cjara2...@gmail.com> wrote:
> have you checked the current version of your Altapoint after
> restoring.
> My guess is, when you installed a new hard drive, you used your
> original copy of Altapoint. But your back-up copy came from an MORE
> Updated version of Altapoint.
> If this is the case, I suggest that before you further use your
> current data, complete the updates and some updates will require
> REBUILD DATA. then it might solve your problem
> On Jun 23, 5:15 pm, Ronald Edwards <edwardsrona...@gmail.com> wrote:
> > After I restored Altapoint from backup while installing a new hard drive,
> I
> > get an error message when I try to add or edit items in the billing
> codes.
> > Altapoint: "Table 1: Field "ORD_FORM" not found". CAn anyone help on
> > resolving this? The billing code numbers and names show up OK,
> > but the cost figures, etc cannot be accessed/changed. Thanks, Ron
Actually, at this point you can just download the latest update for
your version and do the update. BUT before you do the update, make a
back up of your current data. It will warn you when you open AP if it
would need to do a rebuild after installation.
Unfortunately, I dont think altapoint is still supporting your
version. Below is a link to the updates, and I dont see anymore
updates for version 6. Maybe you can ask around whoever has a copy of
the latest update for your version
> You are right. When I open AP now, I get a message that says I am using an
> older version, but so far I have just opted to continue with current state.
> Do I get the updated version from AP via web? (I am using version 6.0).
> To do the rebuild, do I need to reinstall AP, then import updated version,
> then read the latest data backup? Thanks for your help. Ron
> On Wed, Jun 24, 2009 at 4:27 PM, chrisman <cjara2...@gmail.com> wrote:
> > have you checked the current version of your Altapoint after
> > restoring.
> > My guess is, when you installed a new hard drive, you used your
> > original copy of Altapoint. But your back-up copy came from an MORE
> > Updated version of Altapoint.
> > If this is the case, I suggest that before you further use your
> > current data, complete the updates and some updates will require
> > REBUILD DATA. then it might solve your problem
> > On Jun 23, 5:15 pm, Ronald Edwards <edwardsrona...@gmail.com> wrote:
> > > After I restored Altapoint from backup while installing a new hard drive,
> > I
> > > get an error message when I try to add or edit items in the billing
> > codes.
> > > Altapoint: "Table 1: Field "ORD_FORM" not found". CAn anyone help on
> > > resolving this? The billing code numbers and names show up OK,
> > > but the cost figures, etc cannot be accessed/changed. Thanks, Ron- Hide quoted text -
I emailed Altapoint about update but no answer so far. Do you have any
ideas about
where else I might get it?
Also, I do have a saved version of the updated version 6 that I had
saved as a backup.
Is there any way I can extract the updates from my saved updated version?
Are there
specific files that contain the updates? Many thanks, Ron
On Thu, Jun 25, 2009 at 12:48 PM, chrisman <cjara2...@gmail.com> wrote:
> Actually, at this point you can just download the latest update for
> your version and do the update. BUT before you do the update, make a
> back up of your current data. It will warn you when you open AP if it
> would need to do a rebuild after installation.
> Unfortunately, I dont think altapoint is still supporting your
> version. Below is a link to the updates, and I dont see anymore
> updates for version 6. Maybe you can ask around whoever has a copy of
> the latest update for your version
> On Jun 24, 2:56 pm, Ronald Edwards <edwardsrona...@gmail.com> wrote:
> > You are right. When I open AP now, I get a message that says I am using
> an
> > older version, but so far I have just opted to continue with current
> state.
> > Do I get the updated version from AP via web? (I am using version 6.0).
> > To do the rebuild, do I need to reinstall AP, then import updated
> version,
> > then read the latest data backup? Thanks for your help. Ron
> > On Wed, Jun 24, 2009 at 4:27 PM, chrisman <cjara2...@gmail.com> wrote:
> > > have you checked the current version of your Altapoint after
> > > restoring.
> > > My guess is, when you installed a new hard drive, you used your
> > > original copy of Altapoint. But your back-up copy came from an MORE
> > > Updated version of Altapoint.
> > > If this is the case, I suggest that before you further use your
> > > current data, complete the updates and some updates will require
> > > REBUILD DATA. then it might solve your problem
> > > On Jun 23, 5:15 pm, Ronald Edwards <edwardsrona...@gmail.com> wrote:
> > > > After I restored Altapoint from backup while installing a new hard
> drive,
> > > I
> > > > get an error message when I try to add or edit items in the billing
> > > codes.
> > > > Altapoint: "Table 1: Field "ORD_FORM" not found". CAn anyone help
> on
> > > > resolving this? The billing code numbers and names show up OK,
> > > > but the cost figures, etc cannot be accessed/changed. Thanks,
> Ron- Hide quoted text -
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