Unable to upload model - account deleted

[speshio]

What the devil!

When I tried to upload the first of a new series of buildings, I was informed that:

This account was deleted and is no longer recoverable.

I have received no communication at all from Google, Trimble, 3D Warehouse or anyone at all regarding this issue. I occasionally log on here, and turn down requests for me mobile #, but that's it.

[speshio]

Well, obviously, I'm logged on here and able to post on the Trimble 3D Warehouse Forum with the same user name/password combination that the Sketch-Up/3D Warehouse log-on interface now won't accept, and thus prevents me from uploading new models, or correcting existing ones.

Whatever the explanation for this issue, and none so far has been forthcoming from Trimble, it's leaving me very unhappy, since the effect is to remove my (12) models here from my control. 

As I type this, I can see my contact e-mail address, which Trimble now insists is invalid for password recovery. Similarly, the password recovery page rejects my user name speshio, which I can also see displayed here in bold, above.

I suppose as a last resort, I could try deleting my models from the 3D Warehouse, delete my account, and either start over, or wash my hands of the entire affair, because - for an artist - these kinds of headaches, and this kind of huge waste of time is very unwelcome, and I'm sure others here of similar persuasion share similar sentiments.

[CraigD - Google]

Hi Speshio, I'm not sure exactly what's happened. Can you tell me if you no longer have access to your Google account/Gmail as well?

Thanks.

[speshio]

Hi Craig

Well, good question. 

My impression (and intention) is that I just have an account with 3D Warehouse. I don't use Gmail, don't have it (to my knowledge), and don't want it if I can get by without it.

But the Sketch-Up log-in did put my user name in front of a gmail account, and I tried that, and all other conceivable permutations to get logged on, but no dice. By contrast, I got here (3D Warehouse) the first try with the only user name/password combination I have, to my knowledge, that has anything to do with Google, or 3D Warehouse. 

Well, I just logged into Google Chrome with this same info (user name/pw) that I had previously used to log-on through Sketch-Up to upload models, and with which I logged on here. I don't know if Google Chrome is the Google account you asked about, or why I have, or would even want, these extra accounts, but it appears I do. 

Sketch-up responds with:

Sign-in error. Verify username and password.

Thanks for your attention to my problem.

[CraigD - Google]

This 3D Warehouse Help article may help: http://support.google.com/sketchup/bin/answer.py?hl=en&answer=1008067&topic=22510&ctx=topic

[speshio]

Craig, thanks for your response. On the linked page you provided however, unfortunately the Google Accounts Conversion link is dead, so I can't find out why this was done, when, or by whom, as it makes no sense to me whatsoever. I didn't merge my accounts. I couldn't because I didn't even know I had them. If any merging was done, you guys did it, and now I'm locked out of my models unless I follow a page full of directions.

I can't understand why you guys are making me jump through all these hoops when I am providing you a free service.

At this point, I think I am bowing out of further participation here. 

 

[CraigD - Google]

Hi Speshio, I must point out that "you guys" is not accurate. I, nor any of my coworkers have done anything to your account. Obviously there has been a problem, which I've never heard of before, aside from people having their Google accounts shut them out because of a perceived or mistaken misuse of the account. That's why I was asking if your Google account was locking you out.

I must acknowledge that this sounds extremely frustrating, and that I don't fully understand what's happened, or how the account was set up in the first place and am trying to see if I can help fix the problem. 

Can you tell me the history of the account (how you set it up, how long ago, if you have models published to Google Earth, if you've rated other models, if you've commented on other models, if you've collaborated on models, and anything you can think of.)

Thanks,

    - Craig

[speshio]

Hi Craig

Sorry if that "you guys" was too personal. and once again, thanks for your attention to my problem. I simply used the term informally as a synonym for 3D warehouse.

I signed up with Google 3D Warehouse back in early 2011, I believe, with my current user name and p/w. At any rate, 3D Warehouse records my first model was uploaded on 4/11/2011, and the most recent in December 2011, for a total of 12 models accepted into the 3D layer on GE, 

All 12 of my models appear apparently normally in my 3D Warehouse here. All of these have gotten good ratings, btw, which is very generous in a few cases, I must acknowledge. One of my models http://sketchup.google.com/3dwarehouse/details?mid=59a4f08589354ca2e3a7fe84ff5f3bb2&ct=mdsa replaced an earlier, existing model, but for all the others, there was no extant model.

Since then, I haven't attempted any uploads as I've been busy on other projects, but I have been gathering materials and references on the side, for another round of output, which was just underway when I ran into the problem described. 

