At the beginning of this year we did a very short and general survey
system-wide as part of our strategic plan progress checks. Here are the
questions we asked:
1. Did you come to the library today to find information about a topic of
personal interest? (Y/N)
If yes, did you find something? (Y/N)
2. In my opinion, the library’s collection for browsing topics of personal
interest is :
3. While you were at the library, did you find something good to read,
listen to, or watch? (Y/N)
4. Did library staff help you while you were at the library today?
Yes, staff was helpful.
No, I didn’t need help.
No, I needed help but staff did not assist me.
5. Did you feel that the library was a welcoming place today? (Y/M)
___A Teen (grades 6-12)
___A Kid (Kindergarten-Grade 5)
Strangely enough, on the bkm at least, the first question really seemed to
stump everyone. We got a lot of "No" answers and I think that many people
thought we were asking if they came to do research or look for something
We also had one little overachiever who, instead of simply marking which
age group he fell into, decided it was a fill-in-the-blank question and
answered it "I am _NOT_ An Adult, _NOT_ A Teen, _I AM_ A Kid!" :)
Overall our results were very positive and we made a real point of asking
people to take a very quick survey and left an envelope out for them to
return the surveys before they left, rather than handing it to a staff
member (felt it was more anonymous that way.)
Best of luck,
Rebecca H. in NE
Lincoln City Libraries