I have rated/commented on some other models, mostly with five stars. I did give a model of a cathedral in Peoria, Illinois a one-star rating because it was missing its steeples (since corrected by another artist), but generally I'm not very active in the community, or on the forums here since the early days, when I did ask questions and got some good help. 'Nothing controversial that I can recall. I haven't collaborated with other artists on any models for GE. 

Thanks again for your interest and assistance. 

 

[speshio]

I had been hoping to update my earliest model, because it was now floating a bit too much, but since I can't get Google and/or Trimble to let me log-on here via Sketch-Up, I decided to delete the model from my warehouse, and it's gone. 

A new, much improved version of that bank building in Peoria is sitting on my hard drive, along with about 20 other models in various states of completion, but the Google/Trimble tandem has managed to block my attempts, either through ineptitude, or by design.  

Again with the 'you guys', I'm not sure who is responsible. I see that Trimble 3D Warehouse is "powered by Google" so perhaps the fault resides with Google's p/w servers. 

Whatever the case, I've now lost the ability to edit update models here in my speshio account, and can only delete them from your warehouse. 

Alas, the Associated Bank building in Peoria I deleted from my warehouse still appears on GE, but now without the links to me or my warehouse. 

So this begins to resemble a sneaky scheme to appropriate my artwork without giving credit to me. I don;t know if that would qualify as intellectual property theft, or not, but it reeks of it.

Artists and modelers take note.

[speshio]

Well, Craig hasn't returned here to offer any further comments or assistance, my account remains crippled. I did try the Google accounts help page Craig offered, above, but that just resulted in me trying to share my models with myself, the owner, and it wouldn't let me do it, anyway. What a mess!

And two weeks after I deleted my model of the Associated Bank Plaza in Peoria Illinois from my Trimble 3D Warehouse account, the model continues to appear on Google Earth, but without attribution. So I've lost control of my models, my account is crippled, and no one from Trimble or Google seems to care.

[Randy]

Speshio,

First of all, why would you do something so foolish like delete your own models, then complain that you've lost control of them. What exactly did you expect would happen?

How is it that you say Google and/or Trimble won't let you log in to your account, but you were able to delete models from your account?

How is it that you don't know the difference between a Google account and a gmail account, and you don't know even if you have one?

How can you not know the difference between logging into Chrome, Sketchup, your warehouse account, or the discussion groups but take no responsibility for your inability to log in?

How can you say you can't log in, but you're able to post here?

It would appear that it's not your account that is crippled. The evidence I see here would suggest you are a victim of your own actions and there is no " sneaky scheme to appropriate my artwork without giving credit". You forfeited attribution when you uploaded them to be put on Google Earth and then you deleted your association to them. 

[speshio]

Randy

I've already covered here most of the objections you're raising about my complaint, but obviously, you haven't bothered to read the entire thread  before posting. 

I did something "so foolish" as delete the model, because as I explained above, the model had shortcomings (floating, etc), and Trimble 3D Warehouse would not let me log in to upload a much improved version. 

All I'm able to do with my "account" is log in here, post, and delete models from my warehouse. Period. I can't upload new models.

Whether or not my model appears in Trimble 3D Warehouse, it remains my intellectual property. 

You wrote <blockquote>

You forfeited attribution when you uploaded them to be put on Google Earth and then you deleted your association to them. 

</blockqoute>

I didn't delete my association to them, I deleted the model. The artwork remains mine, irrespective of whether or not it appears in Trimble 3D Warehouse. 

As far as my "own actions" are concerned, I took none on this account from the time it was established other than to upload new models, which I did without issue until early May of this year, as outlined above: one user name, one p/w, and one contact e-mail, which neither Trimble nor Google bothered using before making these changes unannounced that have the result that forms the basis for my complaint.

Yes, subsequently I did delete a floating, partially painted, not-that-great model of the Associated Bank Plaza in Peoria. When I deleted the model from Trimble 3D Warehouse, I did so with the intention that it would no longer appear on GE, but you seem to be insisting that, after an artist deletes a model from his warehouse, Google Earth maintains the right to continue using it. 

I doubt the courts would see it that way

[Randy]

You're so confused.

[speshio]

And you are long on criticism, short on suggestions. 

[speshio]

On May 6, CraigD wrote:

Obviously there has been a problem, which I've never heard of before...I must acknowledge that this sounds extremely frustrating, and that I don't fully understand what's happened,..

But, on May 25, Randy wrote:

You're so confused

[CraigD - Google]

Hi Speshio, I spoke with an engineer today and it sounds like your best bet is to go through the Google Account Recovery path.

Please go through that when you can, and let me know the outcome. If that doesn't work, we may have to reset a few things manually.

Let me know how that goes.

Thanks,

    - Craig